Yahoo has not responded to my requests for help today after my email was hijacked. Make it easier to get help.
Provide a way to get help without having to use a credit card. Having been hacked, it does not seem reasonable to have to provide a card #.
Billie and Sam Graham
shared this idea
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Billie and Sam Graham
commented
When I reported the hack, I was given an incident ID#-14150398 and told I would receive an email shortly. This email never came. This may be because whoever hacked me still has control. I've noticed a number of emails I did not send now in my "deleted" file. Bottom line--I'm getting nowhere in resolving this issue. I tried to change my password earlier today, but to get into Yahoo this time required the old password, and the alternate email shown that I submitted is not what I thought I submitted. So is it any wonder that I am hesitant to provide a credit card number to get to talk to someone to get help?