Johannes Cornelis van Nieuwkerk
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An error occurred while saving the comment An error occurred while saving the comment Johannes Cornelis van Nieuwkerk
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Reduction storage space from unlimited to 1TB to 20GB is a complete breach of trust. However, what is even worse is that for your oldest group of users who have continuously used your service for more than 20 years, there is no way to see the storage they actually use (there are no settings in the mail version they use), there is no way to backup the mails in Thunderbird (there is an error: The RETR command did not succeed. Error retrieving a message. Mail server pop.mail.yahoo.com responded: [SYS/TEMP] Server error - Please try again later after every few emails downloaded, 41000 emails from 75000 emails to go) and there is zero customer or technical support left. It means no mail address in 3 weeks from now after using Yahoo for 25 years I can no longer receive mail from old contacts that I cannot warn. I principally refuse to pay for blackmailing me and for this customer treatment! Let users backup their mails at least and give them the 20GB you promise! Without allowing them, you are just closing down the company.
An error occurred while saving the comment Johannes Cornelis van Nieuwkerk
commented
The new reduction to 20GB is a catastrophe, no way to see my storage space (23 year old basic account with 75000 Emails), no way to download my mails continuous mail server error in Thunderbird after downloading 35000 mails..... Is this the goodbye?
Johannes Cornelis van Nieuwkerk
supported this idea
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[CORRECTION] URGENT: Please take action to avoid email service interruption. OK this whole operation is a breach of trust and blackmailing 25 year long customers, but at least give people the chance to manage their (in my case 75000 emails!). There is a link to "manage storage" in the mail (like in the previous one it corrects) but clicking on it leads to "[https://mail.yahoo.com/b/?.src=ym&reason=unexpected_ymv" and a return to the inbox. The only option offered left is to buy storage, which I by now principally refuse. There is no single way to see the amount of storage I use, there is no way to report technical issues any longer (besides of paid support). Please get your act together, 23 years ago it worked, now it does not!!