Scott Herrman
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An error occurred while saving the comment An error occurred while saving the comment Scott Herrman
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2 more down votes from my GF and I. We've been using Yahoo for over 20 years. If all good things come to an end, so be it. We've never liked Gmail as much as Yahoo Mail, but we'll begin using our Gmail accounts as primaries as soon as the major new design is imposed rather than optional. Neither of us is going to reward a major, forced redesign with our loyalty. It was a pretty good run though and we appreciate the Yahoo engineers who delivered a very reliable, super streamlined mail interface for decades. New Yahoo is New Coke, a solution to a problem that didn't exist. For the record, almost no one liked or drank the new Coke, they just went over to Pepsi until Coke got their head out of their @#$ and switched back!
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Your management of this transition has been unbelievably terrible. Fidelity updated their apps and front end dramatically too, but they allowed customers to change over slowly or not at all. I respect the company infinitely for that decision. You are selling tools. To just abruptly switch tools on a mass of people who are in the middle of a job and say "we're rly sry change is hard, we hope you'll give the new tool a chance!" displays incredible ignorance and arrogance. The sleaziest, most cowardly thing you did was nerfing the fall back basic edition to a barely functional super early build. It's like your new team couldn't build something as good as the recent builds, so you have to show the worst version of your older product to make the new one look like it doesn't suck so bad. Your brand went from one of my most deeply respected to literally one of my least...practically over night. If I wasn't fairly captive I'd have already left and never looked back. It will be a major pain, but hoping to migrate everything off this platform since you've shown zero respect for the people who have been using your product for decades. Your demographic skews older and you've alienated a majority of them by taking a world class product and F$^%$^ it up when you could easily have continued to offer both side by side like Fidelity did. They respected their customers and knew their value. You guys showed you don't give a S%*& and will hopefully be rewarded in kind.