Sarah Coffin
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I see today that over 6000 people recently had this occur with Trek Phone. Many people had their crypto currency wallets impacted and were left with no recourse. Phone numbers are not meant to be fixed points of identification verification. When this type of crime happens, there is very little recourse, and many permanently lose access to their accounts because of the 2 step authentication. The criminals in almost all incidents are able to have the victims, phone number, their address, their secret questions, their birth date, pin numbers, etc. I personally would feel much better if more was done to protect people's accounts, with less reliance on a 2 step authentication.
Sarah Coffin
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Perhaps incorporating safeguards like some banks do. Such having to select a image icon that you designated (like a test question answer) for your account, from a shown list of image icons in addition to other authentication options/steps. I'd feel better about that in conjunction with other safety features.