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Shant Adam

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  1. Go back to old format

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    Gathering feedback  ·  69 comments  ·  Yahoo Mail Mobile Web  ·  Admin →
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    Shant Adam commented  · 

    I would like to share my feedback regarding the recent redesign of the Yahoo Mail mobile app.

    I genuinely do not understand why such a significant interface change was forced on users without providing an option to keep the previous layout or choose between the old and new experiences. In its current state, this is one of the most frustrating email app experiences I have encountered.

    The new interface feels unintuitive, and in several cases, appears to introduce usability issues rather than improvements.

    Some examples:
    • Why do I now need to tap my profile icon just to access the main navigation menu? This adds an unnecessary step to actions I perform frequently.
    • Drafts are one of the most important email folders, yet they are hidden under the "More" section. Draft emails should be immediately accessible, not buried behind additional clicks.
    • My custom folders and organizational structure have been pushed to the bottom of the menu, making them harder to access. Many users rely heavily on folders to manage their email efficiently.
    • When composing an email and then navigating to the Drafts folder, drafts sometimes appear to disappear or are difficult to locate. This behavior is confusing and creates concern that work may be lost.
    • The app prominently promotes "Attachments" as a top-level filter, while "Unread" messages—which are far more important for day-to-day email management—receive less prominence. This prioritization does not reflect how many users process their inbox.
    • Why do I have to long-press a message first and then select "Select" before I can choose one or multiple messages? This introduces unnecessary layers of interaction for a basic and frequently used action. Message selection should be immediately available through a visible checkbox, selection mode, or edit button. Requiring users to discover and perform a long-press gesture followed by an additional selection step adds complexity, reduces efficiency, and makes the interface feel less intuitive.

    Overall, the redesign feels as though it was created without sufficient consideration for established user workflows. It seems that we're prioritizing hiding functions behind gestures and extra menus instead of making common actions easily accessible. Core functions have been hidden behind profile icons, "More" menus, long-press gestures, and secondary screens. The result is an interface that feels more complicated, less efficient, and less productive. Good user experience should reduce clicks and cognitive effort, not increase them. A modern appearance is welcome, but not at the expense of efficiency, discoverability, and productivity. In other words, simplicity should not come at the expense of usability.

    At a minimum, I strongly recommend providing users with the option to switch between the classic and new layouts, while also addressing the navigation, folder accessibility, and draft-management issues outlined above.

    Thank you for taking the time to consider this feedback.

    Sincerely,
    A Long-Time Yahoo Mail User

    Shant Adam supported this idea  ·