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Eko Nugroho

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    Gathering feedback  ·  78 comments  ·  Yahoo Mail Mobile Web  ·  Admin →
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    Eko Nugroho commented  · 

    URGENT ESCALATION – 100GB PAID BUT MAILBOX STILL BLOCKED

    Hello Yahoo

    I urgently need your assistance with this issue.

    I have now upgraded and paid for the Yahoo Mail 100GB Storage Plan specifically because my mailbox is critical for my work.

    However, even after the 100GB payment was completed, my Yahoo Mail account is STILL showing only a 10GB storage limit.

    My mailbox contains approximately 30.73GB and remains completely blocked from sending and receiving emails.

    I cannot continue waiting without access to my email, as this is my primary email address for important work communications.

    Please escalate this immediately to your Engineering team or a supervisor.

    The issue is clearly not related to insufficient storage, as I have now purchased 100GB. The 100GB entitlement is simply not being applied to my mailbox.

    Please urgently:
    1. Verify the 100GB subscription on my account.
    2. Correct the storage entitlement/provisioning.
    3. Restore my ability to send and receive emails.

    I have attached the latest screenshots showing the 100GB subscription and the mailbox still limited to 10GB.

    Please confirm receipt of this escalation and advise what can be done immediately.

    Thank you.

    Eko Nugroho supported this idea  ·