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Missing Mails

My inbox is not synchronized between mobile apps and web mail. Some emails can only be shown in my mobile apps but not in the web mail. On 14 July 2017, I moved a grouped email into the Archive Folder using my mobile apps. However, that email disppeared suddenly in the Archive Folder. I made two restore requests to the Yahoo Helpdesk on 14 Jul and 21 Jul resepectively but I still can't retrieve back that email. Any help can be offered?

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