I would like to file a complaint because as i was working with a man Name Mel on the Phone and he was very difficult to work for a small bill of reasons.

1. the first time i called i was angry about being charged for something that i was promised not to be charged for in a previous yahoo account phone call. I apologized for my attitude and asked for resolution. We then tried to verify my account phone number and he told me that the account number was wrong and advised i look into the account myself. When I did, I saw that phone number i provided was the right number and that i told him that i was signed into my account and could see.

he continued to lie to me saying that the number was wrong and that there was nothing that he could do to remedy the problem. he said he needed to place me on hold. I hung up and tried again.

1. the second time i was connected to Mel again and told him that i wanted to be sure that this is the phone number attached and that i knew that he was having a ******* contest with me, he said that he wasnt sure who that man was and that there was nothing that he coukld do if the phone number didnt match, so we tried the email and it went through, i instructed him to look through my account and verify the last phone of the phone number and it was then that he told me that the number was right and that he did know what happened.

When i continued to ask for account cancellation, he lied and said that there was nothing that he could do and wanted to transfer me to a different agent, i said that was fine, i would wait on the phone. Mel hung up the phone.

I called back and he said he didnt know what happened and tried to transfer me again and said it would take a minute. i asked for the phone number for the department and that i would call them myself, he then said that he could transfer me and that it would not be a problem.

Yahoo this is driving me insane! I know my password but since I have two factor verification enabled on my account and lost my old phone number I cannot reset my password. I can prove my email my name my social my birthdate how long ago I logged in when I created the account the old phone number on the account and I can prove that I did at one time through att have this number through with my name on the account through att. The people that now have my phone number refuse to give me the verification code so I literally know everything to know about my account I just don’t have my old phone number. Fix this!

I maintain several email pro accounts for different purposes. All of them are paid via the same credit card I use for all of my recurring charges.

Except, that is, my newest one. For some reason I cannot fathom, the billing system will not accept that card number. Every time I get a very poor error message that just says the transaction "failed". No error number, no additional information, not even a "try later".

And, your Help staff are not very helpful. Since July, I have been instructed to reboot my machine, clear cookies and cache, reboot again, install different browsers, take screen shots, send emails, answer emails, chat with people and a host of other things, all to no avail.

How in the world can you bill my credit for a variety of Monthly and Annual fees successfully, but then fail to set up another fee on the same card? It makes no sense.