The second question asks me to describe an email I have sent from this account. Again, this is my back-up email. I have sent no emails from this account so I cannot answer this question. The only one I could answer was my registration name. This rendered your agent completely unable to help me. There are other ways to verify identity. Use them! My account is now locked because of a vicious cycle that I need to verify my account but I can't because I need to remove an invalid second source but I can't remove the second source because I can't access my account to get in. There was no suspicious activity to begin with. I am not using a different device to log in. I am beyond frustrated.

Yahoo this is driving me insane! I know my password but since I have two factor verification enabled on my account and lost my old phone number I cannot reset my password. I can prove my email my name my social my birthdate how long ago I logged in when I created the account the old phone number on the account and I can prove that I did at one time through att have this number through with my name on the account through att. The people that now have my phone number refuse to give me the verification code so I literally know everything to know about my account I just don’t have my old phone number. Fix this!

HELP and CUSTOMER CARE.. an oxymoron if there ever was one. I have been having log in issues and have reset my passwords to no avail. I cannot get through to Customer or Yahoo Pro for assistance. All I get is the questionable opportunity to listen to a LOUD, ANNOYING excuse for music and repeated whining about COVID-19. We know it's a problem, we know you're under-staffed, just DELETE the unnecessary music (?) and announcements and let us peacefully wait in silence ((maybe an occasional SOFT beep). Today I listened to about 45 minutes of "hillbilly heaven" + announcements and was then told, "sorry, we're too busy. Call back later. A novel idea!! How about having your technicians work to keep Yahoo running smoothly as it is rather than "improving" it and causing more trouble. (I don't know why I bothered with this message... there are NEVER results)

Add a feature to report specific te3chnical support issues. When I click in the box to select an email to move it, it just opens it instead, the buttons don't function to submit, star, or follow any of the commands it just freezes. It wouldn't copy and paste my message nor save it as a draft, so I lost ot when I refreshed and had to start over. Refresh and logging out and back in Yahoo doesn't work. Even restarting the whole computer doesn't work because it's Yahoo's fault and not the internet or computer. Only yahoo does this to me. I thought it was the phone at first, but on my PC it's doing the same thing! It keeps messing up. And there;s not support for customers even before COVID-19, so there's no way I'd pay for services on here seeing how bad it is. Help should offer more to include a feature to submit tech support tickets, easy accessibility to chat or call tech support for troubleshooting efforts, and customer service contact info easily available to speak to someone to assist and then maybe people would buy more products; as it is they have enough money with all these ads to hire support staff, so stop being so cheap.