54 results found

1. New email format

   The new format is TERRIBLE. I cannot find files that i regularly reviewed. Please revert to the prior format!!

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2. whatsapp

   when we don't receive sms code,we should be able to receive code on whatsapp

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3. Make Yahoo more accessible in time of need

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems like that. Why does Yahoo always have to hide???

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems… more

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4. Make Yahoo more accessible in time of need

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems like that. Why does Yahoo always have to hide???

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems… more

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5. Make Yahoo more accessible in time of need

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems like that. Why does Yahoo always have to hide???

   I recently had a terrible problem where all my emails have to be restored. I was frantic. I couldn't get any help from my carrier T-Mobile. I couldn't get any help from my device manufacturer of Motorola. I wasn't able to get a hold of Yahoo at all. I was told that it was an email problem that was up to the to the Yahoo to help me. All I could do was send out some form nobody got back to me. Why don't you have some 24/7 toll free number where people can call Yahoo if they have problems… more

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6. I want to return to the "OLD YAHOO"

   I've followed instructions and there is no place to click on "Switch to Old Yahoo". I do not like the new format and would like to get back to the place where I was very familiar and easy to navigate. Please help.

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7. I need some more options on the help site.

   Please email back to me. I need to recover my Mail from Johnleemi. Please provide more options on the help site. Thanks.

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8. Make Yahoo Mail Support Faster, Simpler, and Easier to Reach

   Yahoo Help contains a large amount of useful information, but finding the correct solution can sometimes be overwhelming. Many articles are text-heavy, and users often need to open multiple pages before finding the answer to a single problem.

   I believe the Yahoo Help Center would be much more effective if it included interactive troubleshooting guides instead of relying primarily on static articles.

   For example, when a user visits the Help Center, they could select the issue they're experiencing, such as:

   Can't sign in
   Forgot password
   Recovery phone unavailable
   Recovery email inaccessible
   Account locked
   Two-step verification problems
   Emails not sending or receiving
   Spam or phishing concerns
   Account security issues

   Instead of displaying a long list of articles, Yahoo could ask simple questions one step at a time and provide personalized solutions based on the user's responses. This would make the troubleshooting process much faster and reduce confusion.

   Another improvement would be adding estimated resolution times for common issues. Users often don't know whether a problem can be resolved in a few minutes or if it may require additional verification. Providing this information would help set realistic expectations.

   The Help Center could also include short instructional videos or screenshots alongside written instructions. Many users find visual guidance easier to follow than text alone, especially when navigating account settings or recovery options.

   Additionally, creating a centralized dashboard where users can view all recovery attempts, verification requests, and account security alerts would make the recovery process more transparent. Users should always know what step they're on, what information is still needed, and what actions they can take next.

   Finally, the search function could be improved by understanding natural language. Instead of matching only keywords, users should be able to type questions like "I lost my recovery phone" or "I can't receive verification codes," and immediately receive the most relevant troubleshooting guide.

   A modern, interactive Help Center would reduce frustration, shorten resolution times, and allow users to solve problems more efficiently without having to search through multiple articles. These improvements would create a much better support experience and strengthen users' confidence in Yahoo's services.

   Yahoo Help contains a large amount of useful information, but finding the correct solution can sometimes be overwhelming. Many articles are text-heavy, and users often need to open multiple pages before finding the answer to a single problem.

   I believe the Yahoo Help Center would be much more effective if it included interactive troubleshooting guides instead of relying primarily on static articles.

   For example, when a user visits the Help Center, they could select the issue they're experiencing, such as:

   Can't sign in
   Forgot password
   Recovery phone unavailable
   Recovery email inaccessible
   Account locked
   Two-step verification problems
   Emails not sending or… more

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9. Better customer care for none-plus members

   I lost ALL my emails in my folders and because I don’t have yahoo plus I can’t talk to anyone or get Any help!!! I’ve been using yahoo email for years and it’s been great until now. ALL my stored stuff GONE! And I can’t get ANY help!!!

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10. Dont offer help if it is not available
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11. What's Gone Wrong?

    This New Yahoo Mail is the worst I have ever seen. Basic was perfect, elegant and functional. New Yahoo Mail is out of focus where once the imagery was sharp and focussed. The email headings are tuck away to one side. I have to manually reduce the size of each email because the only option I have is large! What's gone wrong?

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12. ability to permanently turn off pop-up streak notification

    i would like ability to permanently turn off pop-up streak notification it is extremely annoying

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13. Your Chat Bot isn't helpful, you allow predatory ads in inboxes, and your form has a character limit but doesn't display it

    I had a recent conversation with your chat bot where i asked repeatedly how to report a predatory/ scam ad that Yahoo Mail allowed to be displayed in my inbox, and every time I asked, it said it would provide me with instructions, and it did not. I can provide the transcript. It didn't give me any other useful resource for reporting the issue NOR did it provide me with alternatives to report how poorly the chat handled the conversation.

    It also said that there were no live agents available to assist, the only option i could find was the Yahoo+ subscription. General Yahoo users shouldn't have to pay an extra subscription price to report predatory ads. According to the FTC, If a business fails to remove fraudulent ads after being notified, they risk regulatory action. If you only give me one avenue to report a predatory/ scam ad (interacting with the ad and choosing to report it), you are not giving me an adequate opportunity to report the issue nor will you then be able to take action to remove the ad.

    At minimum, there needs to be an avenue to report a predatory/ scam ad within the Yahoo Help site.

    I had a recent conversation with your chat bot where i asked repeatedly how to report a predatory/ scam ad that Yahoo Mail allowed to be displayed in my inbox, and every time I asked, it said it would provide me with instructions, and it did not. I can provide the transcript. It didn't give me any other useful resource for reporting the issue NOR did it provide me with alternatives to report how poorly the chat handled the conversation.

    It also said that there were no live agents available to assist, the only option i could find was the… more

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14. Yahoo Help Made Simple: Contact Options Explained

    Yahoo Customer Support Number +1 877-403-1134

    Yahoo New Mail has a clean design and useful features, but there are several areas where it could be improved to provide a better user experience.

    First, performance and reliability could be improved. The mail interface can sometimes feel slow, especially when loading folders, searching emails, or switching between messages. Faster loading times and smoother performance would make daily use much more efficient.

    Second, spam filtering and email organization could be smarter. While spam detection exists, important emails still occasionally end up in the spam or bulk folders. Improving AI-based filtering and giving users more control over custom rules and filters would help users manage their inboxes more effectively.

    Third, customization options are limited. It would be helpful to allow users more control over the layout, density of emails, preview size, and theme options. Power users would also benefit from advanced settings for sorting, labeling, and automation.

    Fourth, account support and recovery tools need improvement. When users experience login, security, or account access issues, it is difficult to find clear ways to contact support or get real-time help. Adding more transparent support options within New Mail would increase trust and user satisfaction.

    Finally, reducing ads and making them less intrusive would greatly improve usability. Ads can sometimes interfere with reading or navigating emails, especially on smaller screens. A better balance between ads and functionality would enhance the overall experience.

    Overall, Yahoo New Mail has strong potential, and focusing on speed, customization, smarter filtering, and better support access would make it more competitive and user-friendly.

    Yahoo Customer Support Number +1 877-403-1134

    Yahoo New Mail has a clean design and useful features, but there are several areas where it could be improved to provide a better user experience.

    First, performance and reliability could be improved. The mail interface can sometimes feel slow, especially when loading folders, searching emails, or switching between messages. Faster loading times and smoother performance would make daily use much more efficient.

    Second, spam filtering and email organization could be smarter. While spam detection exists, important emails still occasionally end up in the spam or bulk folders. Improving AI-based filtering and giving users… more

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15. If you block someone from commenting at least send an email to them.

    I am unable to see the comments on any Yahoo! story. I believe I was blocked but have no idea why. I did have a heated debate with someone who said they slept with my wife but I believe I took the higher road in my response. I would like to see some type of appeal process or at minimum an email explaining why I was banned and which statement caused the banning.

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16. Just wanted to let you know that my experience with your help site in correcting a problem was terrible.

    After my experience, I'm a t a loss for ideas.

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17. Allow us to restore contacts

    Actually do literally anything to help us fix our problems. Some of us are still trying to get your staff to help us with issues you yourself created when you deleted all our contacts years ago as part of your massive downgrade of both mail and messaging capabilities.

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18. bring back MyYahoo!

    the new page is horrible - there is nothing there I want to see. Can it be customized?

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19. Checking if SPF/DKIM validation is actually working?

    Having an issue with a domain and its DKIM and SPF records causing emails sent to yahoo.com to not be properly received.

    Same emails are acceptable by other services and its headers show that the DNS settings are properly set.

    Searching for DKIM or SPF gives you no results. How exactly can you fix this issue for a receiver? It happens that I also use Yahoo Mail as paid subscriber. And even after following the steps provided by https://senders.yahooinc.com/best-practices/ such email are still bouncing back.

    How can you get support for this issue?

    Thanks
    A Sergio Cardoso
    ascardoso@yahoo.com

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20. rsdgpiteaqws ffghahjo8pljo180mvzlg

    Thank you thank youRyan Could you screen us No I think you're jobbing
    Thank you for Yahoo

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