we should NOT have to PAY to contact customer support!!!
It is ridiculous how difficult it is to try to find answers on the HELP page, and that reaching a person means paying a monthly fee? THAT IS MESSED UP YAHOO!
Diane C Hagerty
shared this idea
Hi there. We’d love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.
You can always message us directly on Twitter at @YahooCare or on Facebook on our Yahoo Customer Care page if you need help, we will do our best to assist you. In case you do not have a social media account, please contact us at help.yahoo.com
Thank you!
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Jeff Blasick
commented
This is seriously ridiculous to have to pay for support. The help page is useless and can't explain my issue. Been with yahoo for almost 25 years. crazy terrible customer service there.