Chat assistant, and general help page layout fail to lead towards anything helpful. Just loop through the same limited options. Frustrating experience that made me mutter some very rude words and waste a lot of time. Chat Assistant needs a larger vocabulary of Keywords to identify the enquiry being made, and a larger selection of Options to offer, including "Non of the above", or "Other" to break out of a loop and try to find another branch of its obviously very limited response/decision tree.61st ranked
If your mouse cursor moves off the vertical scroll bar while reading Yahoo News, it returns to Yahoo first page news listing.
Please correct this so I can finish news article. You don't need this since you can return to news listing by using the back arrow in upper bar.
Harold Vitrey firstname.lastname@example.org ranked
In Empty Inbox this text "Catch up on the most popular videos on Yahoo" Background link width is 372px. It should be width: 272px. So it's looking like odd. Cheek the empty inbox so you can better understand.
Now, Please Re-Cheek the program, and solve it.
Hope you are understand what i want to cheek.61st ranked
It is impossible to get a specific question answered. I have tried the contact us button but that only takes me back to the original help page, The Chat assistant is useless. It is very frustrating that I have spent 30 minutes trying to find an answer to where an email is that has nothing to do with restoration. I still do not have an answer! Thinking of leaving Yahoo if it is going to be like this.4th ranked
Need help buying Yahoo Mobile service. Chat stuck in loop 60 min .No phone number to call.Yahoo Mobile not in help list.
Every time Yahoo adds a new product or service (like Yahoo Mobile) add that to the Yahoo HELP page & put a link for the new product/service (YAHOO MOBILE) on the help page.61st ranked
Cautați . Pensiune Giurgiu .apare un numar de telefon schimbat .. ultimul numar a schimbat . E . 076728177961st ranked
THEY ARE TO GENERAL. I HAVE VERY POOR CUSTOMER SERVICE . I'M SICK OF YOUR ROBOTS THAT HAVE NOTHING TO SAY
IT IS EASY. JUST ANSWER MY QUESTION AND MAKE IT EASY TO FIND HOW TO CHANGE A DARN PHONE NUMBER.61st ranked
Your help system desperately needs a rework, the way it is designed makes zero sense. My account was given limited access when I attempted to join some fantasy football pro leagues, because I apparently had made another account. I found and deleted the other account but still had limited access, so I attempted to go through your help system to resolve the issue. First, I called the 800 number and was told they could not help me and that I would need to go to the help site and either search for answers or go through chat. So, I went to the support site and attempted to open chat. Chat was closed, so I sent an email. After sending an email I contacted Yahoo support via Twitter, they too told me I needed to go to the help page and open chat. I asked another question and they straight up stopped responding. The response I got via email told me they could not help me and that if I went through chat, they would be able to resolve the issue. So today I opened the chat, and after about 30 seconds of chat they told me they could not help me and that my issue needed to go back to email. What!? Every support system you have tells me to go to chat, and chat then tells me “we can’t help you, go back to email.” I pointed this out to the person in chat and she said it is done this way because identity cannot be verified via email.
The problem is, the extent of your identity verification in chat boils down to basically “What’s your name?” If that is going to be all you do for identity verification, it can be done, and done better, via email. I could have easily sent a jpeg of my drivers license or something via email, which proves my identity far more. The real problem is the royal runaround we must go through to get the help we need. You should not have every other support system (help site, email, Twitter) telling people to go to chat, and then have chat agents tell people they cannot help and that the issue needs to be resolved via email.
It is a system that just comes off like you guys do not actually want to help us, and the funny thing is, it's for Yahoo Fantasy Football Pro Leagues. I am literally trying to give you guys money, which you don't seem to want.
Your help system desperately needs a rework, the way it is designed makes zero sense. My account was given limited access when I attempted to join some fantasy football pro leagues, because I apparently had made another account. I found and deleted the other account but still had limited access, so I attempted to go through your help system to resolve the issue. First, I called the 800 number and was told they could not help me and that I would need to go to the help site and either search for answers or go through chat. So, I went…34th ranked
- Don't see your idea?