I called 24 hours ago to seek help in having my yahoo account key notification sent to my new phone rather than the old device which does not have a sim card anymore because I transferred it to the new phone. Instead the agent set up a 2 steps account verification using a password and a notification. When I realized this the next day, I called the same support service and they tried to subscribe me to yahoo premium services @ $12/month. I have been with yahoo for over 20 years and never paid anything. I was asking for something simple and the new agent refused to help me if I did not buy the service. After I hanged up I went to search it online and it took me 5 minutes to set up the account key myself using my phone. This is very disappointing. A help service should be one that does help troubleshout, not a marketing area that would refuse to help based on the fact that you are requesting a traditional help service. I will be migrating my account to google shortly

To many articles that are not real but an ad to subscribe . To many articles that are only two sentences long , come on get real . Way to many articles that are slanted or biased towards only one view point . Most articles are leftist or socialists . You are supposed to be a news not one party platform base . I know lot of people have switched to a different browser . I am thinking about it also . Why use a system that does not care or is providing me what l am interested in , or values my opinion. This is America it is about freedom & free speech . People have the ability to either make somting of themselves or be a thug or live outside socially excepted norms . You riot , loot , break the law it shouldn't matter about your race, beliefs, or political view . You are a criminal period . Either you are Amrican or your not . No German American, afro american or anything else . Assimilate & quit blaming the people that work & support your self centered lazy life style . I started out poor , joined the army in 1963 , served my time , got out went to college and made a decent living for my family . I have lost two children , been called a baby killer & war monger . So l know that it is possible . Yahoo better get it together because even you can be censored in a leftist or socialist country .

The second question asks me to describe an email I have sent from this account. Again, this is my back-up email. I have sent no emails from this account so I cannot answer this question. The only one I could answer was my registration name. This rendered your agent completely unable to help me. There are other ways to verify identity. Use them! My account is now locked because of a vicious cycle that I need to verify my account but I can't because I need to remove an invalid second source but I can't remove the second source because I can't access my account to get in. There was no suspicious activity to begin with. I am not using a different device to log in. I am beyond frustrated.

Yahoo this is driving me insane! I know my password but since I have two factor verification enabled on my account and lost my old phone number I cannot reset my password. I can prove my email my name my social my birthdate how long ago I logged in when I created the account the old phone number on the account and I can prove that I did at one time through att have this number through with my name on the account through att. The people that now have my phone number refuse to give me the verification code so I literally know everything to know about my account I just don’t have my old phone number. Fix this!

HELP and CUSTOMER CARE.. an oxymoron if there ever was one. I have been having log in issues and have reset my passwords to no avail. I cannot get through to Customer or Yahoo Pro for assistance. All I get is the questionable opportunity to listen to a LOUD, ANNOYING excuse for music and repeated whining about COVID-19. We know it's a problem, we know you're under-staffed, just DELETE the unnecessary music (?) and announcements and let us peacefully wait in silence ((maybe an occasional SOFT beep). Today I listened to about 45 minutes of "hillbilly heaven" + announcements and was then told, "sorry, we're too busy. Call back later. A novel idea!! How about having your technicians work to keep Yahoo running smoothly as it is rather than "improving" it and causing more trouble. (I don't know why I bothered with this message... there are NEVER results)