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Welcome to our Yahoo Mail feedback forum! This is a place for you to provide feedback on Desktop for Yahoo Mail. 
We review the most popular, feasible ideas from this forum.


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160 results found

  1. Please show when there is a message in the "Spam" folder

    Please show when there is a message in the "Spam" folder

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    Responded  ·  2 comments  ·  Folders  ·  Admin →
  2. SEARCH FOR A LIST OF EMAILS IN INBOX THEN PUT THM ALL IN A SINGLE FOLDER ALL AT ONCE

    SEARCH FOR A LIST OF EMAILS IN INBOX THEN PUT THM ALL IN A SINGLE FOLDER ALL AT ONCE

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
  3. unspam mails

    I unintentionally marked an email as spam and I already emptied the spam folder, so I have no idea how to mark the email as Not Spam. Could you guide me to resolve the issue as I can no longer to receive the email anymore.

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. If you're unable to receive this email, please contact the sender to re-subscribe you to their emailing list. 

  4. Old Messages

    AGAIN!!!!!! Today I had 58 old messages in my ARCHIVE folder going back til April. When I delete them, they go to the Thrash folder? FIX IT!!!!!

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    1 comment  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Based on your description we don't see the flaw. When you delete emails, they're supposed to go to the Trash folder. If there's an issue with your account, please reach out at help.yahoo.com and we'll be more than happy to look into it.

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    1 comment  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi there, please try these steps: 


    -Open the Spam folder. If you don't see the "Spam" folder, click More below the "Sent" folder.

    -Select the email.

    -Click Not spam to move the message into your inbox, and future messages from this sender will be delivered to the inbox.


    If this fails, please reach out to us at help.yahoo.com and we'll help you troubleshoot.



  6. I want the spam folder to never delete messages!

    All the messages in Chinese go to spam and get deleted before I can even see them. Spam folder deletes many true friendly politically uncomfortable messages! How to stop the spam folder from deleting the spam? In order to preserve good mails who are sent to spam folder.

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi. By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.


    Trash deletion frequency - Trash is deleted after 7 days.

    Spam deletion frequency - Spam is deleted after 30 days.


    Thank you, 

    Yahoo team



  7. Importance

    I just went to delete a folder and followed the instructions from Yahoo. They didn't work!

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on Twitter @YahooCare.

  8. How can I stop Yahoo Lifestyle from opening automatically

    Whenever I open or exit from the spam folder, Lifestyle automatically opens. This is very annoying

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on Twitter @YahooCare.

  9. A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?

    A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    If you're using any third party app, it can create new folders that appear on your mailbox, regardless of the platform you're currently using. If that's the case, you'll need to change the app's settings or unlink it from your account.

  10. I can't delete my trash I have over 154,000 emails in it

    I can't delete my trash. I know how to do it but there are 154,000 emails in it so it won't delete them. Can you please delete the emails in my trash folder?

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. Please select fewer emails to delete at once. Additionally, please keep in mind that emails in the Trash folder get automatically deleted after 7 days, I'm sorry for the inconvenience this has caused you! 

  11. when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion

    when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion.

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    We would like to suggest a couple of troubleshooting steps that should resolve this issue:

    1. Clear the app’s cache

    2. Remove and re-add your account to the app

    3. Restart your mobile device

    4. Lastly, switch the internet connection from WiFi to mobile data.

  12. deleting mail from spam folder

    I got two messages that went to my Spam folder, but they are directly related to my business, and should NEVER end up in Spam. Yet when I click the "Not Spam" button, I get a message that says they can't be moved to my Inbox. I have made multiple attempts with the same message, yet keep getting the same message back.

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    1 comment  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

  13. woodrow1938@yahoo.com

    All of my folders are empty, are they recoverable ? I have no idea what happened, lost some very important info ! ! !

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    0 comments  ·  Folders  ·  Admin →
  14. Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

    Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

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    1 comment  ·  Folders  ·  Admin →
  15. sync all folders in email so we can access all emails

    on my mobile app I've created other folders to sort my mail but if i use a browser on my laptop i can't access them at all

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. Please make sure the folders you created on non-Yahoo email apps are also saved on the server, not locally in the app. I would recommend reviewing the app's settings or contact the app's support. 

  16. How do I confine search to current folder?

    Is there a way to search only within the current folder, for example search INBOX only for mail from:(keyword)?

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Hi there, 


    In the search bar, you can click on the drop down from ''Search in''  and select ''Inbox'' instead of 'All mail''.

  17. cartella views

    Salve, non trovo la cartella views con gli allegati (doc,foto). Come faccio ad attivarla? Grazie

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    0 comments  ·  Folders  ·  Admin →
  18. I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how c

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic

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    0 comments  ·  Folders  ·  Admin →
  19. All the folders are empty!

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic.

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    Yahoo Mail maintains the content of your mailbox as long as it remains active. Sign in to your mailbox at least once every 12 months to keep it active. Content deleted from an inactive mailbox can’t be restored.

  20. WHY ARE YOU EMPTYING MY DELETED ITEMS AFTER ONLY 10 DAYS

    It's 9th September. I tried to go back into my deleted items and re-look at an email from 28th August and it's GONE. WTF. When did you suddenly start doing this. Please restore my deleted items until I decide to delete them or at least don't rip out deleteds from the last day of the month on the first of the next month. This is ****. I just re-read an email in my Microsoft LIVE email account from 11th Jan 2021. Are these stupid decisions made by little kids?

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    0 comments  ·  Folders  ·  Admin →
    Responded  ·  Product Support responded

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

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