New Mail
164 results found
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Folder search Icon gone?!
Where has the search icon gone for searching folder titles??
Here’s how to search in Yahoo Mail: https://help.yahoo.com/kb/SLN16065.html
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Filters gone crazy... Tried all differnt type of filters that used to work but now all my groups mail go to spam or in box.
Filters gone crazy... Tried all differnt type of filters that used to work but now all my groups mail go to spam or in box.l
It’s best to mark these emails as Not Spam to keep them from going into the Spam folder in the future. You can also double-check your Mail settings and Spam folder to make sure everything looks good there.
If this issue persist, please visit our help article: https://help.yahoo.com/kb/new-mail-for-desktop/filters-organize-mail-sln28071.html -
In the old email I created "Purchases" file and deleted them when I received the products. New email will not allow me to delete these emai
New email will not allow me to delete (no check boxes) emails I placed
in a "Purchases" folder. I normally would delete these emails when
the products arrived. What the heck have you done???????????????“Purchase” view isn’t a folder, it’s just a saved search of emails in the mailbox, therefore, you will have to delete the email from the Inbox.
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Buggy Mail
- Multiple selection Action not working. 2. The right click button not working. How can you force everyone to go new mail when it so bugg
If needed, take a look at the browser troubleshooting steps in this article to see if that fixes the issue.
https://help.yahoo.com/kb/account/fix-problems-yahoo-working-properly-sln2891.html
Thank you!
Mail Support -
failed renaming folder
I cannot rename a folder. It has no sub-folders. Each time I try, it gives me a message "failed renaming folder" but does not tell me WHY it failed. (This option is critical because I insert a digit before my folder names to control the sequence. I am no longer using folder "3 Xxxxx", but it is blocking a more frequently used folder since I cannot rename it.)
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/fix-problems-mail-sln28075.html?redirect=true
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Wondering if any one knows the answer to this question??
Why is there a Folder called "Suspension" in our list of Folders, and what purpose does it serves?
That folder isn’t a part of Yahoo Mail. It may have been created by you or synced from another device or app that accesses the mailbox.
Thanks!
Mail Support -
My archived email folder is gone. How can I get it back?
Recover my archived email folder! It disappeared!
Hi there,
We are sorry to hear you cannot find your folder. If you have scrolled down on the left side of your mailbox and still cannot see all of your folders (under “Views”), please file a restore request via the link below.
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=truePlease note, restore requests are time sensitive and while we will do everything we can to restore the emails, the requests cannot always be fulfilled.
Please note also that this is a forum for product feedback and suggestions and we cannot respond to every message. Therefore for support requests, we advise you to visit our help site, where you can find help articles and support options.Thank you,
Mail Support -
Can't create new folder
I don't see how to create a new folder when moving an email. This used to be an option on the pulldown menu that showed when I clicked on "Move". It should still be there.
You can create a new folder from the Folders list using the “New Folder” option at the top of the list. Once it’s created, you should be able to move emails there with eh “Move” button.
Thank you!
Mail Support -
I need to be able to save some of my emails to folders while cleaning out my mailboxes but they don't transfer.
Allow me to move my correspondence to the folders I have created so that my inbox isn't full. When I move them they aren't transferring and my inbox is full. If I delete them from the inbox, they are completely gone, not filed in the folder.
Have you tried general browser troubleshooting or a different browser? If not, please try these steps to fix this issue: https://help.yahoo.com/kb/sln2891.html
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1. I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
I have sent an e-mail to my customer. Subject line Superannuation. It is missing now.
It is frustrating to search the e-mail and could not find it.If you’re missing emails, you can try doing a a Search in your mailbox or an email restore. Be sure to check the Trash folder for any restored emails.
https://help.yahoo.com/kb/SLN2552.html
Thank you!
Mail Support -
I would like to be able to delete multiple messages in the trash instead of doing each one separately
Delete multiple messages in the trash
To delete all emails in the Trash, select the box from the top and then click Delete.
To delete multiple consecutive emails:
1. In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.
2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected.
3. Click Delete.
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quit auto-deleting emails
Stop autodeleting emails after a certain amount of days - keep them ALL until I DELETE THEM. I keep emails for certain things and they can be over 1 month old. I try to restore my mail and nothing comes back. Now I lost a ton of items that I really NEEDED!
Sometimes when emails go missing it’s because of another program or app the account is being accessed from. Check out this post for more info and how to restore missing emails:
Keep in mind that the Spam and Trash folders empty themselves periodically throughout the week.
Thank you!
Mail Support -
Unable to deleted unwanted folders.
Why is it impossible to delete an unwanted folder?
Hi there,
To delete a folder, please make sure it is empty first. Once the folder is empty you can click on the downward arrow next to the folder name and select “Delete folder” from the dropdown.
Many thanks,
Mail Support -
I do not want your save my purchases
Get rid of purchases folder , I did not approve saving my purchases in this folder or any, its a intruding my privacy I did not give you permission to save
Here’s how to manage your folders in Yahoo Mail: https://help.yahoo.com/kb/SLN22020.html
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It happened again!
It happened again! I had 17 items in my 'trash' folder, but YaHoo! apparently decided to delete four of them, because I now only have 13 items in the folder. Why does YaHoo! have the authority to decide when I delete something from my 'trash' folder? Now I've lost data that I might have wanted to save in another folder (pending subsequent e-mails).
By default, both the Trash and Spam folders empty monthly to keep your account tidy. The trash deletion frequency can’t be changed. We apologize for the inconvenience and recommend saving the info in a different folder if you may need it in the future.
Thank you!
Mail Support -
Where is the create new folder???
Need a way to create new folders! We had it before. Why dond't we have it now???
To create a new folder, you can select the “New Folder” text under the “Folders” section along the left side of Yahoo Mail. Just make sure that this section isn’t hidden; click on the “Show” button next to “Folders” if it is.
Thank you!
Mail Support -
spam folder being emptied too soon
Spam folder is being emptied before getting a chance to check it for needed messages. How do I stop this?
Hi there,
Unfortunately, you cannot change the deletion frequency settings for the spam folder. Please see the following help article on spam and trash deletion frequency.
https://en-global.help.yahoo.com/kb/new-mail-for-desktop/sln3518.html
Thanks!
Mail Admin -
Why has all my folder contents just vanished when I did`nt do anything?
No Idea I just want my complete folders back
We are sorry to hear you are missing emails/folders. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
clicking spam trash can does NOT delete the spam in the folder.
clicking spam trash can does NOT delete the spam in the folder.
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sorting my inbox
I'd like to be able to sort my inbox by sender, but all it allows me to do is sort by date or read or unread. it sucks.
Hi there,
If you would like to sort your emails, please see the help page below for the steps.
Note, sort options depends on wether you have conversations turned on or off. You can sort by sender if you turn off “Group by conversations” in Settings.https://help.yahoo.com/kb/sln15859.html
Thank you!
Mail Support
- Don't see your idea?