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Welcome to our Yahoo Mail feedback forum! This is a place for you to provide feedback on Desktop for Yahoo Mail. 
We review the most popular, feasible ideas from this forum.


**Please do NOT post about the newly designed Yahoo Desktop. It will be deleted. Instead post it here: https://yahoo.uservoice.com/forums/962180-new-yahoo-mail


**Please do NOT post about Account, Password, or Login Issues here. It will be deleted. Please contact our Customer Care team at help.yahoo.com

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967 results found

  1. We're not able to create an account for you at this time

    Don't receive the confirmation code on my mobile when I try to make a new yahoo adress. Is a new number and a new mail. I recive the message: "Too many failed attempts
    We're not able to create an account for you at this time"

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    0 comments  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    I'm afraid this error message cannot be bypassed. You'll have to wait 24 hours before requesting a new verification code. Keep in mind that any attempt during the 24 hour waiting time will reset it back to 24 hours.

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    1 comment  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Sounds like something our Customer Care team could help with. Please reach out to us at help.yahoo.com through the Contact Us feature. We're also available on Twitter and Facebook.

  3. How do I get rid of the 2-factor authentication? It's unusable for me as Ido not have a cell phone. I can not afford one.

    How do I get rid of the 2-factor authentication? It's unusable for me as I do not have a cell phone. I can not afford one. I only have one e-mail account and have no use for a second one.

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    0 comments  ·  Other  ·  Admin →
  4. Tired proving I am not robot

    Same device, same location, same browser and I still have to prove EVERY SINGLE tIME I AM NOt ROBOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Yahoo makes enough money to have someone at least send a constructive response if not fix the issue!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    1 comment  ·  Other  ·  Admin →
  5. Please do not force people to buy the support service by no let them into their email.

    Please do not force people to buy the support service by no let them into their email. If mail is locked do not ask for email code.

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    0 comments  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Our members are always able to reset their passwords online for free through the sign-in helper at login.yahoo.com/forgot. Paid phone support is available for those times where passwords are forgotten, recovery channels are lost, not kept up to date, or for a number of other support concerns including mail settings, apps, device support and more.

  6. yahoo marking outgoing emails as spam

    Why are you suddenly marking my outgoing emails with a link in them as spam??? These are not spam. How do I fix this???

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    1 comment  ·  Other  ·  Admin →
  7. WHY DO I HAVE TO CHANGE MY PASSWORD EVERYTIME I SIGN IN?

    guess i will have to delete yahoo since i have to change my password every time i log in.....i should NOT have to pay a fee for customer support....especially since yahoo's changes caused the problem.

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    4 comments  ·  Other  ·  Admin →
  8. stop screwing with my incoming emails

    return to old yahoo email! not receiving any emails for days! leave well enough alone it not broken don't fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    0 comments  ·  Other  ·  Admin →
  9. Hello, I have problems accessing my yahoo account, which I have had for more than 20 years, since 1999. If these problems continue, I would

    Hello, I have problems accessing my yahoo account, which I have had for more than 20 years, since 1999. If these problems continue, I would be sorry, but I will give up the account. I simply changed the access password about 4 times in the last two months. It keeps asking me to change the password, although I don't think the account was accessed from somewhere else. I have been to France and Poland, every time there it asked me to change the password. I don't even know what password to put. Today the same, even though I'm still in…

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    1 comment  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    We'd like to hear more about this. Please contact our Customer Care team at help.yahoo.com and send as many details as you have.

  10. Stop the stupid robot business when I sign in to my mail

    Stop the stupid robot business when i sign in to my mail

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    1 comment  ·  Other  ·  Admin →
  11. Not able to receive any emails

    My emails are not being received and I am unable to log into other accounts without the information the emails provide. Please help me!

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    2 comments  ·  Other  ·  Admin →
  12. Deleted ALL E-Mails from my DEAD DAD After Inactivity

    I would love if I could access all of the e-mails I received from my DEAD DAD. However, they are ALL DELETED because I was "inactive" for too long. WHY is that your decision to make and not mine?

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    2 comments  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Hi. We are sorry to hear about your loss! 

    If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: help.yahoo.com/kb/SLN2018.html Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. 

    While your recent login reactivated your account, the data deleted is not recoverable. I apologize for any inconvenience this has caused you! 

  13. stop catcha

    stop asking for catcha every time I log in. Even if I log in ons the same computer , the same day, the same location. Security is good, but you are overdoing it. And even sometimes I cant go to my mail for over an (security) hour.

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    0 comments  ·  Other  ·  Admin →
  14. "Please, try again in one hour"

    I use this account for my business. Very often, when I want to log in, it tells me: "We are unable to process your request at this time. Please try again in 1 hour" Meanwhile my business partner is waiting for me to reply, or connect to a video call and the link is in my inbox. Very annoying.

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    0 comments  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for bringing this to our attention. That sounds familiar. Yahoo may at times enforce a login wait to help ensure account security and privacy. There's no way for us to bypass this in the contact center, so we recommend waiting the prescribed amount of time. It's usually fairly short and you can then try logging in again. We apologize for the inconvenience and appreciate your understanding.

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    0 comments  ·  Other  ·  Admin →
  16. filter

    Filter text is not removing html formatting before comparison. For instance, a word formatted bold will not match the same word manually entered.

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    0 comments  ·  Other  ·  Admin →
  17. Why are some critical messages never delivered? This is an old problem and it's getting worse.

    Not receiving critical emails! AGAIN! So, I want to verify my email address with Lyft. They send me an email with a code, but I am not getting it. Yes, I checked in the spam folder and it's not there either. What the **** do I do now?

    I had the SAME issue with emails from two different landlords/leasing offices, several years apart. How likely are they to trust you if you tell them "I didn't get your email". And what is the point of using Yahoo mail if they are going to selectively block some of the most important…

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    0 comments  ·  Other  ·  Admin →
  18. inquiry in case number 13208067 - Poor Service

    The agent there need to read and understand the issue first instead blindly bombarding with all the ready-made available solutions. So frustrating.

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    0 comments  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback. 

    We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. 

    Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. 

  19. re-enable addendums

    I've typically always signed up for services by using my email with an addendum. i.e. email+addendum@yahoo.com

    This is a feature that used to work, and still currently works on many other platforms like gmail, iCloud, and outlook; but now no longer works on yahoo. It had made me miss many emails and has caused me nothing but problems to not have such a universal feature.

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    0 comments  ·  Other  ·  Admin →
  20. Block sender

    What happened to "block sender". I used to be able to check all spam emails, click on the 3 dots on the right of the actions and get a drop down with block senders as an option. Click on that and they are all blocked at once. Other option was to individually block each spam email, a more tedious task but at least could block. Now both blocking methods are gone. WHY? I get the same obnoxious phishing emails daily, along with weird email ads for things I would never want. How do I make it go away?

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    1 comment  ·  Other  ·  Admin →
    Responded  ·  Product Support responded

    Hi. If the limit of 1000 blocked addresses has been reached, the option will disappear from the drop-down. 

    Spammers are constantly evolving their practices and blocking their email addresses does not help, as they are mostly sending emails from spoofed addresses or they send the same content but from different email addresses, which makes it look like they are coming from the same email address. 

    Marking them as Spam teaches your personal filter to recognize them as Spam. I'm sorry there is no quick fix for this issue!

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