New Yahoo Mail

Welcome to the new Yahoo Mail Desktop experience! This is a place for you to help shape the redesign. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

COME HERE FOR THE LATEST UPDATES.

*Those asking about going back to the old version. Unfortunately, if you do not see the "Go Back" button you cannot go back. We really hope you'll try the new experience! Thanks!

TIPS:

Disable Inbox Categories (All, Primary, etc) - You can go back to having just ONE Inbox. Go to Settings > Inbox Categories.

Keep Folders Expanded - First expand left hand column by hovering on Inbox edge until you see Double Arrows. Then a drop down will show up next to Folders.

Bulk Delete - Click on a checkbox from your Inbox and a new checkbox will appear at the top. From there you can Select All and Delete All.

Sender's Email Address - You don't have to open the message to see the sender's email address. Just hover over the sender's name from your Inbox.

Sort By Sender - This is still a sorting option, but you must disable Conversation view under your Settings. Then you will see "Sender name"

Disable AI Summaries - Go to Settings > AI features > Toggle Off

COMING SOON!

Compact View - Small, Medium and Large views are coming soon!

**Please do NOT post about Account, Password, Login issues here. It will be deleted. Please go to help.yahoo.com.

Thank you! 💜

Welcome. How can we improve the New Yahoo Mail?

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Cloud storage

You may offer cloud storage of atleast 5 gb like gdrive

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
All e-mail should be instant that is the entire point of e-mail

The most important e-mail that got send to me I look yesturday and it was not their and also not even in spam now I look today it is not in spam but only shows today when it was send 2 days ago and the inspection is now. And it all the stress that is cause me now I have to cancel my stellara appointment tommorow because I will be sick tommorow for sure because of all the stress your malfunctioing system is costing me. I will have to switch to paper since it is more reliable because it is on the same building they just slide it under door. I would like to save the envoirment by preventing the used of paper, but if e-mail are unreliable I have no choice. The next time they could change it to send it for 3days away but just for the e-mail to **** me off and stress me it will only show up on the third day. I could have been worst.

The most important e-mail that got send to me I look yesturday and it was not their and also not even in spam now I look today it is not in spam but only shows today when it was send 2 days ago and the inspection is now. And it all the stress that is cause me now I have to cancel my stellara appointment tommorow because I will be sick tommorow for sure because of all the stress your malfunctioing system is costing me. I will have to switch to paper since it is more reliable because it is…

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
i am unable to find my mails before 2020

i am unable to find my mails before 2020
please assist

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Fix errors

The inbox states you have unread email a long time before the email appears in the folder, this causes your customer to open the web page to read the email but it isn't there to be read, wasting time.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Filter with Inbox option

Hi

I am writing one rule as from rmoneyindia.in I want always in inbox . Currently it is directly goes to Bulk folder as I added yahoo account in outlook 365. In setting in yahoo mail under filter I want to set rule but not finding move to Folder as Inbox.I can find others like Draft, Junk and so on . Can you add Inbox under rule in filter also

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Please remove the pop-up of the names of anything the mouse hovers over.

The pop-ups that are produce when I hover over items is very annoying and I am always having to move my mouse pointer in order to selecting the item. For example, when I am trying to select a folder I have saved, I try and select it and yet I get the pop-up stating the name of the folder I am hovering over. Again, this is an issues when trying to select the folder as I always have to move the mouse quickly and back to the folder to select it. I do not need a pop-up showing the name of the folder or email etc. as it is already shown...

The pop-ups that are produce when I hover over items is very annoying and I am always having to move my mouse pointer in order to selecting the item. For example, when I am trying to select a folder I have saved, I try and select it and yet I get the pop-up stating the name of the folder I am hovering over. Again, this is an issues when trying to select the folder as I always have to move the mouse quickly and back to the folder to select it. I do not need a pop-up showing the name…

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Not receiving my new emails

I am not receiving new emails.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Incoming mails

Recently we switched to New Yahoo Mails and found some messages not going through in incoming mails, please check and advise.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
zoom in the pdf in attachments

we cannot zoom in the pdfs in the view email attachments, need to download and then zoom in from the adobe reader.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
not receiving emails

I am not receiving emails. HElp me. the chat bot is useless

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Remove the big UNSUBSCRIBE from on top of the subject line on mouse over

When I'm on desktop, it's natural for me to move my mouse over an email that I'm going to open or delete as I'm going through my emails. When I do that, many of the emails have their subject line now almost completely hidden by a big UNSUBSCRIBE button. I don't generally want to one-click unsubscribe from my emails. I want to scan the sender and subject line, see if they're worth opening, and then make a decision based on that. But when the big UNSUBSCRIBE button comes up, I can't see the subject line so then I have to move my mouse out of the way to clear it, review, and then make the decision. "Not a huge deal" you may say for one email, but when you repeat that over 100 times it can get pretty annoying. The UNSUBSCRIBE button adds little value and causes more trouble than its worth. Just give me an icon or something that isn't so prominent if you're trying to provide the option. But stop hiding the subject line of the email I'm trying to read.

When I'm on desktop, it's natural for me to move my mouse over an email that I'm going to open or delete as I'm going through my emails. When I do that, many of the emails have their subject line now almost completely hidden by a big UNSUBSCRIBE button. I don't generally want to one-click unsubscribe from my emails. I want to scan the sender and subject line, see if they're worth opening, and then make a decision based on that. But when the big UNSUBSCRIBE button comes up, I can't see the subject line so then I have to…

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
MAKE THE CHECKBOX AREA BIGGER

Please, for the love of god, make the checkbox are bigger. The only use for the area left of the purple unread dot is to select messages. Yet if I miss the checkbox by 1 pixel, it opens the message I want to select for deletion. I get too many emails I don't want to read everyday. Make it easy for me to delete them.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Getting the old lost emails back.

Please go through the below communication with your chat bot.

Chat Assistant

Agent said: Thank you for your request. Navigate to the message to read the full response.
Chat sessions are recorded by Yahoo or its service providers. By chatting, you agree to have the transcript of your chat recorded, and you agree to our terms of service and privacy policy.

Agent said
Welcome to Yahoo Help! Let me know what I can help you with and we’ll get started.

P.S. I'm a virtual chat assistant, so please don't tell me personal info like credit card or banking details, or passwords. Thanks!

You said
hi

Agent said
Hello! Thanks for reaching out. Are you looking for help with your Yahoo Mail, your Yahoo account, or another Yahoo product today?

You said
yahoo mail

Agent said
Thanks for letting me know you're looking for help with Yahoo Mail. Are you experiencing an issue with sending or receiving emails, having trouble with your account settings, or do you have a general question about Yahoo Mail?

You said
how do I get my old emails back? I have signed in after a long time due to my busy schedule

Agent said
If you haven't signed in to your Yahoo Mail for 12 months or more, your mailbox may have become inactive. When this happens, all mailbox contents, including emails, folders, contacts, and settings, are permanently deleted and can't be restored. Signing in again will reactivate your account, but the original content and settings will not be recovered.

If your absence was less than 12 months, or if your emails were deleted within the last 7 days, there may still be options to recover them. For emails deleted in the last 7 days, you can submit a restore request to try to recover your lost messages. Please note that restoration is not always successful, and only emails deleted within the past 7 days can be recovered.

Could you let me know approximately how long it’s been since you last signed in to your Yahoo Mail? This will help me guide you to the best next steps.

You said
Hello, I do not remember the date or the approximate time when I had logged in my account last time, due to medical emergency in family.

Agent said
Thank you for sharing your situation—I'm here to help. If you’re unsure when you last signed in, here’s what you need to know:

If your Yahoo Mail account was inactive for 12 months or more, the mailbox contents (including all emails, folders, and contacts) are permanently deleted and can’t be restored, even if you sign in again.

If your absence was less than 12 months, your mailbox should still be active. If emails were deleted within the last 7 days, you can try to recover them by submitting a restore request. Please note that only emails deleted in the past 7 days can be recovered, and restoration isn’t always successful.

To better assist you, do you recall if you received any emails after signing in again, or is your mailbox completely empty? This will help determine the best next steps for your situation.

You said
Hi, the inbox is completely empty. I had very very important emails stored/saved in this account. Kindly please please help getting my old emails back. Thank you

Agent said
I understand how important your emails are, and I want to help you as much as possible. If your Yahoo Mail account was inactive for 12 months or more, all emails, folders, and contacts are permanently deleted and cannot be restored, even after you sign in again. However, if your account was inactive for less than 12 months, your mailbox should still be active, and there may be options to recover recently deleted emails.

If your emails were deleted within the last 7 days, you can submit a restore request to try to recover them. Please note, restoration isn’t always successful and only emails deleted in the past 7 days can be restored. You can find more details and submit a request here: Recover lost or deleted emails.

To help determine the best next steps, could you let me know if you remember seeing any emails (even in folders like Trash or Spam) after you signed in again, or was everything missing right away? This will help clarify whether your account was affected by inactivity or if there might be another reason your emails are missing.

You said
Hi, I have checked and seen that there is no email in folders Trash, Spam, Archive or any other folder. There is not a single email in any of the folders including Inbox. Please please help getting all my emails back. Thank you

Agent said
Thank you for checking all your folders and letting me know. Based on Yahoo Mail policies, if your account was inactive for 12 months or more, all mailbox contents—including emails, folders, and contacts—are permanently deleted and cannot be restored, even after you sign in again. If your absence was less than 12 months, and your emails were deleted within the last 7 days, you could try submitting a restore request, but since all folders are empty, it’s likely the account was considered inactive and the data was deleted.

Just to confirm, when you signed back in, did you receive any notification or message from Yahoo about your account being reactivated or any mention of inactivity? This information can help determine if your account was affected by inactivity or if there might be another reason your emails are missing.

You said
Hi, yes there was a notification that account was not logged in and not used for long period of time. Please help getting my all earlier emails back. Thank you

Agent said
Thank you for letting me know you saw a notification about your account not being used for a long period of time. According to Yahoo Mail policies, if your mailbox was inactive for 12 months or more, all emails, folders, contacts, and settings are permanently deleted and cannot be restored—even after you sign in again. This means that if your account was inactive for that long, unfortunately, there is no way to recover your previous emails or data.

If you believe your account was inactive for less than 12 months, or if you remember seeing any emails after signing back in (even briefly), please let me know. Otherwise, if your account was inactive for 12 months or more, the data is permanently deleted and cannot be recovered.

Is there anything else I can help you with regarding your Yahoo Mail account?

You said
No, I did not see any email after signing back in even briefly. I understand from your communication that you are not uploading my inbox and sent data. However, I request you to let me know what is the escalation matrix and point of connect for me to narrate the problem and get my all lost emails back due to long inactivity in the account. Thanks

Agent said
Thank you for sharing your concerns. I can continue assisting you here in this chat and provide guidance based on Yahoo policies, or if you prefer, I can let you know how to reach a live agent for further support. Would you like to continue getting help here, or would you still prefer to be transferred to a live agent?

You said
Please transfer this query with entire communication to a live agent. Thanks

Agent said
Thank you for your request. To proceed, could you please provide your email address?

You said
pulinshah70@yahoo.co.in

Agent said
Thank you for providing your email address. At this time, support from a Yahoo specialist is not available, but you may find helpful information in our help articles. You can use the search feature at the top of this page to look for relevant help topics. If you have a product subscription that includes technical support, please make sure you are signed in with the Yahoo ID associated with your subscription.

You said
your answer is not helpful.

Agent said
Thank you for sharing your feedback. Would you like to continue discussing your issue here in this chat, or do you still prefer to be connected with a live agent for further assistance?

You said
connect me to the live agent please. thanks

Agent said
Thank you for your request. Currently, support from a Yahoo specialist is not available, but our help articles may offer more guidance for your issue. You can use the search bar at the top of this page to find relevant help topics. If you have a product subscription that includes technical support, please ensure you are signed in with the Yahoo ID linked to your subscription.

Please go through the below communication with your chat bot.

Chat Assistant

Agent said: Thank you for your request. Navigate to the message to read the full response.
Chat sessions are recorded by Yahoo or its service providers. By chatting, you agree to have the transcript of your chat recorded, and you agree to our terms of service and privacy policy.

Agent said
Welcome to Yahoo Help! Let me know what I can help you with and we’ll get started.

P.S. I'm a virtual chat assistant, so please don't tell me personal info like credit card or banking details, or…

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Filter Unread by Sender Name

Previously I was able to sort UNREAD emails by sender's name however it wasnt sorting correctly. Now the option is removed and I'm not able select the option.
Can you PLEASE add back the option to sort by sender, then from there unread and because of storage limits with attachments first? It is NOT user friendly the way it is currently!
PLEASE reply with and update and ETA.
Thank you

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Subject Line in List View

When I view my inbox I only want to see the subject line and not the first line of content. I cant find a way to remove this so I have a cleaner view of emails. Very cluttered.

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
totally unhelpful

it is a total chaos in switching from one inbox to another inbox when i have 2 or 3 inboxes at the same time opened.
.

i need to see the different emails in the list of "added emails" at the top
of the email i am logged in
so i may switch between them
easily

it was better before when
i was able to simply click on it
and see the list of all added emails
and switch between them

instead of: going outside
the email and then log in again
i am already logged in

it is total chaoes and unhelpful

let me show the added emails in a list at the top
so i can swicth easily without logging in and out and in and out and in and out

it is toooooo complicated as it is now

the second email address does not let me log in

and the list of emails should be at the top of the meniu
to make life easier
so i may swich and not have to
scroll up and son and up and down all the time on my laptop
looking for wchih email i am using
to switch ot annohter added email

in the second email i can not switch to the first email, it blocks the process and i am stuck at a "screen "
but from first email i can switcht to second email

what the ****

did you do recently

it is a total chaos in switching from one inbox to another inbox when i have 2 or 3 inboxes at the same time opened.
.

i need to see the different emails in the list of "added emails" at the top
of the email i am logged in
so i may switch between them
easily

it was better before when
i was able to simply click on it
and see the list of all added emails
and switch between them

instead of: going outside
the email and then log in again
i am already logged in

it is total…

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Make it less busy.

Too many dark lines all over the inbox. It's hard to focus. Maybe a lighter color except for when the cursor goes over it?

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Update subject changes in conversation view

In conversation view, it does not show when the subject line is changed in the conversation. This is important information to show! Maybe the most important!

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Activate my e-mail.It is not normal what are you doing.money and control?

Why you put restrictions on my mail? It is starting like this?...just to take money and after to control the peope with this kind of....things?

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Reviewed · 0 comments · Priority Inbox · Delete… · Admin →
Modification

1) Show Unread mails
2) Show Folders names with pin and unpin option
3) Make left side Inbox, sent items this column with less space
4) Provide add column hide option
5) Provide customize border option to sagrecate the entire view

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New Yahoo Mail

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