The information you are requesting to verify identity for security on my email account is absolutely ridiculous. This is my back-up email.
The second question asks me to describe an email I have sent from this account. Again, this is my back-up email. I have sent no emails from this account so I cannot answer this question. The only one I could answer was my registration name. This rendered your agent completely unable to help me. There are other ways to verify identity. Use them! My account is now locked because of a vicious cycle that I need to verify my account but I can't because I need to remove an invalid second source but I can't remove the second source because I can't access my account to get in. There was no suspicious activity to begin with. I am not using a different device to log in. I am beyond frustrated.