Providing support instead of selling services
I called 24 hours ago to seek help in having my yahoo account key notification sent to my new phone rather than the old device which does not have a sim card anymore because I transferred it to the new phone. Instead the agent set up a 2 steps account verification using a password and a notification. When I realized this the next day, I called the same support service and they tried to subscribe me to yahoo premium services @ $12/month. I have been with yahoo for over 20 years and never paid anything. I was asking for something simple and the new agent refused to help me if I did not buy the service. After I hanged up I went to search it online and it took me 5 minutes to set up the account key myself using my phone. This is very disappointing. A help service should be one that does help troubleshout, not a marketing area that would refuse to help based on the fact that you are requesting a traditional help service. I will be migrating my account to google shortly