Show a time stamp when sending messages in chat to avoid disconnecting.
When chatting with tech support for any issue, it would be very helpful to show a time stamp for sent messages. This will help keep track of the 3 minutes in order to avoid automatically disconnecting from a chat. Also would suggest the time to change from 3 to 5 minutes. It is very annoying especially when chatting about an issue that requires much more than 3 minutes or 5 minutes. Perhaps the techs can control this on their end and thereby would avoid the customer or users from having to text to avoid getting disconnected. That last suggestion would be much better. Thanks.
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Mercedes Borges Durant
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Mercedes Borges Durant
commented
Next time I have an issue with anything, I will opt to contact someone by phone instead of chatting.