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126 results found

  1. Spam counter on main page not working

    On the main page, the count of spam emails is not showing like the other folders do. Like if a have 2 emails in the spam folder, nothing shows up but a '2' should show up there. Seems like this used to work just fine. So often I have missed important emails that got sent to spam because the count does not show up on the main page.

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  2. I am viewing the file I sent

    Hello,
    when will this problem be solved so that you don't have to send files from e-mail to your computer in order to review the sent files, it is very inconvenient and it does not save much time.

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  3. unspam mails

    I unintentionally marked an email as spam and I already emptied the spam folder, so I have no idea how to mark the email as Not Spam. Could you guide me to resolve the issue as I can no longer to receive the email anymore.

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    0 comments  ·  Folders  ·  Admin →
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  4. fix the archive system its flawed

    you need to figure out why my archived messages keep disappearing also a way for us common folks who can't afford your premium service or choose not to use it to get help when we need it

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  5. why can't I rename a folder in my con

    Why is it that no one from the Yahoo Support team can answer these questions straight up? There should be zero difficulty in renaming Folders or its Sub-Folders. No restrictions should be affecting this. So why is it so hard to rename Folders that are currently in my email list? I would like to have organization within it and to be able to find what I am looking for.

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  6. Unable to bulk move messages

    I am not sure how ALL my messages from past 10 years or more have moved to Trash folder. But I want to move all of them back to my inbox folder and there is no way to all at once.
    I am doing by scrolling down upto few thousands and have been doing multiple times to move in piece meal

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  7. After delete sent items, unable to restore to Sent Folder

    After delete mails from sent folders, i am unable to restore to the deleted items to Sent Folder. This functionality should not have been removed in the first place!. The basic and most secure idea should be restored to the ORIGINAL folder where it was deleted!!!

    Simple.

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  8. IF user says a message is NOT spam, don't put it back in the spam folder!

    Right now, Yahoo's spam filters are not very accurate and apparently do not reflect individuals' mail, just the whole user community's. Some mail gets incorrectly marked as spam and thus does not get to the inbox where it can be picked up by IMAP or POP. If it is marked by the user as NOT SPAM using the button or by moving it, Yahoo keeps putting it back in the spam folder. Yahoo should trust the user and if the user marks it NOT SPAM, then IT IS NOT SPAM and should not be moved by Yahoo back to the…

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  9. I want the spam folder to never delete messages!

    All the messages in Chinese go to spam and get deleted before I can even see them. Spam folder deletes many true friendly politically uncomfortable messages! How to stop the spam folder from deleting the spam? In order to preserve good mails who are sent to spam folder.

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    0 comments  ·  Folders  ·  Admin →
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    Hi. By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.


    Trash deletion frequency - Trash is deleted after 7 days.

    Spam deletion frequency - Spam is deleted after 30 days.


    Thank you, 

    Yahoo team



  10. SEARCH FOR A LIST OF EMAILS IN INBOX THEN PUT THM ALL IN A SINGLE FOLDER ALL AT ONCE

    SEARCH FOR A LIST OF EMAILS IN INBOX THEN PUT THM ALL IN A SINGLE FOLDER ALL AT ONCE

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    Responded  ·  1 comment  ·  Folders  ·  Admin →
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  11. Old Messages

    AGAIN!!!!!! Today I had 58 old messages in my ARCHIVE folder going back til April. When I delete them, they go to the Thrash folder? FIX IT!!!!!

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    1 comment  ·  Folders  ·  Admin →
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    Based on your description we don't see the flaw. When you delete emails, they're supposed to go to the Trash folder. If there's an issue with your account, please reach out at help.yahoo.com and we'll be more than happy to look into it.

  12. Importance

    I just went to delete a folder and followed the instructions from Yahoo. They didn't work!

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    0 comments  ·  Folders  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on Twitter @YahooCare.

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    1 comment  ·  Folders  ·  Admin →
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    Hi there, please try these steps: 


    -Open the Spam folder. If you don't see the "Spam" folder, click More below the "Sent" folder.

    -Select the email.

    -Click Not spam to move the message into your inbox, and future messages from this sender will be delivered to the inbox.


    If this fails, please reach out to us at help.yahoo.com and we'll help you troubleshoot.



  14. How can I stop Yahoo Lifestyle from opening automatically

    Whenever I open or exit from the spam folder, Lifestyle automatically opens. This is very annoying

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    0 comments  ·  Folders  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.yahoo.com so we can look into it? We're also available on Twitter @YahooCare.

  15. A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?

    A "Notes Folder" randomly appears. I don't use it and must constantly delete it. How can I stop the folder from showing up?

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    0 comments  ·  Folders  ·  Admin →
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    If you're using any third party app, it can create new folders that appear on your mailbox, regardless of the platform you're currently using. If that's the case, you'll need to change the app's settings or unlink it from your account.

  16. I can't delete my trash I have over 154,000 emails in it

    I can't delete my trash. I know how to do it but there are 154,000 emails in it so it won't delete them. Can you please delete the emails in my trash folder?

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    0 comments  ·  Folders  ·  Admin →
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    Hi there. Please select fewer emails to delete at once. Additionally, please keep in mind that emails in the Trash folder get automatically deleted after 7 days, I'm sorry for the inconvenience this has caused you! 

  17. when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion

    when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion.

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    0 comments  ·  Folders  ·  Admin →
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    We would like to suggest a couple of troubleshooting steps that should resolve this issue:

    1. Clear the app’s cache

    2. Remove and re-add your account to the app

    3. Restart your mobile device

    4. Lastly, switch the internet connection from WiFi to mobile data.

  18. woodrow1938@yahoo.com

    All of my folders are empty, are they recoverable ? I have no idea what happened, lost some very important info ! ! !

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    0 comments  ·  Folders  ·  Admin →
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  19. sync all folders in email so we can access all emails

    on my mobile app I've created other folders to sort my mail but if i use a browser on my laptop i can't access them at all

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    0 comments  ·  Folders  ·  Admin →
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    Hi there. Please make sure the folders you created on non-Yahoo email apps are also saved on the server, not locally in the app. I would recommend reviewing the app's settings or contact the app's support. 

  20. Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

    Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

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    1 comment  ·  Folders  ·  Admin →
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