New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. How do I change the font size? It's too small for me to read.

    How do I change the font size permanently? It's too small for me to read.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. how do i delete or edit a phone number attached to my mail?

    how do i delete or edit a phone number attached to my mail?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. spam filters

    The spam/junk filtering algorithm should be increased more, as it's becoming difficult to filter spam/junk emails using the server rule option.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. How do I change the time zone to the correct zone that I am in?

    How do I change the time zone to the correct zone that I am in?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    You can check the location settings in New Mail under the Viewing Email section in the settings. Look for “Closest city and timezone”

    Thank you!
    Mail Support

  5. New format sucks, please return me to the old format

    Even though every time I'm asked if I want to try the new format I reply NO, I now have the new format and cannot change back. THIS FORMAT SUCKS.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. The new format sucks! Want to go back to the other one. Was working fine!!

    The new format sucks! Want to go back to the other one. Was working fine!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. provide link to resolving this message There was a problem!The Reply-to address set on your account is unverified. Please update this in set

    provide direct link to resolving this issue.... There was a problem!The Reply-to address set on your account is unverified. Please update this in settings.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    23 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. retain deleted emails longer

    Why does email delete after only a couple of weeks? It used to be 3 or 6 months.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  9. change font sizes in mail inbox

    There is the continuing question about changing font size in yahoo mail inbox.NO ONE has given the correct answer yet! HELP PLEASE!!!!!!!!!!!
    *******@yahoo.com

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. language setting

    Please change my language back to English. There is no language at the settings. Thanks!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. my font size has shrunk to very tiny and I can't get it back to normal size. There is no "setting" to increase font size on Inbox and files!

    my font size has shrunk to very tiny and I can't get it back to normal size. There is no "setting" to increase font size on Inbox and files!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. change image

    I changed my image icon to a picture from the default but now I want to change it back. How to make it? Thanks.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Personalize your Yahoo Account by adding a picture from a desktop computer and most mobile apps. You can upload an image in .jpg, .png, and .jpeg format as long as it’s 5MB or less and at least 192×192 pixels. Once a Profile picture is added, it can’t be made blank again. Switch it to a generic image if you’d prefer not to share something personal:

    https://help.yahoo.com/kb/update-yahoo-profile-picture-sln25611.html

  13. Improvement required on spam filter

    Everytime I login to my account, its full of junk mails. Even if there are any important mails I am unable to find them within the huge pile of junk mails.
    There is no feature in the settings menu where we can improve the spam filter. Pathetic !!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Delete Button and Settings Buttons Not Working

    The delete button isn't working on the new mail. I tried to switch back to the classic mail, but the settings button on the new mail does not work either. I would like very much to have my classic mail back.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. I don;t want to have to put in an account key everytime I sign in. My husband and I set up a joint account...

    I don't want to have to sign in with an account key everytime I log in. My husband and I set up a joint "family" email that we use for the kids' activities, school, joint bills and rewards programs (think promotional % off emails and coupons as well as our amazon prime, etc.) This account key thing can only be linked to one phone at a time so it royally messes up our system. Especially when you have to wait. We already have a password...I don't need yet another layer or more complication in our lives. It's super annoying.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there,

    We recommend account key as a more secure form of verification but we recognize that it may not be convenient for everyone. Please note that you can disable account key and return to password sign in. Please see the steps to do so below:

    Manage Account Key from a web browser

    - Go to the Yahoo Account security page.
    - By “Yahoo Account Key,” click Manage.
    - Click the toggle to the right of any device you want to turn on or off.
    - Optionally, click Disable Account Key at the bottom of the screen to switch back to a password.

    Manage Account Key from a Yahoo mobile app

    - From your Account Key enabled app, tap the Menu icon Image of the side menu icon.
    - Tap the Account Key icon Image of the Account Key icon..
    - Tap Manage Account Key.
    - Tap the toggle to…

  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. all my mail is going into trash.. It's not filters. and no one will help unless I pay for pro.. what a scam!

    all my mail is going into trash.. It's not filters. and no one will help unless I pay for pro.. what a scam

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there,

    If you are certain the rules in your filters are not causing this, please change your password immediately. This will secure your account and ensure hackers are not downloading your mail as it arrives and sending it to thrash. Please see the following article on securing your account:
    https://help.yahoo.com/kb/sln2090.html

    If you have secured your account and you find your mail is still going directly to Trash, please review the POP settings of any Third party email clients you may be using, such as Outlook or Mac Mail. Certain settings may see your mail deleted on the Yahoo side it when it’s downloaded on the client side. You may need to review these settings via the third party client support site.

    Please note that this is a feedback forum, so our ability to provide support for issues such as this is limited. A far better channel for you to…

  18. Get rid of the sign in key garbage.

    Get rid of this blasted sign in key it's stupid to have to use my phone to be able to get into my account on my pc I hate it and I know others do too. I have asked you to remove it from my account so I can get back into my email like it used to be but obviously you people are to stupid to do as a user ask what **** part of I hate this do you not understand and please put things back the way they were. I don't see how that is so hard…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Filters do not work very often.

    The filters do not work very often. I have created multiple versions for some emails and they still keep showing up in my inbox. Even ones I created a long time ago only work occasionally. Why is this so hard?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Often times, filters won’t work because they are too specific, or too broad. Double check your filter parameters to make sure you aren’t being too precise or too vague.

    Also, keep in mind that filters work on position: filters at the top of the list will take priority over lower ones. Our Spam filters also override any filters on the account, so if something is deemed to be Spam, it will ignore filters on the account and go there.

    https://help.yahoo.com/kb/SLN15994.html

    Thank you!
    Mail Support

  20. The option to return to classic mail does not work, how bout FIXING it

    A box is displayed to switch or cancel effort, however, only the cancel option is active

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there,

    In order to switchback, you must first enter some text in the feedback box. This is to help us better understand why you’d like to switchback. Once you enter text (it can even be jobberish if you don’t want to specify, the switchback button will be activated.

    Note also that you can sort by sender in New Mail, but you must first turn off conversations. Once you turn of conversations, the “Sender” option will appear under the Sort dropdown.
    This help page explains how to disable conversations:

    https://help.yahoo.com/kb/new-mail/sln28055.html

    Thanks,
    Mail Support

  • Don't see your idea?

Feedback and Knowledge Base