Yahoo mail not recieving MMS and Text meassages via Phone
Yahoo Customer Support (7/30/2018, 10:03:02 AM): Welcome to Yahoo Support. My name is Shivkesh. Can you please confirm the Yahoo email address you need assistance with?
Me (7/30/2018, 10:03:43 AM): jvaz01@yahoo.com
Yahoo Customer Support (7/30/2018, 10:03:52 AM): Thank you for providing your email ID. Am I chatting with Joe?
Me (7/30/2018, 10:04:21 AM): im having trouble sending mms and text via my s7 phone yes i am joe
Me (7/30/2018, 10:05:22 AM): ive been requesting help on this from your tech support but no one has reached out to me to solve this problem
Me (7/30/2018, 10:05:43 AM): can we elevate this to a higher team??
Yahoo Customer Support (7/30/2018, 10:06:11 AM): Oh! I am really sorry for the inconvenience you have faced.
Yahoo Customer Support (7/30/2018, 10:06:22 AM): Please don't worry, as I would try my best to help you out.
Yahoo Customer Support (7/30/2018, 10:07:35 AM): Joe, could you please tell me, how do you access your Yahoo mail account?
Yahoo Customer Support (7/30/2018, 10:09:38 AM): Are you still there? Do you want to continue this chat session?
Me (7/30/2018, 10:10:00 AM): the problem happens when i send a text message to my yahoo email address or espeacially a mms photo file so from my phone i have my yahoo email entered in my contact and send from my phone
Me (7/30/2018, 10:10:15 AM): it last worked in april 2018
Me (7/30/2018, 10:10:25 AM): it does not work now
Yahoo Customer Support (7/30/2018, 10:11:25 AM): Okay, as I have understood and checked your Yahoo Mail settings, everything there seems to be fine.
Yahoo Customer Support (7/30/2018, 10:12:05 AM): Do you see any error message there?
Me (7/30/2018, 10:12:30 AM): i checked with my phone provider and it too is working fime as i tested with my other email accounts it works fine
Me (7/30/2018, 10:12:41 AM): pnly problem is with yahoo
Me (7/30/2018, 10:13:05 AM): noo error messages are indicated on phone or email recived
Yahoo Customer Support (7/30/2018, 10:13:39 AM): It appears that there could be an issue with your ISP or data service provider.
Yahoo Customer Support (7/30/2018, 10:14:15 AM): I believe, they would be able to help you with this concern.
Me (7/30/2018, 10:14:58 AM): i checked with them as well they tested and pinged and i tested by sending messages to my other accounts its yahoo that is not flowing the information from yahoo servers
Me (7/30/2018, 10:15:28 AM): can we escalate this?
Yahoo Customer Support (7/30/2018, 10:17:03 AM): Since your Yahoo account is working normal and the issue is with sending not with receiving, otherwise you would have faced such issues while receiving other emails too.
Yahoo Customer Support (7/30/2018, 10:17:48 AM): Unfortunately, I find myself unable to help you with this right now.
Me (7/30/2018, 10:18:11 AM): the issue is with yahoo not recieving those messages
Yahoo Customer Support (7/30/2018, 10:18:13 AM): I am sorry for this inconvenience.
Me (7/30/2018, 10:18:50 AM): gmail hotmail...even my work email is able to RECIEVE text and mms messages
Me (7/30/2018, 10:19:29 AM): all my other email accounts with my isp are also recieving those messages
Yahoo Customer Support (7/30/2018, 10:19:32 AM): For further help on this issue, you can search on Yahoo Help Central.
Yahoo Customer Support (7/30/2018, 10:19:49 AM): Or Yahoo Help Community Forum
Me (7/30/2018, 10:19:55 AM): is there a supervisor availability
Me (7/30/2018, 10:20:26 AM): i checked both options you spoke of nothing on my issue is a available fix
Me (7/30/2018, 10:21:00 AM): it is the yahoo servers not recieving....
Me (7/30/2018, 10:21:40 AM): can i speak with a supervisor
Me (7/30/2018, 10:22:38 AM): how can we escalate this
Yahoo Customer Support (7/30/2018, 10:22:44 AM): I understand your inconvenience, but I have already informed you that unfortunately right now I don't have any resolution.
Me (7/30/2018, 10:23:01 AM): is there a escalation team??
Me (7/30/2018, 10:23:39 AM): every IT operation has techs that handle escalated issues
Me (7/30/2018, 10:24:09 AM): are you telling me yahoo has no higher techs or engineers to address this
Yahoo Customer Support (7/30/2018, 10:24:13 AM): As you have already tried, Yahoo community help forum and Yahoo help central, there is no option that I can suggest or recommend you.
Me (7/30/2018, 10:24:52 AM): so yahoo does not have engineers to address this ?? yes or no??
Me (7/30/2018, 10:26:08 AM): does yahoo employee engineers to address escalated problems yes or no ????
Yahoo Customer Support (7/30/2018, 10:26:28 AM): Yahoo has engineers and they consistently work upon the issues to make services smooth and more convenient, issues from Yahoo can be addressed only, and unfortunately, I don't see any issue with your Yahoo account.
Me (7/30/2018, 10:27:27 AM): again is there a supervisor that we can escalate this to as every tech firm has one
Me (7/30/2018, 10:27:52 AM): does yahoo not offer an escalation team yes or no ???
Yahoo Customer Support (7/30/2018, 10:28:13 AM): I am really sorry for this trouble you are facing, but as I already informed you, I am unable to help you with this concern right now. However I would surely forward the things to our relevant department.
Me (7/30/2018, 10:29:13 AM): im not asking for your individual help, Im now asking you to escalate this to a person with more technical knowledge
Me (7/30/2018, 10:29:56 AM): im asking you to please escalate this since this is a subject that is foreign to you
Yahoo Customer Support (7/30/2018, 10:30:25 AM): As I have informed you that I will surely forward your concern to the relevant team, and if they will see any issues with your Yahoo Mail account, possibly they would contact you via an email.
Me (7/30/2018, 10:32:10 AM): again every tech firm has a chain of command they have escalation teams why am I not being provided the courtesy and customer service escalation team to speak with?? are you saying yahoo doesnt want to be bothered by its customers legitimate concerns?? yes or no ???
Yahoo Customer Support (7/30/2018, 10:34:23 AM): I have informed you all the things, now I don't have anything to update you. Please, disconnect the chat by clicking on end chat or I have to disconnect this chat from my end.
Me (7/30/2018, 10:35:42 AM): so your denying me an escalation to an engineer??
Yahoo Customer Support (7/30/2018, 10:36:31 AM): I express my sincere apology, as for now, I can't do anything for this concern.
Me (7/30/2018, 10:37:00 AM): so you are denying me to escalate this yes or no ???
Yahoo Customer Support (7/30/2018, 10:38:50 AM): I am sorry to say, but I have already informed you that I will forward this concern to the relevant team.
Me (7/30/2018, 10:40:30 AM): Thank You for your time I wish you a great rest of the week.
Yahoo Customer Support (7/30/2018, 10:40:37 AM): Thank you again for contacting Yahoo Customer Care.
Your Case Number is: 28200265
NO HELP FROM YAHOO, NO ESCALATION TECH, KEEP GETTING THE ROUND AROUND.
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