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I mistakenly marked an e-mail as Spam

I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!

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Carol shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

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  • Junko Moberly commented  ·   ·  Report

    The Yahoo / ATT spam filter setup is about the worst software I've ever encountered. No idea how the spam filters are controlled. If I move a message out of spam, it goes right back in.

  • David Pasta commented  ·   ·  Report

    There needs to be a way to turn off the spam filter. Just add a button under rules to "turn off spam filter." The published trick of a creating a rule asking anything with @ to be moved to Inbox does not seem to work.

  • CMG commented  ·   ·  Report

    I will decide of emails what goes in my spam area from my own longtime emails do not go in spam. If you do that again you will be in trouble Yahoo. Not your place to decide my personal emails are spam or not. Especially anyone who emails me on a regular basis. Some I may not read all the time doesn't mean they are spam. If they are anyone outside of my email contacts and actually spam then fine. As missed emails this week because I didn't know you were doing this. Don't tick me off Yahoo. you play enough with my settings and format over 20 yrs I am a person with a disability and don't need you messing with my emails. Let's make this clear

  • Ben Weiss commented  ·   ·  Report

    When a email is removed from the spam folder do not send those emails back into it.

  • Thawan Kooburat commented  ·   ·  Report

    If you are receiving email from people on your contact list or from the email conversation thread that you have replied to, then this shouldn't get marked as SPAM.

    I now have to keep checking spam folder every now and then to see what email i might be missing

  • mitgroup test commented  ·   ·  Report

    all email from Microsoft accounts (O365) are going directly to spam, please fix the filter to stop this. Create a tool to tell us why email is going directly to spam if we know it is not spam so it is not a mystery...

  • SHYAM SUNDAR ELLURU commented  ·   ·  Report

    important/regular mails are going to spam suddenly. really a harassment and I lost a job offer too as I don't check spam and why this useless rule has been placed. it is the end-user who decides spam or not - even after marking not spam - going to spam again

  • Elke De Keyser commented  ·   ·  Report

    I see you have had the same issues as what I have. I hope you get a reply, because I keep missing messages from my course tutor!

  • Stian Thomassen commented  ·   ·  Report

    When I tell the spam filter a mail is not spam, why do you continuously throw the mail into the spam folder? The spam filter seem to not understand or care when I give it a personal message, this is not spam. It's not fun to have to read though tones of Sex and scam mails because I have to check if some important emails have been thrown into the spam!

  • Allan Davis commented  ·   ·  Report

    The Yahoo spam folder seems to get all my important emails and stuff I would consider spam gets delivered. One problem has shown up when an email was resent because when un-spammed yahoo strips off images. This is where the important information was located the images.

  • Miguel Posada commented  ·   ·  Report

    Many emails from clients are going to SPAM. I have added the contacts, reported as NOT SPAM, and still emails across the entire company from recognized current clients still go to spam, please fix.

  • Barb Corey commented  ·   ·  Report

    fix the issue with all emails going to the spam folder.

  • AZZAM Fraihat commented  ·   ·  Report

    Hi,
    I noticed that emails from one of my contacts going always to the junk mail,
    it's strange !!!!

  • Amit Arya commented  ·   ·  Report

    Multiple and IMPORTANT emails are landing in SPAM folder. Once we add an email to contacts or use a trusted contact option, these emails should not go to the SPAM folder.

  • Amit Arya commented  ·   ·  Report

    Once an email is added to contacts, they should not go to SPAM folder

  • Réka Patik commented  ·   ·  Report

    For about two weeks, my work-related e-mails from well-known accounts sending me mail for ages tend to end up in Spam, and sometimes I miss new assignments, because I forget to check the Spam folder 5 times a day. Now I set up a bunch of filters for these accounts, but as I see other users' comments, it probably won't help.

  • Taylor Zuniga commented  ·   ·  Report

    When I send someone and email, their reply should not be sent to the Spam folder.

  • M. commented  ·   ·  Report

    About 2 weeks ago, Yahoo decided to start routing a large portion of my regular messages into the "Spam" folder.

    At least one of the companies that I regularly communicate with (for work) has been all but blacklisted, and most e-mails from their domain are immediately routed into spam.

    I have tried to use the "Not spam" function to solve this problem -- I've probably used it several dozen times by now.

    But this is not teaching Yahoo any sort of lesson: new messages (even in *existing* e-mail chains that I'm actively participating in) keep getting sent into the spam folder, over and over again.

    I even created a filtering rule whereby all e-mails from the domain in question should be routed into a dedicated folder. But Yahoo just bypasses this rule and continues dumping them into spam.

    PLEASE FIX THIS PROBLEM, NOW!!!!!

  • Taylor Zuniga commented  ·   ·  Report

    Yahoo moved this idea into another one, "Accidentally marked email as spam", when this ideas is in-fact a much different problem.

    I never mark any emails I received from my contacts as Spam, yet this problem persists. This includes long-time contacts that I have frequent exchanges with being sent to Spam.

    Even marking an email as NOT Spam still results in the next 5 emails from that contact being sent to the Spam folder anyway, despite repeated attempts to tell Yahoo that it is not, in fact, Spam.

    Adding the senders as a contact does not help either, or if it does help it is only temporary. I have found that I have to add a contacts email address in several times before it remembers that the email is not actually spam. This solution only works for maybe a day before it decides to send it to spam again.

    Please resolve this issue. Am an now monitoring my Spam folder as if it was my inbox.

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