Skip to content

How can we improve New Mail?

← New Mail

Problem with Chat Agents

I chatted with 4 Chat Agents with no results. They suggested unrelated solutions, disconnected or said they had network or system problems and for me to try in a few hours. I have the CHAT Session to upload for a Supervisor to review.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Ken Reasoner shared this idea  ·   ·  Report…  ·  Admin →
Comments are closed An error occurred while saving the comment
  • Ken Reasoner commented  ·   ·  Report

    I got an email from a conscientious email agent. She with 3 other email agents solved my simple problem that the 4 Chat agents should have solved. I had to turn off T+.

    Close this case.

  • Ken Reasoner commented  ·   ·  Report

    I had another Agent from Yahoo Customer Care (mail.tech@cc.yahoo.com) email me, I replied with my issue and another email agent provided a solution that worked. Any of the earlier 4 Chat Agents should have also known this solution. They need retraining. Case Closed.

New Mail: Other

Categories

Feedback and Knowledge Base

(thinking…)