Charging for help? Nothing but greed and gouging when we need u
Yahoo it seems you are finding ways to charge for more and more obscure "services".. Last night for some reason after 20 years or so of using your email I found myself locked out. At a time I need you to be there as my paypal was hacked and I was getting boned pretty deep and hard. I am not sure why I wasn't able top log in but I often have some difficulty between my phone and desktop that eventually works. After struggling for a few hours I sought help. and I **** near stroked out when I saw a flipping pay service to correct this ****. For love of Christ this sounds like nothing but a ransomware situation. Even worse. LOCKED out for 24 hours even with 2FA. What the actual F@@@ Seems like I will be moving on as soon as possible. And nor preferably. Although as what likely will be a ever growing greed and insatiable quest for the almighty dollar I expect nothing to change and only get more prevalent. Requiem for the American Dream!!
I understand this can be a frustrating experience! You might have 2 step verification enabled on your account. Yahoo takes our commitment to member security seriously, especially when members tell us they want increased login security for their specific account. Recent security changes require users who have self-selected two-step verification to utilize two recovery methods to reset their password online, whenever two recovery methods are on-file. This means you need to have 2 recovery options active on your account.
We'd love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.