941 results found

1. Notice of Class Action Settlement?

   Customer Data Breach:

   I received the following email on September 19th. I like Yahoo and have used your service for some time. Is this legit or a scam? I do not want to be a part of a frivolous lawsuit nor do I want to provide the information they are requesting which could be a scam itself. However, I am worried about credit monitoring should this have occurred. Could you please answer via my email address. Thank you.

   If you had a Yahoo account anytime in 2012 through 2016,
   a pending class action settlement may affect you.

   A Class Action Settlement has been proposed in litigation against Yahoo! Inc. (“Yahoo”) and Aabaco Small Business, LLC (together, called “Defendants” in this notice), relating to data breaches (malicious actors got into system and personal data was taken) occurring in 2013 through 2016, as well as to data security intrusions (malicious actors got into system but no data appears to have been taken) occurring in early 2012 (collectively, the “Data Breaches”).
   2012 Data Security Intrusions: From at least January through April 2012, at least two different malicious actors accessed Yahoo’s internal systems. The available evidence, however, does not reveal that user credentials, email accounts, or the contents of emails were taken out of Yahoo’s systems.
   2013 Data Breach: In August 2013, malicious actors were able to gain access to Yahoo’s user database and took records for all existing Yahoo accounts—approximately three billion accounts worldwide. The records taken included the names, email addresses, telephone numbers, birth dates, passwords, and security questions and answers of Yahoo account holders. As a result, the actors may have also gained access to the contents of breached Yahoo accounts and, thus, any private information contained within users’ emails, calendars, and contacts.
   2014 Data Breach: In November 2014, malicious actors were able to gain access to Yahoo’s user database and take records of approximately 500 million user accounts worldwide. The records taken included the names, email addresses, telephone numbers, birth dates, passwords, and security questions and answers of Yahoo account holders, and, as a result, the actors may have also gained access to the contents of breached Yahoo accounts, and thus, any private information contained within users’ emails, calendars, and contacts.
   2015 and 2016 Data Breach: From 2015 to September 2016, malicious actors were able to use cookies instead of a password to gain access into approximately 32 million Yahoo email accounts.
   Plaintiffs claim that Defendants failed to adequately protect their Personal Information and that they were injured as a result. Defendants deny any wrongdoing, and no court has made any ruling in these matters.
   Who’s Included? If you received a Notice about the Data Breaches, or if you had a Yahoo account at any time between January 1, 2012 and December 31, 2016, and are a resident of the United States or Israel, you are a “Settlement Class Member.”
   What does the Settlement provide? Yahoo has enhanced, or, through its sucessor in interest, Oath Holdings Inc. (“Oath”), continues to enhance security of its customers’ Personal Information stored on its databases. Defendants will also pay for a Settlement Fund of $117,500,000. The Settlement Fund will provide: a minimum of two years of Credit Monitoring Services to protect Settlement Class Members from future harm, or Alternative Compensation instead of credit monitoring for Class Members who already have Credit Monitoring Services (subject to verification and documentation); Out-of-Pocket Costs for losses related to the Data Breaches; and reimbursement of some costs for those who paid for Yahoo premium or small business services. The Settlement Fund will also be used to pay for attorneys’ fees, costs, and expenses, and Service Awards for the Settlement Class Representatives. These are only a summary of the benefits. For complete information, dates, and details on the benefits, visit the Settlement Website www.YahooDataBreachSettlement.com.
   What are my options? In order to receive any benefits, you must file a claim online or by mail by July 20, 2020. If you want to keep your right to sue the Defendants yourself, you must exclude yourself from the Settlement Class by March 6, 2020. If you exclude yourself you will not receive any credit monitoring or monetary relief from the Settlement. If you stay in the Settlement Class, you may object to the Settlement, and/or the amount of attorneys’ fees, costs, and expenses, and/or the amount of Class Representative Service Awards by March 6, 2020. If you do nothing, you will not receive any credit monitoring or monetary benefits but you will still be bound by the Court’s decisions. Complete information and instructions on Filing a Claim, excluding oneself from the Settlement, or Objecting are available on the Settlement Website at www.YahooDataBreachSettlement.com.
   The Court has scheduled a hearing in this case at 1:30 pm on April 2, 2020, in Courtroom 8 of the U.S Courthouse, 280 South 1st Street, 4th Floor, San Jose, CA 95113, to consider: whether to approve the Settlement; any objections; a request for Class Representatives’ Service Awards; and attorneys’ fees, costs, and expenses for investigating the facts, litigating the case, and negotiating the settlement. The motion for attorney fees, costs, and expenses will be posted on on the date it is filed or as quickly thereafter as practicable. You may ask to appear at the hearing but you do not have to.
   This is only a summary. For complete information and to file a claim for benefits, visit the Settlement Website, www.YahooDataBreachSettlement.com, email info@YahooDataBreachSettlement.com or call 844-702-2788 (1-80-9344112 for residents of Israel).

   Click here to go to the Documents page of the website.
   Haga clic aquí para ir a la página de Documentos del sitio web.
   לחץ כאן למעבר לעמוד המסמכים של האתר.
   Нажмите здесь, чтобы перейти на страницу «Документы» веб-сайта.

   Customer Data Breach:

   I received the following email on September 19th. I like Yahoo and have used your service for some time. Is this legit or a scam? I do not want to be a part of a frivolous lawsuit nor do I want to provide the information they are requesting which could be a scam itself. However, I am worried about credit monitoring should this have occurred. Could you please answer via my email address. Thank you.

   If you had a Yahoo account anytime in 2012 through 2016,
   a pending class action settlement may affect you.

   A Class Action… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   I don’t have any specific information regarding the settlement, however, I can provide additional resources, including a website, email address and phone number:
   Phone: 1-844-702-2788 (residents of the US) or 1-80-9344112 (residents of Israel)
   Website: www.yahoodatabreachsettlement.com/
   Email: info@YahooDataBreachSettlement.com

2. A spam or not

   ARE THESE REAL? They are claiming that they are from Yahoo's security. Here's the phone nos: 1**************** (1x) and 1****************** (3x). I blocked both numbers. And in addition, I received at work an email. Subject: Yahoo Security Breach Proposed Settlement.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hello there. We are not associated with those numbers! As for the email you have received, I don’t have any specific information regarding the settlement, however, I can provide additional resources, including a website, email address and phone number:
   Phone: 1-844-702-2788 (residents of the US) or 1-80-9344112 (residents of Israel)
   Website: www.yahoodatabreachsettlement.com/
   Email: info@YahooDataBreachSettlement.com

3. Why do I have to delete emails twice- once from my laptop and again from my phone?! HELP ME
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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Hello there. If you’re also using a third party email app to access your Yahoo account, please check your settings to make sure changes made on all devices do sync.

4. I'm getting advertising by my Inbox that is a link to a scam. I don't see how I can turn this in to Yahoo as an alert.

   I noticed I was getting a scam advertisement on webpages. Now I see the same scam is showing up in the advertising boxes to the right of my Inbox. I cannot find a way of alerting this problem to Yahoo. There should be an easy link button so scams like this can be turned in to your staff.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   The ads you see on Yahoo help keep our services free of charge. Your ad feedback is important to us, as it helps us identify bad ads and adjust those we show in the future. More details here: https://help.yahoo.com/kb/SLN25244.html

5. generating php files

   The Yahoo! mail app (Mac, Firefox) is generating dozens of files named as.php. Currently, they're going to my downloads folder. Seem to be generated by the ads in the right column. The files register as zero bytes in size, but are a nuisance nonetheless. I sent them all to the trash ten minutes ago, and there already are 42 more.
   What's up with that?

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   It seems like the issue you are experiencing might be a browser-related issue. Indeed those files are generated by ads, but usually, they are not supposed to be downloaded in your downloads folder.
   You could try some quick browser troubleshooting steps:
   -clear cache and cookies https://help.yahoo.com/kb/sln27197.html and https://help.yahoo.com/kb/sln27196.html
   -reset firefox https://help.yahoo.com/kb/sln24149.html

   If the issue still persists after that, please try using a different browser(e.g. Safari)

6. Reporting an email that violates Yahoo's terms of service

   Hello. I was told by a customer service rep today to post information about a Yahoo account whose operator is violating Yahoo's terms of service. The account is *******@yahoo.com, which is operated by one "Brother Nathanael," aka Milton Kapner, who operates a virulently anti-Semitic, homophobic and misogynistic hate speech website called Real Jew News (realjewnews.com). On this website, Kapner requests donations via his bronathanael@yahoo.com email address while denigrating Jews--including through what he advertises as a "final solution" that would entail the deportation of Jews and the removal of Jews' rights and freedoms. Kapner has been banned by YouTube, Donorbox, Patreon and other platforms because of his hate speech and has been cited in a report by the Anti-Defamation League for his remaining YouTube account, which also disseminates hate speech.As a New York-based volunteeer with the UK-based Campaign Against Antisemitism, I am concerned that this individual is misusing his Yahoo! account in order to encourage violence against Jews and other groups. Would it be possible for Yahoo! to deactivate his account accordingly? Please feel free to let me know if you have any questions or would like any further information. Thank you. Best regards, Simon

   Hello. I was told by a customer service rep today to post information about a Yahoo account whose operator is violating Yahoo's terms of service. The account is *******@yahoo.com, which is operated by one "Brother Nathanael," aka Milton Kapner, who operates a virulently anti-Semitic, homophobic and misogynistic hate speech website called Real Jew News (realjewnews.com). On this website, Kapner requests donations via his bronathanael@yahoo.com email address while denigrating Jews--including through what he advertises as a "final solution" that would entail the deportation of Jews and the removal of Jews' rights and freedoms. Kapner has been banned by YouTube, Donorbox, Patreon… more

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Thank you for bringing this to our attention. An abuse specialist would need to be contacted following the link here: https://io.help.yahoo.com/contact/index?page=contactform&locale=en_US&token=Zh%2FBBVqXzLHlIbokbUqVWZdz8ElV6Yl7dnHn67FP9aovfRkHSbpL250D%2BNv8Cir%2B2dmTfF99U40LNX4ZGpPvRgTwBV8VdzMq6qSgVYhyyV46B70bSKqkrRLQdG8ZcBxl%2FVdYyq1hHKS2ih8aENLJClsrrSiVRxs4&selectedChannel=email-icon

7. unable to remove alias

   unable to remove email alias, just like the others who posted here, Yahoo has chosen to not fix this problem.... FIX IT

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Please follow the steps here: https://help.yahoo.com/kb/new-mail-for-desktop/sln29287.html

8. Inward Mails are bouncing back

   People sending me mails are bouncing back, I have not blocked them.

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   From the looks of it, it seems like something our Postmaster Team can help you out with. You can reach them: http://postmaster.yahoo.com

9. REPORT PHISHING

   WE SHOULD BE ABLE TO REPORT PHISHING. There should be a way to report phishing from the inbox and spam the same way outlook does. Since there is no way to do it in yahoo I will assume you support phishing.

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   1 comment  ·  Other  ·  Delete…  ·  Admin →
   Responded  ·  Product Support responded

   Here’s how to report abuse or spam on Yahoo: https://help.yahoo.com/kb/SLN26401.html

10. Yahoo GUILTY of Breaking the law on personal privacy

    Yahoo is querying my computer to see what other software I am running and directing me to modify it if it has an affect on their downloads. Where do they get off looking what I am running on my own machine? Where, if any, did I give them the permission to in affect search my computer? This is a egregious invasion of privacy not covered by any terms and conditions that I know exit. They are breaking the law!

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
    Go to our Privacy Policy: https://privacy.oath.com
    Scroll down to the bottom and click “feedback form”

11. mail from google maps blocked

    I am trying to send from google maps to my yahoo email account a map from google maps. It works using send me a text to my phone. At least this time I get a bounce back message "554 5.7.9 Message not accepted for policy reasons."

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    The following help article explains the error message you received: https://help.yahoo.com/kb/SLN7253.html

12. incoming mail lists are blocked

    I have been NOT getting messages from a specific mailing list (******************) . I tried it with a gmail account and it gets through which is not an ideal fix. I have a mailpro account. I am only posting here for lack of finding a valid way to contact support. Thank you for any helpful ideas

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If you do not have any filters set up on the account for this particular sender (https://help.yahoo.com/kb/new-mail-for-desktop/sln28071.html) or if the email address is not in the blocked list on your account (https://help.yahoo.com/kb/new-mail-for-desktop/sln28140.html) please ask the sender to reach out to our postmaster team at postmaster.yahoo.com

13. include sender's ip address in email header

    Please include sender's ip address in email header

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Once you open an email click the three dots next to the Spam option on the top of the email and select “View raw message” A new page will open where you should look for the Originating-IP line.

14. thumbnails not visible

    Hi, there. For about 2 years now I have not been able to see picture thumbnails in my yahoo emails. This applies to both the PC and the android Yahoo app. They do not show whether I use wifi or 4G data. Cleaning the browser cache solves the issue for a brief period of time, but it is a nuisance to clean that cache and have to retype and save all your usernames and passwords for various websites and accounts. What the ****, guys? Gmail has never had this issue. I am seriously considering dropping yahoo mail and moving all my yahoo log-in user accounts to gmail. Please provide a solution. A long-term, not a short-term one. Peace.

    Hi, there. For about 2 years now I have not been able to see picture thumbnails in my yahoo emails. This applies to both the PC and the android Yahoo app. They do not show whether I use wifi or 4G data. Cleaning the browser cache solves the issue for a brief period of time, but it is a nuisance to clean that cache and have to retype and save all your usernames and passwords for various websites and accounts. What the ****, guys? Gmail has never had this issue. I am seriously considering dropping yahoo mail and moving all… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please use one of the supported browser and see if the issue persists: https://help.yahoo.com/kb/SLN4556.html

15. Just make it ******* work. You force people to change passwords and NOTHING works after that.

    How about getting mail to work and stop changing passwords. Every time I change passwords nothing works!!!!!!!!!!!!!!!!!

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    We do not handle account-related information through this forum since it was designed for feedback. Please use the Contact us form on the help pages (help.yahoo.com) in order to get in touch with one of our support colleagues.

16. password

    WTF !!! - Why force users to change their password?? Especially when there is NO cause for alarm!!! Gmail is SO SO SO much more user friendly!!! Positive note, the only reason why i keep this account around is for "SPAM" ... it's my junk account... One might want to ask.. why does a customer use our email platform just for his junk email account? maybe because it ****!!!! and Yahoo does stupid * like Forced Password Changes? maybe....

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    If we’ve noticed any unusual activity on your account or if you’re using a password that’s old or not strong enough, we’ll ask you to change it. Please check this article for more info: https://help.yahoo.com/kb/sln2053.html

17. Resubmitting - how to delete a phone number in my email

    My last post was merged without my permission with an idea that I SPECIFICALLY said did not work - and the comments are locked in that thread! Useless!

    Reposting my problem:
    There is a phone number tied to my email - and it isn't even mine (nor would I have ever posted my number online). How do I change or remove this?
    There are several other people asking the same question, but most have no replies, and the one admin gives a link to 'disable my signature' in writing email - my signature has always been disabled. So that 'resolution' will NOT work. Several others have complained about the same thing.

    My last post was merged without my permission with an idea that I SPECIFICALLY said did not work - and the comments are locked in that thread! Useless!

    Reposting my problem:
    There is a phone number tied to my email - and it isn't even mine (nor would I have ever posted my number online). How do I change or remove this?
    There are several other people asking the same question, but most have no replies, and the one admin gives a link to 'disable my signature' in writing email - my signature has always been disabled. So that 'resolution'… more

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    In order to delete a recovery method, you will have to replace it with a new phone number or alternative email address. You can go to mail.yahoo.com and sign in. After that, in the top right corner click on your name and on “Account Info”. Go to “Account Security” and sign in again. After that, click on phone numbers and you will be able to add another phone number and remove the other one.

18. Photo section

    Why cannot we see the pictures in the photo section as we did before the last change

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing the browser cache and cookies. If the issue persists try using a different browser.

19. Strange message

    I received this message on my EMail today. We are closing all old versions of your EMail as of today dated Wed. August 18, 2019. **********@yahoo.com. Click to upgrade or risk being deactivated. Is this a hoax? I didn't click. Plus today is Sept. 3rd.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    The email is not legit. Please mark it as spam and do not click on the links.

20. I would like a simple email address where i can complain about the way you treat me not having to log in to some forum

    I have just had to give you an alternative email address for security purposes when you already have my phone number, this is completely unnecessary and i want to tell you so but there is no email or web form to fill in a complaint, i have to log in to some help forum that doesn't help. I SHOULDN'T HAVE TO GIVE YOU A SECOND EMAIL ADDRESS ITS TOO NOSY ON YOUR PART, KINDLY STOP THIS NOW.

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
    Responded  ·  Product Support responded

    It’s a good thing to have an alternate email address on the account should something happen to your phone. If you change your number or if you lose your phone you will still be able to sign in to your account using the alternate email address.