New Mail
936 results found
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stop autofill email from ads!
I am receiving ads from E-Trade that associate with the email address **********@verizon.net. Don't know him, he's not in my contacts, never received emails from him, yet now his email address autofills when I try to send emails to other Adams I know. NOT ACCEPTABLE!@!! If you can't do these ads right, the stop shoving them at us!!!
Here’s how to remove auto-suggested contacts: https://help.yahoo.com/kb/mail-for-desktop/sln22244.html#cont1
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Cannot download files greater than 3 MB size
I cannot download files greater than 3 MB size
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Impossible to Change password!!!
Your Change password link allows for no successful link by which one may change a password that has been forgotten. The link provided by the Yahoo Administrator does not result in a successful password change. Rather this link provides a two-step authentication of the user and not offering a password change resolution. Please send a proper link ASAP.
The email Settings or Menu is also clearly lacking in a simple password reset option and this is a fatal flaw in user experience. Please rectify this ASAP.
Then please send a proper link to remedy my chronic situation.Hi there,
Please see the following help article for information on resetting your password:
https://help.yahoo.com/kb/new-mail-for-desktop/sln27051.htmlWhile we understand the verification process is an extra step, please understand that it is a necessary one for the security of your account.
Thank you,
Mail Admin -
Premium e-mail account on Android
I paid for premium e-mail account on Android but still getting loads of SPAM & advertisement mails daily. Pls activate the premium feature or refund my money.
The Mail Pro subscription removes ads from your mailbox. If you’d like to stop receiving marketing emails from Yahoo, please go here: https://help.yahoo.com/kb/account/sln5154.html
For spam, the best you can do is to report those messages as spam. (https://help.yahoo.com/kb/SLN3402.html) Depending on the number of similar reports, our Anti-Spam filter may take some time to react and start actively blocking them from reaching you.
In the meantime, you can either create filters(https://help.yahoo.com/kb/mail-for-desktop/SLN15994.html?impressions=true) or block those email addresses.(https://help.yahoo.com/kb/mail-for-desktop/SLN16025.html?impressions=true)
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AM NOT RECEIVING EMAIL
This is DAY 3 and I have NOT RECEIVED ANY EMAILS! I have VERY important business that I need to attend to. PLEASE ADVISE!! This is TERRIBLE
Please refer to our article to fix this issue: https://help.yahoo.com/kb/SLN22021.html
Thank you!
Mail Support -
My email has been hacked. I am getting confirmations of orders that I have not placed. I have tried to contact Yahoo Mail, but I am not able
STOP the PHISHING and hacking.
To manage spam and scam emails, please review our article: https://help.yahoo.com/kb/sln3402.html
If you think someone is trying to hack your account, there are some important steps you need to take to secure your information. Please see the following help article to secure your account: https://help.yahoo.com/kb/account/sln2090.html
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Font in incoming mail
I need the font larger in incoming mail.
The font size can be adjusted while using New Mail here: https://help.yahoo.com/kb/sln28330.html
Thank you!
Mail Support -
change it back. where is my spam I can't check it to see if something got put there by accadent
put it back the way it was or I'll go back to AOL
Hi there,
The Archive, Trash and Spam folders are under “More” beneath your Sent folder in the left hand column.
Thank you!
Mail Support -
my email contains attachments. I cannot see the attachments to open them
The email contains attachments but when I open the mail, I cannot see the attachments and hence cannot view them
Attachments are usually at the very bottom of the email thread. Keep in mind that some inline images can be seen as “attachments” as well.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
not receiving text messages sent from my TMobile phone
I'm not receiving text messages sent from my TMobile phone and I see nothing in Settings which could explain it.
We would need some additional information regarding this. Can you reach out to our team via twitter at @YahooCare?
Thank you!
Mail Support -
DO NOT STOP USING EXPLORER. My work laptop uses it for it's set up. Don't want to switch between browsers.
My work laptop automatically uses explorer. I don't want to have a set of windows open in Explorer and then have another set in Mozilla or Chrome just because you want to change. I work for a global company. I can't imagine that we're the only ones like this. Don't stop using Explorer. I used Chrome on my personal computer for everything and I hate Bing. Be happy with that.
A list of our supported web browsers can be found here:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
where is the spam folder, and the trash folder? I want to see what is about to vanish.
where is the spam folder, and the trash folder? I want to see what is about to vanish.
The Archive, Trash and Spam folders are under “More” beneath your Sent folder in the left hand column.
Thank you!
Mail Support -
I need to be on pst zone, but my yahoo is set under cmt zone; 2 hours off? is that a bug in yahoo center? & yahoo really needs a live chat.
Instant help is so important, posting thing (not good)? My pc says 11:19pm but my yahoo says 1:19am CRAZY???
Hi there,
Please see the following help article on updating your timezone:
https://en-global.help.yahoo.com/kb/new-mail-for-desktop/sln28570.htmlThanks,
Mail Admin -
Incoming mail automatically goes to trash. Why?
Some of my incoming email goes straight to trash and is marked as "read". When I move it to the inbox, it goes there temporarily and then returns to trash. What is going on?
When email goes directly to the Trash folder, it’s usually due to a filter set up on the account. Take a close look at your filters section to see if this is the case:
https://help.yahoo.com/kb/SLN15994.html
Also, syncing issues between yahoo and another program that accesses it can cause emails to be moved to the Trash. Check out this post for more info:
Thank you!
Mail Support -
you changed without permision
You changed it without my permission! I said no many times because I liked the old one! you really are screwing up!
Hi there,
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
Blocked Addresses are NOT Saved
We add addresses to Blocked addresses and they do not stay there. You have to keep adding them. AND you still get email from the blocked addresses. Fix this, or get new programmers that can do their job.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Where are the e-mail Notifications?
What happened to the e-mail notifications? As of a few days ago I have to go to Mail to see if there are any new e-mails.
On the desktop, make sure you have notifications turned on in the settings. On mobile devices, check the app’s notification settings as well as the notification settings for the device itself.
https://help.yahoo.com/kb/sln26611.html
Thank you!
Mail Support -
I'm trying to sign in on a different browser. I know my user name and password, but it keeps saying to check my phone and it isn't my phone
I'm trying to sign in on a different browser. I know my user name and password, but it keeps saying to check my phone and it isn't even my phone. I'd like for it to work the way the "HELP" says it will "Access your Yahoo Mail from any computer with an internet connection by using your Yahoo ID and password to sign in to your account. Once you sign in, all your familiar settings will be there waiting for you."
If you’re having trouble signing into an account, please go to help.yahoo.com to review the available support options there.
Thank you!
Mail Support -
poor support
very poor to no support - if anything beyond vanilla this support sucks and is need of severe attention.... need to ask about how to access a deceased brothers account for probate...i get nothing....
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undo delete
Under the other or dot dot dot tab how about an undo delete. Sometimes a old message is accidentally deleted and is difficult to find in the trash. I saw no undo delete at all and saw lots of complaints about how an undo delete was getting in the way when placed over the delete button so in the "more" folder or the dot dot dot folder would be better placement.
Once an email is deleted, a pop-up box appears letting you know that it was deleted and offered an Undo option at that point. We have since moved this pop-up’s placement due to user feedback.
Thank you!
Mail Support
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