Yahoo Mail Mobile Web
Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.
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- Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
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652 results found
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Mahya
I don’t understand. I’m in tears. ALL of my emails are completely gone. Even archived ones. My old phone broke with my passwords, and was unable to get on my yahoo and hotmail. Life happens. I never received any type of warning/notification or anything. However, my Hotmail/outlook is fine although the timing was the same as yahoo. How can you do this to people?! I had photos and emails from my grandfather who has now passed. I had important documents. I had emails I absolutely loved and so many photos/memories. Other email services don’t do this to people. I have…
If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html
If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.
help.yahoo.com/kb/SLN2552.html
In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.
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Verification code from Nintendo not received
Tried hundred times and the code just won’t arrive, other mails are fine.
Hi there,
Not getting the emails you expect is frustrating, especially when you are waiting for an important email. Use the steps below to quickly identify the reason behind this and if there’s an issue with your account or the sender’s account that’s preventing the messages from arriving:
https://help.yahoo.com/kb/emails-received-yahoo-mail-sln28074.html
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Missing emails
Some of my emails from inbox, disappeared. Can you help me about that?
We are sorry to hear you are missing email. Please file a restore request:
https://help.yahoo.com/kb/new-mail/recover-lost-deleted-emails-sln2552.html?impressions=true
Thank you!
Mail Support -
Not getting reset code from facebook
I am not getting reset code from Facebook in my yahoo mail
If you’re not getting emails from a specific sender, it may be because they are sending to the wrong address or they are getting an error message when sending to you. If this is the case, you will need to have them reach out to our Postmaster department to try and get it fixed. You can also double-check your Mail settings and Spam folder to make sure everything looks good there.
Thank you!
Mail Support -
If I wanted to use an app, I would download the app. Remove the pop up for every time I check my mail asking me to use the app!
Add a click box to "don't ask again". I will finally stop using yahoo if I have to click off of a pop up every time I check my email without using an app
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Change password
Why is it so difficult to find how to change a yahoo password? I cannot find how.
If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service:
https://productcentral.yahoo.com/products/yahoo-account-pro-help/?ncid=mbr_ryhacqdis00000015
You can use our automated password recovery system at any time for no charge.
https://help.yahoo.com/kb/sln27051.html for more info.
If you’re outside of the US, all of the available help options will be on our help pages through the “Contact Us” link on the left:
Thank you!
Mail Support -
Ads
******** with the ageist advertising it's so offensive day in day out
I apologize for the negative experience you are having. Here is an article to remove or temporarily hide ads in Yahoo Mail: https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803.html
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Stop asking me to use the app every time I open my email.
If I decline to use your app, one response should be enough.
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My mail is missing
All my mail is missing
I want it backIf your mailbox is empty and it has been a long time (12 months or more) since you last accessed your mail account, it may have been deleted due to inactivity. More information can be found here:
https://help.yahoo.com/kb/sln29338.html
If you have recently lost mail within the last 7 days, you can request a mail restore. More information can be found here:
https://help.yahoo.com/kb/new-mail-for-desktop/recover-lost-deleted-emails-sln2552.html
Thank you!
Mail Support -
Delete emails
I like so many other yahoo email users are extremely irritated 😤 that i cannot delete all my emails in bulk! The old Yahoo mail you could delete one email at a time or all emails at once. I currently have over 2400 emails! Yahoo you need to correct this ASAP! 😒
You can follow the steps in this post to delete a lot of emails in Yahoo at once:
Thank you!
Mail Support -
Where is my old mails ?
Where is my old mails ?
Here’s how to restore lost of deleted emails: https://help.yahoo.com/kb/sln2552.html
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How can i change my phone number
How can I change my phone number
Here's an article on how to change your recovery options: https://help.yahoo.com/kb/add-remove-recovery-method-sln2058.html
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I’m not Receiving my instagram security code
I’m not receiving any of my instagram security code and it’s been like this for about a month now. I’m not very please with this please fix this ASAP
Hi,
Our Customer Care team would be happy to troubleshoot this issue with you. Please visit hep.yahoo.com for further assistance.
Regards,
Mail Support -
my email is not.working
please help, my email account, is doesn't work, no send, no receive...
HELP
Hi John,
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Nope not verifying my ID again Yahoo
Your sign in verification is ridiculous and should be more like Gmail. To discouraged use of the mobile site Yahoo apparently requires ID verification every... Single time you log in?? Input a six digit code every time?? Cmon Yahoo it's me!
Also every time I close out of a tab or delete an email it closes the whole site and guess what?? ID verification time!!! No wonder everyone switches to Google!
If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:
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Where are my emails and archives. Please return them back as i cant seee any emails in my account.
Please return my emails. Wtf service is this?
It’s frustrating when you can’t find the email you’re looking for in your inbox. Here are the primary reasons why your email might be hard to find and suggestions on how to handle each: https://help.yahoo.com/kb/find-missing-emails-yahoo-mail-sln4538.html
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Stop sending emails I have not marked as spam to my spam folder
My work emails suddenly started going to my spam folder. I did not click then as spam. I have repeatedly marked them as not spam and they continue to go there.
Hi Anne,
A member of our customer service team would be happy to help you resolve this, please visit help.yahoo.com or forums.yahoo.net for further assistance.
Regards,
Mail Support -
Pls help retrieve my mail account
I have been using yahoo mail for a long time now until recently when I forgot my password for my email account iminiv@yahoo.co.in and for it's backup account. I created this new id so that my old account can be retrieved. My active account is mini.iyer28@gmail.com and mini.iyer28@yahoo.com pls help in resetting my account password.
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Spam messages
Many messages coming as spam repeatedly. Although marked as spam they come in my Inbox again & again. What can I do?This is ridiculous.
Keep in mind the following points:
- Yahoo’s Spam filters take precedence over any filters or blocked addresses set up on the account. This means that when an email is deemed as Spam, it will go straight there.
- When you mark an email as Spam (or not Spam), Yahoo will deliver emails from that email address based on what you clicked. Marking mail as Spam or Not Spam is a strong signal to our system when determining whether other emails should be sent to Spam or not. It’s best to mark emails from the web version of Yahoo or using the Yahoo Mail app to make sure the system gets the request.
- If you reply to a message, the sender’s address will be placed in the Address Book, making it more likely that their emails will be delivered to the Inbox in the future.
- For legitimate emails…
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No facebook emails
Why am I not getting my 6 digit code email from facebook? I see it's a common problem and I really need to get this done already
Hi,
Our Customer Care team would be happy to troubleshoot this issue with you. Please visit hep.yahoo.com for further assistance.
Regards,
Mail Support
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