Issue 1: Account Login Loop & Progress Reset
Account Impact: As of Thursday, June 4, I was at Level 80+ in the casino games section.
The Problem: Since Friday, June 5, the platform no longer recognizes my sign-in credentials or my earned level history.
Troubleshooting Attempted: I have already cleared my browser history, deleted cookies and site data, and verified that my Google Chrome browser is fully updated. Despite this, my progress remains inaccessible. I need assistance recovering my account data.
Issue 2: Game Payout Discrepancy in Deuces Wild
The Problem: I have noticed an intermittent payout error while playing Deuces Wild.
Specific Example: When my bet per hand is configured to 3 and I successfully draw a "Three of a Kind," the game frequently awards a payout of only 2 instead of the required payout of 3.
Evidence: I have attached a screenshot of a specific hand highlighting this mathematical error for your engineering team to review.
Please forward this ticket to the appropriate account recovery and game engineering specialists. I look forward to your guidance on resolving these bugs.