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294 results found

  1. i am unable to open mail. getting message "We were unable to load this message. Please try again later"

    i am unable to open mail. getting message "We were unable to load this message. Please try again later"

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    36 comments  ·  Errors  ·  Admin →
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    Hi. This issue was since resolved. Please make sure to follow our social media pages to be informed when it's a known issue. On Twitter you can follow our @YahooCare page and on Facebook our Yahoo Customer Care page. You can also contact us at help.yahoo.com 


    Thank you and we appreciate you understanding! 

  2. cant see images on mail in inbox This is occuring on Verizon, my android phone, and on my Kindle, and my desktop

    Cant see images in mail. on phone, kindle or desktop. It is a problem in firefox, chrome and microsoft edge

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    24 comments  ·  Errors  ·  Admin →
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  3. Can't access emails from the last 30 days

    All of a sudden, I can't access any recent mail in my inbox or other folders. New mail do arrive, but I can't read them. This is for all emails received today and in August. I can access older emails (from July etc) with no problem, but for all emails received in the last month, I receive "We were unable to load this message." I've tried in different browsers, the old beta version and Mail on my Mac. Same probmen

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    3 comments  ·  Errors  ·  Admin →
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    Please try to sign out of your account from all platforms, then sign back in. If the issue persists, contact our Customer Care team at help.yahoo.com and send as many details as you have.

  4. The spam filter is not working. Most of my good messages are being sent into junk mail

    The spam filter is not working. Most of my good messages are being sent into junk mail instead of my inbox

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    6 comments  ·  Errors  ·  Admin →
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  5. How to return money that were taken from my card for MailPro by mistake?

    3.12 euro was taken from my card by Yahoo for MailPro Monthly IE 35318663100. I do not use Yahoo service and did not suscribe for it. This is a mistake. Please return money on my card and change the settings.

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    2 comments  ·  Errors  ·  Admin →
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  6. getting signed out, when refreshing page and endless captchas!!

    I am constantly getting signed out of my account!
    I refresh the page to get a new email I'm expecting, then I have to tap on endless captchas - some of which I can't even SEE!!
    And what's with locking people out?
    I have a family member that hasn't been able to sign into her account for DAYS!!
    When either of us try to ask for help or support, we are directed to yahooPLUS!!
    Time to find another email provider!

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    1 comment  ·  Errors  ·  Admin →
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  7. Something wrong is happening to my emails to my account. Emails from my friends are being send back to them as spam and I don.t receive them

    Yahoo mail is wrongfully sending back emails meant for me from my firend as spam without even posting them in my spam folder. So, I don't even get to see them, as a result I do not get read emails meant for me as they are being send back without my knowledge. This is not good.

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    1 comment  ·  Errors  ·  Admin →
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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

  8. Cannot receive email from hotmail on the computer

    I cannot receive an email from my hotmail.com on the computer. I sent a hotmail email to ymail email from the computer, the hotmail email only showed up in the Yahoo app on the Samsung phone. I did not block it in Yahoo mail settings nor did I get any delivery error in my Microsoft email account. The hotmail email does not show up on the computer. I have tried many times to delete the contact and add a new contact and it is still not working. It is a problem with your software. Please fix the bugs. Thanks.

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    1 comment  ·  Errors  ·  Admin →
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  9. Sorry, we were unable to deliver your message to the following address. <no-reply@cc.yahoo-inc.com>: 550: 5.1.1 User Unknown ---------- Fo

    Sorry, we were unable to deliver your message to the following address.

    no-reply@cc.yahoo-inc.com:
    550: 5.1.1 User Unknown

    ---------- Forwarded message ----------
    답변 메일 주셔서 감사^^
    한 달 전쯤(?)과는 달리 노령(77세)의 한국인으로서 로그인의 제한(시간제한, 로봇트, 한 시간 기다려 열린 화면도 메일을 볼 수 없다는 팝업 등)이 있어서 제한시간을 지난 로그인을 하면 그 때 뿐 또 다시 상기 에러가 나옵니다.
    정말 오래동안 사용한 사람으로 너무 고충, 불쾌합니다.

    마치 업그레이드로 유도하는 상술인지는 모르지만 이 불편을 귀사에서 해결하여 주세요.
    건강하세요!!!

    • 저는 청력이 약한 국가유공상이군경으로 통화는 불가, 용건은 email이나 문자로 부탁드립니다^^

    "너는 범사에 그를 인정하라 그리하면 네 길을 지도하시리라(잠 3:6)"

    2022년 11월 5일 토요일…

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    0 comments  ·  Errors  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @YahooCare or on Facebook at Yahoo Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: help.yahoo.com


    Looking forward to your reply! 


    Thank you, 

    Yahoo team


  10. To use humans, not ********, dumb idiot bots.

    My notepad don't works, the idiot bot can't understand.

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    1 comment  ·  Errors  ·  Admin →
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  11. Language issue

    I am trying to log on using the Yahoo app on my phone and it shows me the terms and conditions in Italian rather than English. Evidently when I was in Italy it recognized that I was there and gave the Terms and Conditions in Italian, but now that I am back, it won't recognize that I am in the U.S. and give the terms and Conditions in English. I also receive my customer care emails from Yahoo in Italian, everything else is in English. After a lot of time on the phone with customer service, they tell me that…

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    2 comments  ·  Errors  ·  Admin →
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  12. problems signing in it is says wait 1 hour

    every morning i have tou wait 1 hour to get in my professional account.it says problems etc.just dont make yahoo accounts.only problems

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    0 comments  ·  Errors  ·  Admin →
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    Yahoo may at times enforce a login wait to help ensure account security and privacy. There's no way for us to bypass this in the contact center, so we recommend waiting the prescribed amount of time. It's usually fairly short and you can then try logging in again. We apologize for the inconvenience and appreciate your understanding.

  13. We're glad you're here

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  14. We're glad you're here

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  15. I'm unable to forward some important emails to my family members.

    There was some important update from my insurance company and I was unable to forward the same to my family members. There is this warning symbol in pink triangle mark popping up "An error occurred while sending the message". Even two days back, an email reply to already conversed recipient in the past didn't go through and pop up message like "it looks like spam". Pls avoid such pop ups.

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    0 comments  ·  Errors  ·  Admin →
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    To protect all users, we temporarily block email sending on accounts that are flagged with spam-like or suspicious sending habits. If you're seeing "suspicious activity detected" or "account temporarily blocked from sending messages", you'll still have access to your mail and receive messages while you wait for the hold to expire.

  16. ymail

    I got hacked on Instagram and the only way to recover my account is from my ymail account. But it was deleted due to being inactive, & I cannot sign up new ymail account also. Why creating ymail at first if you're going to neglect the old users about it? Please help me to at least sign up a new ymail account

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  17. Some e-mails are being downloaded to my Windows 10 Laptop mail client in a 'raw' HTML format. They're okay on the website or the Mobile App.

    Some e-mails are being downloaded to my Windows 10 Laptop mail client in a 'raw' HTML format. They're okay on the website or the Mobile App

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  18. Once "keep me logged in" on MAIL ACCOUNT is selected, then provide A WAY TO STOP IT!!!

    Once "keep me logged in" on MAIL ACCOUNT is selected, then provide A WAY TO STOP IT!!!

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  19. why can't i receive the confirmation code from facebook.

    why can't i receive the confirmation code from facebook.

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    If you’re trying to regain access to a social media account using your Yahoo account, but aren’t receiving the recovery email, you may be using a recycled Yahoo email address. Your old Yahoo account may have been closed due to inactivity, and later that same username became available again for you or any new user to claim as their own. To prevent identity theft, Yahoo may not allow recovery emails to be sent to recycled email addresses. In this situation, you can only reach out to the third-party company for more help.

  20. firefox shuts down

    Recently my yahoo mail tab in Firefox has started shutting down automatically when I'm in working in mail.... wether I'm arrowing up/down, moving emails to folders, or downloading attachments.

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    We have some suggestions that might help. Start with the first step, then see if your problem is resolved before moving on to the next.

    1. Clear your browser's cache.
    2. Update your browser.
    3. Restart your computer.
    4. Make sure that JavaScript is enabled.
    5. Disable browser enhancements.
    6. Temporarily disable antivirus, antispyware, and firewall products.
    7. See if the Yahoo service works from another computer or mobile device.
    8. Reset your browser to default settings.
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