Lack of Support
I recently went through the process of adding Secure Keys. Upon completion I was no longer able to send email. The support Rep insisted I purchase a support package in order for them to help me to the tune of $19/mo. My husband and I had to diagnose and fix the issue ourselves. I'm disgusted that Yahoo has come down to the level of holding people ******* trying to get them to purchase your products in exchange for product help. If you don't want to support and retain your customers, there are a dozen others that will.
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Sonja Lough
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Hello there. Could you contact us on Twitter at @YahooCare, in a direct message to tell us the number you called? It does not sound like you called our phone support team.
Thank you!