Incoming emails duplicating in outbox
My inbox has suddenly been duplicated in the outbox with all new emails going into both. If I try to delete one from the outbox it is also deleted from the inbox where it should stay.
I had a few emails that should be in the outbox awaiting sending but they are now lost among hundreds of emails that should not be in the outbox at all. How do I fix the outbox without deleting all emails from the inbox.
Hello there,
We’d like to look more into this, would you be so kind to send us a DM on Twitter at @YahooCare, containing your Yahoo ID and a screenshot of your experience? If you’d prefer Facebook, please send us a private message on our Yahoo Customer Care page.
Thank you!
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todd commented
i have a similar problem that has been going on for a week and a half now. in my case all my Inbox emails are being replicated in my Outbox on the mobile application. i followed Yahoo tech support instructions and have cleared the cache via the Settings Menu. that removes the Outbox emails that shouldn't be there, but they reappear. i tried doing this and then uninstalling on the phone, then changing my Password on the desktop then reinstalling, but the problem reoccurs. Verizon Tech Coach couldn't figure it out, so they got Yahoo Pro support on the phone over the weekend and i was told that Yahoo was having some issues that he couldn't talk about and he wasn't able to access my account and to please call back on Monday. I did so on Tuesday and the woman who answered was unable to provide any help, or ticket number, and ultimately disconnected from me. Has Yahoo experienced or is it experiencing another major data breach? can anyone help me resolve this security issue that makes me think my account has been hacked?