account deactivation
Feedback from an extremely unsatisfied customer - you should rethink your policy about deactivating the account when it has been 12 months or more especially without reaching out to that person through their additional email should they have one. If the policy must be kept because your company is running low on storage on the backend and does not want to pay for more then please allow the emails to be recoverable. I have pictures of my father who just passed away in the emails that were deleted plus many memories that you cannot get back. 12 months is not enough time at least Gmail gives 24 months or more.
Now I called and I cannot even get someone to tell me when they deleted all of the emails so that I can give the judge an exact date as I am currently in a legal battle about my father's property with the state and cannot show proof because Yahoo deleted all of my emails. I am beyond angry and saddened that not only the memories are gone but the customer service had no heart and kept reciting policy and would not transfer me to a supervisor.
For your customers and company, please do better and hire better customer service representatives.
Alexis Alexander
shared this idea
We're really sorry to hear about your loss, you have our sincere condolences. Unfortunately, if a user doesn't log in to their account for 12 months (i.e., if an account is unused or dormant for 12 months), it is deactivated. Once this happens, emails that were in the inbox at the time of deactivation can no longer be recovered. We apologize for the inconvenience.