WANTED: All Emails & all Category Folders & all Contacts: All Recovery & Restore
September 2, 2024
Posted at 9:10 p.m. (EST)
PLEASE DO NOT REMOVE or DELETE - Not a Duplicate
{This post is not intended to put "shame nor blame" on anyone nor throw someone/anyone under-the-bus, on-the-side-of-a-bus, in-front-of-a-bus or on-top-of-bus. It is not to, will not, can not, could not, would not or should not harm. }
This post is a follow-up to a previous Contact Support Ticket Case - call to 1-800-760-1284.
Re: Multiple Requests for Download of All Email Account information
The Email Account Download request was initiated and submitted from the Yahoo email Dashboard by clicking My Account, viewing my "Personal Info", then a click on the Top Navigation under "Privacy controls" scrolling down to "Manage your information" selecting the "Download and view your Yahoo data". This was done on June 30, 2024; July 4, 2024 and July 12, 2024. I'd received the confirmation emails that the Data was available for download.
I had received by email on July 12, 2024 that the Download Data Request was cancelled, not by me after I'd just been reviewing my Yahoo email account the day before July 11, 2024. Upon logging back into my Yahoo email, I noticed there were no categorized folders I had created over the last two decades in the left navigation bar. All Folders gone, all of the emails {sent/received} that were within the folders, all gone and over half of my email contacts gone. I've been opening/accessing my email account with Google Chrome web browser with the Basic user layout/interface feature; no beta or enhanced user layout feature.
Unfortunately, Yahoo did not give any email account holder any options (length of time to take any action {to delete account, disable features, save/download data\emails or move\transfer, with email to a recovery email on the account to save, download or delete email account).
I've got screenshots of this activity, but the forum doesn't allow anyone to upload or attach to their post so that the Techs and Digital content teams can view to review.
All I know is that on July 11, 2024, I was able to visually see all my contacts, emails and over 20 customized/personalized folders with emails in them.
The most important technological/digital practices, succession, backup urgency is to ensure and make sure to have the Yahoo Servers do a Backup multiple times during the day and at the end of each business day during this any type of Re-launch of a new website user interface (UI) for the new end-user experience (UX) to be able to conduct an Email Account Recovery beyond 7 days and 6 months. This will give the email account users enough time to be 1) notified, allowing call-to-action. 2) request a complete/full download of their email account information beyond the limited data files (.json or .txt) and ALL of their individual from 1 to 10,000 Emails (Received & sent) and ALL of their saved email account Contacts information.
Ms. A__, a Yahoo Help CSR could not do anything to assist from her end to fix a "possible glitch" [no Server backup copy or recovery of mine or other email account]. The email information has to be sitting/stored on (DAM) Data Asset Management software (old or new), Micro-chipped conductor Hardware drive or on many of the Yahoo Email Servers in multiple locations (7 continents). There has to be some data Backup of those Servers, DAMs or microchips for past, at least 10+ years or more before the Restructure/Re-Launch of the Yahoo Email project began.
I've opened another case ticket #3157----, directed by Ms. A__, through the appropriate] Yahoo web page to submit a new Email Recovery case. At this time you may need to physically go and dig into a physical information technology vault at HQ in Burbank, CA to get the saved data.
Keep in mind, that when I made a call to the Yahoo Customer Help line, it automatically alerted me as well as others who call, "This call may be recorded for quality assurance or training purposes", thereby allowing the call to legally be recorded. Take a listen to the conversation as there was communication with complete transparency so that there would not be any misunderstanding or what said misconstrued or misinformation exchanged.
This post is not intended to put "shame nor blame" on anyone nor throw someone/anyone under-the-bus, on-the-side-of-a-bus, in-front-of-a-bus or on-top-of-bus. It is not to, will not, can not, could not, would not or should not harm.
It is a when things go awry, technical programming development and (CWE) maintainability hard to believe "unfortunate" lesson.
Going forward all companies need to make sure there is a Backup of the Backup of the Backup with cyber security coverage of any/all business, customer/end-user, and intellectual/copyright property information. Plans should be to make sure nothing or something is completely lost. We have unpredictable environmental and national factors that could go beyond our control. There is always some type of technical hardware and software component failures. Then there is the every second, minute, hour, day, weeks, months, and years of Identity-theft Breaches because of compromised\breached computer systems.
When there is a product or service glitch or breach in one company it will have a negative domino effect directly or indirectly upon the other connected parties/businesses.
Businesses need to be prepared. Don't put all of your trust of information storage on fail-proof microchip conductors, hardware/software components including servers, CPUs, internal\external attached/unattached data drives (USBs included). Too much on anything will cause a rapid breakdown and unreliability safety issues.
It is with great hope one or many of the left in good graces retired Senior Yahoo Technology Executives or outstanding performing past/current Sr. Techs will walk you through a fail-proof research, revise and recovery plan/strategy/tactic.
Inform me what you find and discover from an old/previous email account system that can be uploaded/reloaded on a separate server partition. And what was done and was recovered.
It is expected that it could take some physical time to investigate, reload a pre-July 4, 2024 all saved "Basic" and "Premium" email accounts Data Property Backup that was done on a/any Yahoo server and Database Asset Management System, even further back as far as 10-12 years, so that others and my email restoration for case is resolved. The complete restoration of information could involve any Yahoo email accounts that were closed and/or breached. Once the Data backup is reloaded onto the servers in separate partitions, it can be parsed to separate those "Non-active or Invalid" accounts from the "Active" Basic and Premium email accounts.
Of course, bring in the Internal Corporation communications team, to send out "official" email notices to both the active and associated email addresses informing the Yahoo Account holders.
This is my suggested\recommended and constructed communication letter, as follows:
Attention: Yahoo.com email user(s)_____,
We were so excited to give you a new experience. We have heard your voice
through our online Forum. We appreciate your honest and heeded feedback.
We are hearing (words) and listening (taking notes).
Thank you for choosing to use our Yahoo.com Email services.
Your voice from good and bad experiences with any of our service
will help us to bring and provide a better quality, inclusive, and fully operated properly and secure functional communication space.
Upon our unfortunate and untimely discovery, during the Yahoo email
NEW user features layout upgrade our systems were not properly prepared to take
on the all-encompassing technical aspects without some unintentional oversight
in several important areas of software development and technical maintainability.
We ask that you be patient with us and support teams as we
attempt to recover any part of your email account information from our repository data management systems prior to the new Yahoo user layout launch.
It is with some assurance of our software, databases, and technical teams
to be able to provide positive updates to those that were unfavorably impacted.
There is no need to contact our Technical Support teams during this time. If
you need to open a Case Ticket regarding your email account, please do so.
Any and all cases will be logged/recorded allowing us to be able investigate, mitigate and remediate the issues appropriately.
Although the suggestions for new features have been posted in this forum, those
will be reviewed after recovery and recourse is finalized.
Again, thank you to our 25 Billion users of "Yet Another Hierarchical Officious Oracle".
(v/r) Very Respectfully,
M.K.W., M.B.A. (She/Her)
Digital Communications Technologist 2Decades
{Invaluable/Available to work with\for a Long-standing Enterprise}
P.S. - From Ven. Fulton Sheen (Hallow App)
"Patience is power. Patience is not an absence of action; rather it is "timing."
It waits on the right time to act, for the right principles and in the right way."
M.K.W. M.B.A.
shared this idea
Hello there. We are sorry to hear about the issue. In order to see more about it, please go ahead an contact us, with the screenshots too on Facebook (Yahoo Customer Care) or X.com (@YahooCare).
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M.K.W. M.B.A.
commented
Thank you Yahoo for allowing me to communicate in a friendly & professional voice for many who are unfavorably trying to deal with a loss of information of any kind.