I'm writing in here after being on the phone with Customer Support and the only two solutions offered to me, the user, is going through my inbox and deleting unwanted emails manually until below the 15 GB storage limit, or joining the monthly subscription for more storage.

As a customer 7 months away from using his Yahoo Mail continuously for 30 years, it's insulting to be expected to find a way to delete over 6 GB of emails, with over 200000 emails in my Inbox, with a couple of months notice, when the interface doesn't even let me filter for attachment size.
Worse, when I filter for emails with attachments, most of them don't have any attachments in them, highlighting how the backend is broken and not responding to the requests we're making on the frontend.

I kept waiting for a solution to come from Yahoo. Surely they wouldn't make us comply with a unilateral made-up limit of only 15 GB after giving me unlimited storage for decades, while the backend is broken?!

Sadly, I'm reporting that these are technical errors that the Customer Support isn't able to do anything about, but Yahoo needs to address. It's not acceptable to not give users the ability to filter for attachments and actually only get a list of emails with attachments.

It's also not acceptable that users don't see how large these emails are without going inside them, and checking the attachment size at the bottom of the email itself.

In addition, it's not acceptable to not being able to confirm which email is larger, one with a lot of text, or one with a tiny attachment, in the current user interface that I'm using.

The vast majority of emails across 30 years are basic. I have 238,511 emails in my Inbox. My used storage, is, according to Yahoo Mail, 21.1 GB. That means that 21.1 GB = 22124954 KB used; divided by 238511 means that each email is an average of 92.76 Kilobytes in size!!! It will take me a lifetime to go through them one by one, or 25 by 25 (Yahoo's unilateral size of listings offered), and delete enough to be below 15 GB of used storage!!!

I should never have been assigned only 15 GB of storage for an account like mine. I should never have been put in a position to clear my inbox with just two months notice, when the sorting is full of errors, and I can't search for the largest emails in a sea of 238511 emails.

I'm also unable to exclude certain conditions on the email searches, further highlighting the (poor) state of the backend of the Yahoo Mail database.

This is grossly unfair, to target me with an outrageously unrealistic amount of storage to a customer of 30 years after decades of a Yahoo policy with unlimited storage. And then full of technical errors and limitations on top, in case this customer tries to do something about it. The result is chaotic, again due to Yahoo policy.

Please find me a fair solution, Yahoo. I appeal to the COO Matt Sanchez, and whoever he designates as my champion, for help.

Thank you.