Update and correct storage meter
Subject: Urgent: Storage Display Error PreventingEmail(amazigrace@yahoo.com.sg) functionality
Dear Yahoo Support Team,
I am writing to report a serious system error with my Yahoo Mail storage display that is preventing me from sending and receiving emails.
The Issue:
· My total storage is 15 GB
· I have permanently deleted 6.8 GB of emails (Trash and Spam folders are empty)
· However, my "Manage Storage" page still shows "0% available" and states I need to "free up 8.2 GB"
Your own system displays contradictory information:
· "Yahoo Mail 15 GB"
· "0% available"
· "You need to free up 8.2 GB"
This is mathematically incorrect. If I have deleted 6.8 GB from 15 GB, my available space should be 6.8 GB (45.3%), not 0%.
Impact:
Because of this display error, my email service has been interrupted, and I am unable to send or receive important messages.
Request:
Please urgently correct my storage record to reflect the actual available space of 6.8 GB / 15 GB (45.3%) and restore my ability to send and receive emails immediately.
I trust you will resolve this matter promptly.
Regards,
David
9186673
amazigrace@yahoo.com.sg