New Mail



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  1. emails gone

    I admit I have not logged into this email account for a while, maybe about six months or so, but I come back and see that all my emails are gone? That is kinda one of the most basic things an email service is supposed to do isn't it? Hold onto emails? And if you guys were going to dump all my emails it seems like I should of gotten some notice or some warning... or some chance to save those emails.

    I hope yahoo will be able to resolve this matter.

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    272 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →

    If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.yahoo.com/kb/SLN2018.html

    If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

    help.yahoo.com/kb/SLN2552.html

    In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via http://yahoo.com or the Yahoo Mail app to avoid this issue.

  2. Don't automatically delete old messages

    don't automatically delete conversations older than 18 months
    I desperately need to view messages from 2019, plus there are priceless pictures from several years ago that are just GONE!!!

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →

    Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly.

    If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.

  3. How do I retrieve my old email. I have some very important emails in the year 2015 September to December.

    How do I retrieve my old emails. I have some very important emails in the year 2015 September to December.

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  4. MISSING EMAILS!!!!!!!!!!

    I am missing a very specific email I am trying to locate. The new format only says I received an email in July 2018. WHERE IS IT THE EMAIL?!?!?! I NEED IT!!

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    95 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Don't roll all the messages into one

    This new Yahoo mail STINKS. It's just like GMail, which I won't use for the same problem. I hate how email threads are truncated and I can't get back into them. I use Yahoo to plan weddings and I need to be able to see ALL the prior emails from my clients. I also hate that the emails are no longer sorted by date. Whose idea was this and who thought it was a good idea? On top of that, I can't even vote for all the other people who feel the same way. Yahoo, you BLEW it! Thank God…

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. You can also try another browser to see if the same issue occurs. If you still encounter issues please reach out to us on Twitter (@YahooCare) or on Facebook (Yahoo Customer Care) and send us the error message in a DM.

  7. email gone

    so i had a email account with yahoo for gaming had it for over 10 years close to 15 i took a break came back bout 8 months later now and the email is gone?How can u just delete my yahoo account?

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    7 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →

    We’ll send a verification code via text message/email when you create a Yahoo account or make security changes to an existing account. You’ll need to enter the verification code when prompted to confirm your account or changes.

    If you received a verification code via text/email but didn’t create an account or make security changes, then someone else mistyped their number and accidentally used yours. Don’t worry, they won’t be able to move forward with your mobile number because they don’t have possession of your phone to get the verification code.

  9. tabs

    Why do tabs now close if I move away from that email..? I left it open for a reason - sometimes I need to refer to another site, for example - and when I come back, the email I need is closed. It's frustrating & wasn't an issue in previous versions.

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Click on settings then scroll a bit down and toggle the option next to “Message tabs” On

  10. yahoo mail contents deleted

    Dear Team,

    My entire yahoo mail is been deleted. I did get the alert whilst signing in that unauthorised access attempted. Also my brother received unwanted email from this email address.

    Please advise how can I access to the yahoo mail with my contents of yahoo mail.

    Kind regards,

    ****** John

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    You can find and remove unusual activity on your account by following the steps here: https://help.yahoo.com/kb/find-remove-unusual-activity-yahoo-account-sln2073.html

    Here’s an article regarding finding missing emails: https://help.yahoo.com/kb/mail-for-desktop/sln4538.html

    Please be advised that our restore process is completely automated, and we can only restore messages lost or deleted within the last 7 days. Any messages that can be restored will reappear in your mailbox or trash folder within 8 hours. If you’re not seeing all the messages you expect after 8 hours, it’s because they were no longer recoverable.

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  13. yahoo.com vs yahoo.com.ph

    Hi, how can I see messages from iCloud. I registered my account yahoo.com in icloud and eventually it was migrated to yahoo.com.ph. I cannot receive the reset password email from iCloud because the one registered is ******************.**@yahoo.com and not *.*******************@yahoo.com.ph. Please help. I cannot use my iPhone for months now. thanks for the assistance

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Most Yahoo accounts end in “@yahoo.com”. The domain extension is the “.com” part. Some older accounts have a different extension depending on the location and language where they were created. You can no longer create accounts with Yahoo domains other than “@yahoo.com”.

    If you have a Yahoo ID with a different local domain, like “@yahoo.co.uk” or “@yahoo.fr”, make sure you include the correct domain extension–the “.co.uk” or “.fr” part–when giving out your email address. If an email is sent to the wrong domain, it won’t be delivered.

  14. Please make sure the "block senders" actually works. I have blocked (and deleted) many spam emails and I continue to receive them.

    Please make sure the block senders works and blocks and deletes the emails it is supposed to. Mine has not worked and I continue to receive spam from many senders.

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    18 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    When blocking an address, make sure that it is 100% the same as the sender when adding it in the Settings. Keep in mind that messages already being filtered to Spam can’t be blocked, as our Spam filters take precedence over any filters or settings on the account. If you mark an email as Spam and it keeps coming in, verify that the sending address isn’t different. If it’s the same, let us know via the Help pages or our forums:

    https://forums.yahoo.com

    Thank you!
    Mail Support

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  16. *** Yahoo?

    So, I complain that you are censoring my posts yesterday and today i get a call from Haji somewhere in Bumfoo, India saying he's from YAHOO and wants to access my computer because my e-mail address is now associated with illegal **** sites. Way to go YAHOO! You really do know how to solve a problem.

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there. It does not sound like you were contacted by an official Yahoo representative. Here’s an article to help you identify legitimate Yahoo websites, requests, and communications: help.yahoo.com/kb/SLN2070.html

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please check the documents view on the left side of the email screen to see if the attachment is there.

  18. FIRE your CLUELESS PROGRAMMERS !

    WHY would I want to send a REPLY to MYSELF ?
    WHY ?

    When I keep trying to compose a reply, it keeps assigning ME as the addressee !!!
    Who ever wrote the code that does this needs his/her A**E KICKED !

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mail keeps scrolling!!

    to where I cannot reply to some emails. I scroll down and then go to type or send a email and it pops up to the top

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    1 comment  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
  20. the death of disposable email address

    fix the edit feature for disposable address. You have killed the disposable email system and you continue to misrepresent that fact. I created the address without the au at the end and sent it to one of my disposable address .... surprise I didn't get it.. So I tried editing an old address and despite and edit link - it doesn't work0

    Really what was a great function has gone for no reason [guess you wanted to stop people using disposable address] Which leaves me wondering if yahoo with its ever increasing faults and and constant disregard for users is…

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    0 comments  ·  Conversations/Threads  ·  Flag idea as inappropriate…  ·  Admin →
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