New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

Here are some guidelines for using this forum:

  1. Please search and vote before posting! If your idea (or an idea very similar to yours) has already been posted, please vote for it. Duplicated ideas may be moved.
  2. This forum is for feedback and ideas only. Unfortunately, we cannot provide support here. For support, please visit our help site.
  3. Please do not post personal information (such as email addresses, phone numbers or names) on the forum.

The Yahoo product feedback forum requires a valid Yahoo ID and password. If you do not have a Yahoo ID or the password to your Yahoo ID, please sign-up for a new account.

If you have a valid Yahoo ID and password, follow these steps if you would like to remove your posts, comments, votes, and/or profile from the Yahoo product feedback forum.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion

    when I remove a folder from my email library on PC, it does not replicate on the yahoo app on mobile and phone freezes in confusion.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We would like to suggest a couple of troubleshooting steps that should resolve this issue:

    1. Clear the app’s cache

    2. Remove and re-add your account to the app

    3. Restart your mobile device

    4. Lastly, switch the internet connection from WiFi to mobile data.

  2. deleting mail from spam folder

    I got two messages that went to my Spam folder, but they are directly related to my business, and should NEVER end up in Spam. Yet when I click the "Not Spam" button, I get a message that says they can't be moved to my Inbox. I have made multiple attempts with the same message, yet keep getting the same message back.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

  3. woodrow1938@yahoo.com

    All of my folders are empty, are they recoverable ? I have no idea what happened, lost some very important info ! ! !

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

    Filters need a mailbox selection so it only works on the correct mailbox. I have 3 and it only works for 1 of them.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. sync all folders in email so we can access all emails

    on my mobile app I've created other folders to sort my mail but if i use a browser on my laptop i can't access them at all

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi there. Please make sure the folders you created on non-Yahoo email apps are also saved on the server, not locally in the app. I would recommend reviewing the app's settings or contact the app's support. 

  6. How do I confine search to current folder?

    Is there a way to search only within the current folder, for example search INBOX only for mail from:(keyword)?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. cartella views

    Salve, non trovo la cartella views con gli allegati (doc,foto). Come faccio ad attivarla? Grazie

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how c

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. All the folders are empty!

    I just logged in my very old yahoo mail account only to find all my emails gone, every box is empty, how do we restore the old emails? how can we restore the data now.. its pathetic.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. WHY ARE YOU EMPTYING MY DELETED ITEMS AFTER ONLY 10 DAYS

    It's 9th September. I tried to go back into my deleted items and re-look at an email from 28th August and it's GONE. WTF. When did you suddenly start doing this. Please restore my deleted items until I decide to delete them or at least don't rip out deleteds from the last day of the month on the first of the next month. This is ****. I just re-read an email in my Microsoft LIVE email account from 11th Jan 2021. Are these stupid decisions made by little kids?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  11. Does anybody know how to arrange that when a recipient has read your email, some "tick" or other sign appears in your "sent" message?

    Does anybody know how to arrange that when a recipient has read your email, some "tick" or other sign appears in your "sent" message?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. retrieve old emails from trash

    why would you automatically delete emails that are sent to the trash? I am in search of an important email from march and I cannot see any emails in my trash past July 1. How can I retrieve an old email that I put in the trash, but that I did not delete from the trash?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    - Trash deletion frequency – Trash is deleted after 7 days.

    -Spam deletion frequency – Spam is deleted after 30 days.

  13. i lost one of my folders

    yahoo help keeps giving me my lost emails. who can help?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Received yahoo! emails being placed in sent folder but I didn't send them?

    Received yahoo! emails being additionally placed in sent folder but I obviously didn't send them 'cause they've only been only received...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. QUIT DELETING MY TRASH!!!! I will do it MYSELF - I often refer back to deleted items

    QUIT DELETING MY TRASH!!!! I will do it MYSELF - I often refer back to deleted items

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  16. Please restore my emails

    All the emails in my sent folder have disappeared overnight. Please restore them as the history they contain goes back more than 20 years. I have not deleted anything from my sent items. I have tried to report this issue by submitting a request, but there is no way to explain the specifics. Please help, my emails are important to me. Thank you.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Emails deleted

    Everything is gone... all gone... all the love letters from my to-be-husband... emails from my now-deceased mother... a decade or more of my life... deleted.

    And no warning, no restore options... just purged. Why do this with no notice?

    I stayed loyal through all these years, even when everyone said Gmail was infinitely better. I hated the inbox makeover, but still stuck with Yahoo.

    Now this? It's the last straw.

    Google may be an evil monopoly, but Yahoo deserves to go out of business for this.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. What happened to spam? None in days. Some good mail goes there too.

    Why is there no spam email? None in over a week. How can I be sure no good emails are going there when it doesn't come anymore?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    If you find emails in your Spam folder that don’t belong there, you’ll need to mark the messages as "not spam’. Here’s how: https://help.yahoo.com/kb/manage-spam-mailing-lists-yahoo-mail-sln28056.html

    Also, sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized: https://help.yahoo.com/kb/filters-organize-yahoo-mail-sln28071.html

  19. search emails

    How do I search for emails within a specific folder? I could do it within the old Yahoo! inbox.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    30 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. keeps deleting emails that I haven't read

    When going through my emails I always mark as read before deleting them. Have noticed more and more emails being sent to trash that I haven't read, but have seen in my inbox. No idea how they are getting there. Really frustrating as I have to go through my inbox and trash folders just to make sure I've not missed anything. Will have to move to Outlook. They don't seem to change format ever 2 minutes and I don't have this issue there

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    28 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Responded  ·  Product Support responded

    Please check the filters on the account to make sure there isn’t one set up that might make your emails go to the trash folder: https://help.yahoo.com/kb/SLN15994.html

    In case you do not have any incoming mail filters set-up on your Yahoo account, please check the incoming mail filters, and junk mail filter, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird, mobile email application).

← Previous 1 3 4 5
  • Don't see your idea?

Feedback and Knowledge Base