New Mail



Welcome to our Yahoo Mail feedback forum! This is a place for you to help shape the new Yahoo Mail experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. Old mail

    I have just logged into my Yahoo account for the first time in a long time. All my old emails are gone. I want them back!

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    32 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you did not sign into your account within 12 months the account is deactivated. Unfortunately, you will not be able to reactivate it or re-create the same email address. You can always sign up for a new Yahoo account.

  2. search emails

    How do I search for emails within a specific folder? I could do it within the old Yahoo! inbox.

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    18 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  3. keeps deleting emails that I haven't read

    When going through my emails I always mark as read before deleting them. Have noticed more and more emails being sent to trash that I haven't read, but have seen in my inbox. No idea how they are getting there. Really frustrating as I have to go through my inbox and trash folders just to make sure I've not missed anything. Will have to move to Outlook. They don't seem to change format ever 2 minutes and I don't have this issue there

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    15 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please check the filters on the account to make sure there isn’t one set up that might make your emails go to the trash folder: https://help.yahoo.com/kb/SLN15994.html

    In case you do not have any incoming mail filters set-up on your Yahoo account, please check the incoming mail filters, and junk mail filter, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird, mobile email application).

  4. Sort by size would be a great addition

    Sort by size would be a great addition

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  5. You win - I cannot work with this ****** client any longer - Yahoo Mail sucks the life out of me

    I give up - you win. You lose a customer. I've been using Yahoo Mail for 15 years .. and every year you guys around with it and make it worse. I see hundreds of messages telling you how badly you rmail system sucks - and you do nothing
    I just lost 2000 messages because your "Move" option does not move anything - and your "Delete" option does not move messages to the Trash. I don't know WHERE moved or deleted messages go but it is NOT to a chosen folder or to Trash
    I will next try to forward

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  6. My yahoo.com email account is not functining properly. The checkboxes are not responding

    My yahoo.com email account is not functining properly. The checkboxes are not responding

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    3 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. Make sure you have the most updated version of the browser and if the issue persists, please try using a different browser.

  7. spam folder in yahoo android app has disappeared

    in the app (android), the spam folder can not be accessed: proposed folders are
    - inbox
    - draft
    - sent
    - archived
    - bin

    but no spam folder

    it is MANDATORY to get this folder accessible , to check sometime if importatn mailed have not been moved to spam

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try uninstalling and reinstalling the app. If the issue persists, please send a feedback directly from the Yahoo Mail App: tap on your profile image on the top left corner > Give Feedback.

  8. get it to work today - disappearing read email in Outlook and....

    Sorry if this is the wrong place but I can't find a means to supply feedback to Yahoo though I have already to Microsoft. Below is a copy of what I have sent to Microsoft. It started on Tuesday the 22nd..

    "Outlook 2016 and ymail - mail downloaded read then disappears from client and server.
    I'm having some serious problems with my Ymail email. After downloading and reading them they disappear from my inbox in Outlook AND via webmail...

    I use IMAP, no filtering, no mail forwarding, only one mail rule in Outlook and it is not to blame, there…

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    The issue should be fixed. If you’ve verified that your account is working outside of the app and you’ve checked the other possible solutions, then there’s something wrong with the app you’re using. The app manufacturer may have additional troubleshooting steps to try. Alternatively, you can use a different third-party email app.

  9. where are current emails when searching for a specific person's email

    You as of today show only june and earlier, nothing since.

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    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    When searching please make sure you have the Option “Date: newest on top” selected under the Sort menu. If the issue still persists try clearing the browser cache and cookies or try using a different browser.

  10. This morning, Wed 10/9.....emails won't go into folders

    I've tried dragging. I've tried assigning. I refresh the page, and try again. My goodness. A NEW ISSUE that Yahoo hasn't had in 20 years is now present. What a mess. But, tell you what, keep on messing with the app and the new logo. That'll make your customers happy. Yep. No doubt.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please clear the browser cache and cookies. If the issue persists try using a different browser.

  11. SPAM

    Since Yahoo has the habit of flagging my legit mail as spam (50% of what get flagged as spam is not), I need to know when I have new items in my spam folder. The IOS app does not let me view the SPAM folder anymore. It is is new change. You need to let users view the SPAM folder on the app.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please download the Yahoo Mail app or use a desktop computer browser to access your mail.

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  12. Yahoo Mail for iPad OS 13.1.1

    I just upgraded my iPad OS to 13.1.1, and I no longer have access to my folders. I only see the inbox, with no visible way to get to the folders. I've clicked on every available button with no luck.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  13. When I forward an email, the original automatically goes into the "Trash" folder. I want the original email to stay in my "Inbox" folder.

    When forwarding an email, the original goes into "trash." The original email should stay in the "Inbox."

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try using a different browser. If the issue persists, make sure you do not have a certain setting on a third party email app.

  14. Every time I click on an item in my inbox, you move away from it

    I think you need to have your folks actually try using your e-mail. Am tired of trying to select items, then I cannot even see what I selected, since obviously know better as to what I am thinking. I am seriously looking for a new email service, since yours basically ****

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  15. Record the steps of moving an emails to a specific folder and convert that into Filter rule

    Record the steps of moving an emails to a specific folder and convert that into Filter rule

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    2 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  16. Why can't I move my subfolders to another folder in my Yahoo mail?

    Why can't I move my subfolders to another folder in my Yahoo mail? Is this option no longer available because of Yahoo helping Hillary when she tried to delete all of her emails?

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  17. "Unread" Folder

    I pay for yahoo email. In the new Yahoo the folder "Unread" is a problem. Every time I open mail in it, that email disappears from 'EVERYWHERE". Please HELP!!!!!!!! I have searched the internet for a long and cannot find the problem mentioned anywhere. Please fix this issue or I will completely stop all my yahoo email and go to gmail.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to add a folder between Inbox and Trash for easy of finding

    I want to add a folder after INBOX so I see it faster. How does one do this?

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for contacting us.

    At the moment, this feature is not available. You cannot create a folder between Inbox and Trash. All the folders that you create, are situated at the button of the email. We will pass along this feedback to the appropriate team for review.

  19. folder name hidden

    Two Problem with new version which i am facing.


    1. I can't see full folder name.

    2. Option to create filter by selecting the mail is not there in new version.

    Yahoo need to fix these two issues.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank your for your feedback about the folders in the New Yahoo mail. We will pass along your feedback to the appropriate team.

    To create filters in Yahoo Mail, go to Settings-More settings-Filters.

  20. please return my old correspondence

    Recently I went into my mail and found out that all my old letters were deleted, the mail was completely empty, like new, I would like to know the reason

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: help.yahoo.com/kb/SLN2018.html

    If this does not apply to you, You can try doing a search or doing an email restore if the email was deleted in the past 7 days.

    help.yahoo.com/kb/SLN2552.html

    In case you are using a mail client such as Outlook or the Native mobile app, emails may be deleted by that third party client. We do recommend accessing your mail via yahoo.com or the Yahoo Mail app to avoid this issue.

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