New Mail
967 results found
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not receiving text messages sent from my TMobile phone
I'm not receiving text messages sent from my TMobile phone and I see nothing in Settings which could explain it.
We would need some additional information regarding this. Can you reach out to our team via twitter at @YahooCare?
Thank you!
Mail Support -
DO NOT STOP USING EXPLORER. My work laptop uses it for it's set up. Don't want to switch between browsers.
My work laptop automatically uses explorer. I don't want to have a set of windows open in Explorer and then have another set in Mozilla or Chrome just because you want to change. I work for a global company. I can't imagine that we're the only ones like this. Don't stop using Explorer. I used Chrome on my personal computer for everything and I hate Bing. Be happy with that.
A list of our supported web browsers can be found here:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
where is the spam folder, and the trash folder? I want to see what is about to vanish.
where is the spam folder, and the trash folder? I want to see what is about to vanish.
The Archive, Trash and Spam folders are under “More” beneath your Sent folder in the left hand column.
Thank you!
Mail Support -
I need to be on pst zone, but my yahoo is set under cmt zone; 2 hours off? is that a bug in yahoo center? & yahoo really needs a live chat.
Instant help is so important, posting thing (not good)? My pc says 11:19pm but my yahoo says 1:19am CRAZY???
Hi there,
Please see the following help article on updating your timezone:
https://en-global.help.yahoo.com/kb/new-mail-for-desktop/sln28570.htmlThanks,
Mail Admin -
Incoming mail automatically goes to trash. Why?
Some of my incoming email goes straight to trash and is marked as "read". When I move it to the inbox, it goes there temporarily and then returns to trash. What is going on?
When email goes directly to the Trash folder, it’s usually due to a filter set up on the account. Take a close look at your filters section to see if this is the case:
https://help.yahoo.com/kb/SLN15994.html
Also, syncing issues between yahoo and another program that accesses it can cause emails to be moved to the Trash. Check out this post for more info:
Thank you!
Mail Support -
you changed without permision
You changed it without my permission! I said no many times because I liked the old one! you really are screwing up!
Hi there,
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
Blocked Addresses are NOT Saved
We add addresses to Blocked addresses and they do not stay there. You have to keep adding them. AND you still get email from the blocked addresses. Fix this, or get new programmers that can do their job.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Where are the e-mail Notifications?
What happened to the e-mail notifications? As of a few days ago I have to go to Mail to see if there are any new e-mails.
On the desktop, make sure you have notifications turned on in the settings. On mobile devices, check the app’s notification settings as well as the notification settings for the device itself.
https://help.yahoo.com/kb/sln26611.html
Thank you!
Mail Support -
I'm trying to sign in on a different browser. I know my user name and password, but it keeps saying to check my phone and it isn't my phone
I'm trying to sign in on a different browser. I know my user name and password, but it keeps saying to check my phone and it isn't even my phone. I'd like for it to work the way the "HELP" says it will "Access your Yahoo Mail from any computer with an internet connection by using your Yahoo ID and password to sign in to your account. Once you sign in, all your familiar settings will be there waiting for you."
If you’re having trouble signing into an account, please go to help.yahoo.com to review the available support options there.
Thank you!
Mail Support -
poor support
very poor to no support - if anything beyond vanilla this support sucks and is need of severe attention.... need to ask about how to access a deceased brothers account for probate...i get nothing....
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undo delete
Under the other or dot dot dot tab how about an undo delete. Sometimes a old message is accidentally deleted and is difficult to find in the trash. I saw no undo delete at all and saw lots of complaints about how an undo delete was getting in the way when placed over the delete button so in the "more" folder or the dot dot dot folder would be better placement.
Once an email is deleted, a pop-up box appears letting you know that it was deleted and offered an Undo option at that point. We have since moved this pop-up’s placement due to user feedback.
Thank you!
Mail Support -
I would like to be able to delete multiple emails at once, like, by the thousand
I have thousands of unopened emails and it takes up too much space on my phone, I'm never gonna open them, i want them deleted i just don't know how
You can delete a lot of email at once by following the steps in our Tips and Tricks post: https://forums.yahoo.net/t5/Tips-and-tricks/Delete-tons-of-emails-in-Yahoo-Mail-at-once/td-p/450154/jump-to/first-unread-message
Thank you!
Mail Support -
I CANT EVEN GET INTO MY MAIL IT KEEPS TELLING ME TO TRY LATER
I CANT EVEN GET INTO MY MAIL IT KEEPS TELLING ME TO TRY LATER
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Please STOP the pop-ups telling me I've just deleted an email. Duh. I know I just deleted an email.
Stop with the pop-up windows while I'm trying to click on my emails. They're like some annoying person standing in front of a screen when you're trying to do something, or tugging on your sleeve and talking at you when you're busy. When I delete an email, I don't need a pop-up telling me I just deleted an email. I also don't need a pop-up thanking me for indicating that an email is spam (especially when Yahoo Mail's spam filter doesn't work reliably). Just get the pop-ups OUT OF MY WAY.
Hi there,
Thank you for your feedback. We include these confirmation popups as a failsafe for those moments when you mistakenly delete or move items. We feel that a momentary appearance of that notification is a fair trade off for having that safety net.
Having said that, some of these notifications were incorrectly positioned and temporarily blocking access to buttons. We’re glad to say we have corrected that.
Thanks again for your feedback,
Mail Support -
Hi there,
Unfortunately, we cannot resolve issues with individual accounts on this product feedback forum. Please review the following help article and contact Customer Care for additional assistance.
https://help.yahoo.com/kb/new-mail-for-desktop/sln4538.html
Thanks,
Mail Team -
filter emails
Did you take away the option to "filter emails like this" by right-clicking on an email? I cannot find it. I use Filters quite extensively and that was VERY useful and handy.
You can set up filters for emails by following these steps:
help.yahoo.com/kb/SLN15994.html
Thank you!
Mail Support -
Mail Preview does not work
Anytime I try to preview an attachment the first page is not visible. I have to download the attachment to view. Such a hassle. Fix it please.
If you still find that the issue is happening, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
Restore all the emails that were removed by you in my Yahoo Mail.
Restore all the emails that were removed by you in my Yahoo Mail.
Sometimes when emails go missing it’s because of another program or app the account is being accessed from. Check out this post for more info and how to restore missing emails.
Thank you!
Mail Support -
https not remaining secure
yahoo mail of late is not secure and I'm getting malware attacks!
the https://mail.yahoo.com/d/folders/1 site is not remaining secure after load. WHY?The HTTPS “lock” icon will only show if every single element on the page has been delivered using that type of connection. Any part of an email or ad that hasn’t will make it not show. When you log into Yahoo, you’re connected securely. If you’re getting malware and other pop-ups, test another web browser and scan your computer for any malware or spyware.
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can't find the GD filters!!!!!!!!!!!!!!!!!!!!!
RETURN ME TO THE OLD FORMATS. YOU HID THE **** FILTERS.
This help page explains how to access filters in New Mail:
https://help.yahoo.com/kb/sln28071.html
Thank you!
Mail Support
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