New Mail
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I mistakenly marked an e-mail as Spam
I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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Adds
How to create a label to block Adds? I'm full of them
Here’s how to remove or block ads in Yahoo Mail: https://help.yahoo.com/kb/SLN15803.html
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MAIL FROM YAHOOO
I got the following mail from
CustomerCare <*********@reagan.com>
Dear user,
We are closing all old Version of Your E-mail as from today TUESDAY MAY (5/14/2019). Tap below and sign-in to get a more organized mailbox to avoid being De-activated.UPGRADE NOW TO THE NEWEST VERSION
Thank You.
YAHOO! - Mail support
Is it a genuine mail??? Please confirm
That email is a scam, please mark it as Spam. Here’s an article to help you identify legitimate Yahoo websites, requests, and communications: https://help.yahoo.com/kb/SLN2070.html
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passwords
By allowing us to choose a password we want without saying it's too weak. Let us have what we choose! Everything I pick is too weak for you. *******!
Hello there,
A strong password is your first line of defense against intruders and impostors. Here are some helpful tips on creating a secure password so you can make sure your information remains safe: https://help.yahoo.com/kb/tips-create-strong-password-sln3012.html
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Stop making me verify email and phone num,ber all the time! Quit asking if I want to add another email or phone number to verify my account
Stop making me verify my account with email or phone codes all the time and quit asking if I want to add another phone number or email!
If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:
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less ads
We should have the option to remove ads without having to pay for anything or download any software to keep them off our screen
Yahoo offers Mail Pro which provides an ad-free experience. You can find out more here:
https://help.yahoo.com/kb/new-mail/sln15803.html
Keep in mind that this doesn’t remove ads in emails or Spam. If you still feel that ads are slowing your mailbox, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
When I login to Yahoo email, I am always prompted to provide a phone number so that I do not get locked out. I am never going to provide a p
When I login to Yahoo email, I am always prompted to provide a phone number so that I do not get locked out. I am never going to provide a phone number. Is there any way to stop having that prompt ask me to provide a phone number for recovery? I would rather not share my phone number.
Hi there,
This prompt will never stop as long as a mobile number is not listed on the account. We do required that an account have a valid mobile number listed in case the account does in fact need to be recovered. Currently when a new account is created a mobile number is require otherwise an account cannot be created.
Yahoo Product Support
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Viewing sorted emails
I used to be able to sort 'sent' emails by 'recipient' (used it many times). Then one day it was not there anymore. Please give it back.
Hi there,
The option for sorting your inbox are:
- Newest on top
- Oldest on top
- Unread
- Starred
- SenderThese are the only options we currently have for sorting he inbox.
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stop deleting our emails!!!!!!! i wasnt dormant for 12 months!!!!!!!!!!
stop deleting our emails!!!!!!! i wasnt dormant for 12 months!!!!!!!!!!
Hi there,
We see a few reason why emails may be deleted. One, the customer has deleted or whomever has access to the account has deleted those messages. Two, the account has not been accessed for 12 months or more and will be deactivated deleting all content. The third and most common, a 3rd party email client is being used such as Outlook or the stock iOS app on a mobile device.
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I am being charged $.99 cents for yahoo pro monthly; but I don't see it affected on my yahoo mail.
I have a question.
Still seeing ads in your web browser or Mail app with a Yahoo Mail Pro subscription? Please refer to this article for help: https://help.yahoo.com/kb/SLN15803.html
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I need to pay yahoo pro and don’t see how. I need a human being to help me with this please
It is incredible there is no way to contact a human being anymore ! I am paying this yahoo pro and don’t even have access to anyone.
Please, life isn’t only machines and robots.
Thank you.Hi there,
to place a Mail Pro order you would need to visit you billing help portal here: https://mysubscriptions.yahoo.com/
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Do Not Delete ALL emails without warning user
I hadn't logged into this account for a while as it was getting bogged down with junk mail. However, my grandfather just passed and I had a lot of photos here as well as years of emails. I logged on to find out Yahoo deleted all of this history and memories. I understand wanted to clear space but you have my phone number and other email. Why wouldn't you warn me? This is so disheartening.
Hi there,
I do apologize for your loss. Unfortunately when an account has not been accessed for a period of time it will become inactive and the contents removed.
By signing back in you did reactivate the account but those previous contests are gone and cannot be recovered.
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Allow MS Outlook to download email messages & leave them on the server.
Just started receiving these messages when attempting to download my email messages using MS Outlook 365:
Task 'Bill Tan Investments - Receiving' reported error (0x80042104) : 'Your email server does not have the features required to allow messages to be left on the server.'
I have two accounts that won't work now. This is new; in the last week AND IT'S IMPOSSIBLE TO GET ANY ANSWER FROM YAHOO UNLESS YOU PAY FOR IT! F that!
I can read & send email via browsers or iOS however I cannot download messages from the server. I prefer to save my important messages…
Hi there,
You would need to check you IMAP server settings here: https://help.yahoo.com/kb/imap-server-settings-yahoo-mail-sln4075.html
If you still are experiencing issues you may need to contact the manufacture for Outlook for assistance with their product.
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Change the name that appears on my outgoing emails
There is no way for me to change the name on the outgoing emails from our Yahoo Small Business account. I've tried all of the ways that the support team have given me, which look like they work until I send an email and the recipient still thinks they are talking with my boss instead of me. Solutions on the support site either don't work (https://forums.yahoo.net/t5/Yahoo-Help-Community/ct-p/english), or are broken links (https://forums.yahoo.net/t5/Tips-and-tricks/Sent-emails-show-wrong-name-in-Yahoo-Mail/td-p/445701/jump-to/first-unread-message). I'm pretty disappointed in this service that as far as i know we are paying $70 a year for.
You can update your sending name in Yahoo Mail, by going to Settings-More settings-Mailboxes, then click your account and then edit the ‘’Your name’’ section.
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Keep getting my yahoo verification code
Hi,
I keep getting verification code for my email from vietnam, when i didnt even ask to do anything for my email
Could i trouble you to investigate i am worried that my email had been compromiseWarm Regards
SherlinHi Wong,
I do apologize for the ongoing notifications. This is indicating that our back end security is doing its job. I would recommend that an additional layer of security be added following the steps here: https://help.yahoo.com/kb/secure-yahoo-account-sln2080.html
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Stop the propaganda
I cannot find a way to turn off news notifications. I know your email is free, so I guess I have to read your news (true or not). Although it is your company and you can chose to do and say what you want, you would please more people if your news was balanced rather than trying to sway our opinion. Like most companies today, you seem to think you are the only source of information on the "World Wide Web". No one in this day and age is going to trust just one source for their information. Tell the…
Thank you for the feedback! We will take this into consideration.
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All data lost
Hi,
All my messages disappeared; all the folders created disappeared.
Can you help me?
Thanks !If any messages are lost or deleted there is a chance we can have them restored as long as they were in your inbox within the last 7 days. You can submit a mail restore request here: https://help.yahoo.com/kb/SLN2552.html
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security issues???
why the f...k does Yahoo makes it so difficult to get in touch with support for security issues???
You can always visit help.yahoo.com to see what support options are tailored to your account.
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Sliding delete
Individual emails now slide to delete on mobile. I am trying to scroll up and down, it is trying to slide emails left & right and delete them. Its too easy to delete by accident. im not even in the body of the email, just in the general mailbox view where all i see is the titles. I need to scroll up & down to make the window toggle button appear on my browser.
Thank you for your feedback. You are able to switch the Swipe Action to any of the available options in your app’s Settings.
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Stop making me change my password everytime I get on Yahoo from another device
Stop making me change my password everytime I get on Yahoo from another device
Hello there,
If we’ve noticed any unusual activity on your account or if you’re using a password that’s old or not strong enough, we’ll ask you to change it. By creating a new password, your personal info remains secured from intruders and imposters. For additional security tips, review the following: https://help.yahoo.com/kb/yahoo-password-sln2053.html
Thank you!
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