New Mail



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  1. We're glad you're here

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    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly.

    If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.

    Hope this helps!

  2. All my folders, including inbox, are now empty!

    This happened immediately after the update. All my folders are showing as "empty" and I can't even receive new emails I send myself!

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

    Not getting the emails you expect is frustrating, especially when you are waiting for an important email. Use the steps below to quickly identify the reason behind this and if there’s an issue with your account or the sender’s account that’s preventing the messages from arriving: https://help.yahoo.com/kb/emails-received-yahoo-mail-sln28074.html

    Also, please try clearing your cache and cookies or go to another browser to see if you encounter the same issue.

    Hope this helps!

  3. permanently empty spam folder

    Hi, seems to be not alone in this - have two Yahoo accounts. On one of them Spam folder is always empty, probably everything gets erased automatically? Have not done anything myself. Would like a possibility to review my spam before it gets erased. Rather annoying that all advice which I found by googling leads nowhere... Please, help

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    - Trash deletion frequency – Trash is deleted after 7 days.
    - Spam deletion frequency – Spam is deleted after 30 days.

    Hope this helps!

  4. How the **** does it work?

    Once again, I am completely and totally frustrated by your **** service, Every year I struggle to update my payment - or check on it - and your system sends me in circles. If I was not locked into this email I would leave - this has been going on for YEARS. You have the worst user experience. How do I update my payment? Please email me. I am furious. Lost an hour of my life doing this. You need to improve.

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  5. I have a yahoo.ca account and I had a yahoo.com account. I am no longer able to sign into my yahoo.com account, sends me to yahoo.ca

    I have a yahoo.ca account and I had a yahoo.com account. I am no longer able to sign into my yahoo.com account, sends me to yahoo.ca

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →

    To see which domain your Yahoo account has, click on your name from the top right corner at http://mail.yahoo.com or open an email from your Inbox and hover over your name. You will see if the domain on your account is yahoo. or http://yahoo.com.

    Yahoo usernames are unique, meaning regardless of the domain, your username stays the same. There cannot be two different accounts, with the same username but different domains.

  6. emails addressed to other email accounts

    I always get emails addressed to other people. Usually for jobs

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  7. I cannot find my e-mails next day. There are not in Trush not in Spam folder. What can I do?

    I cannot find my e-mails next day. There are not in Trush not in Spam folder. What can I do? I use Yahoo more than 20 Years. And it's happening in the last month. Apr.2021

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  8. sender FedEx Shipping Express

    At sender appears name of FedEx Shipping Expres, not my name. What can I do?

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mail box goes to repeated not responding state...

    when we are typing anything, or doing copy paste.. Mail box goes to repeated not responding state...

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to SignIn Yahoo Account

    Unable to access my Yahoo email "**__******@yahoo.com", please help me in this regard. I also didn't have both of my Phone Numbers.

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error message when sending an email

    I use yahoo for work, and CONSTANTLY have to close it and reopen it b/c I get a Error message can't be sent. Literally this has to be fixed! If this doesn't stop I will use gmail and call it a day.

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  12. How do I unblock a sender whom I accidentally blocked?

    How do I unblock a sender whom I accidentally blocked?

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  13. i live on the East Coast and my yahoo email time does not match the actual time of 10:44

    auto fix the time to match the time I live in, my computer automatically changes the time when we change our clocks, please see that this is fixed, its causing issues with me receiving and sending emails

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    41 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pop3 email again for the 10th time stopped receiveing emails from my email account. You guys really need to fix this permanently. I have not

    Failure to down load emails again for the upteenth time...you noeed to fix your encryption error problem permanently!

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  15. email going to spam

    Why are my emails going to the spam folder?

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  16. email going to SPAM folder

    As your questions asks, How can we improve New Mail? My email keeps going to the SPAM folder. Here is an idea, FIX THE PROBLEM.

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please fix; att.net email will not stay signed in

    Since the last update of yahoo mail for att.net, although I select stay signed in, it does not. I have to sign in every time I check mail.

    Please fix this .......... SOON ! ! !

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  18. LOss of emails continues even w/ older format. Kept old format worked better for me. Restore or report mechanism needed.

    Lost emails since 2017. Lost emails continued after format changes. Kept original format. Since 2019, as I get running out of room messages, now more issues in folders and contents disappearing are unsatisfactory. Since 2020, security issue msgs seem to be more present. What can yahoo do to improve and secure its operations?

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    0 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  19. WRONG PHOTOGRAPH ON AUTO GENERATED CARD

    When I put my cursor over my email address it shows an auto generated card with a photograph. I've no idea who this is, but it is definitely NOT ME.
    PLEASE CHANGE THIS

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    1 comment  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
  20. authentication

    Your two factor authentication is very busted. firefox gets into a loop. I need to switch to chrome after authenticating. Need to clean up cookies in the browsers, etc...and then start all over...

    FIX THIS.

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    3 comments  ·  Errors  ·  Flag idea as inappropriate…  ·  Admin →
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