Learn what customer response is.....
Yahoo obviously has no clue what customer service is and what constitutes a proper response. Respond to the customer in a manner that the customer can see......on My Yahoo or via email....not Facebook or Twitter.
The fact that you instantly delete on point, totally innocuous comments, says that Yahoo doesn't really care what is said, only who posts the comment. Great business practice!
353rd
ranked
Lindley
shared this idea