Yahoo Mail Pro



Welcome to our Yahoo Mail Pro feedback forum! This is a place for you to help shape the Yahoo Mail Pro experience. We review the most popular, feasible ideas from this forum to make positive changes to your Yahoo Mail.

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  1. Free $3.49 thats not free

    How is it free $3.49

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Current email system does not work properly, can't delete messages???

    Current email system does not work properly, can't delete messages???

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. I can't change my credit card # to pay my mail pro and no way to contact you!

    I can't change my credit card # to pay my mail pro and no way to contact you!

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    Responded  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. I can get my email on my iPhone but not on my mac no matter how many times I try

    It would be just dreamy if I could access my email from my mac as well as my iPhone. I have spent a lot of time trying to accomplish this to no avail. It is a major hassle to switch to my gmail account but it may be time to try. Yahoo is still not untucked.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. want to increase the font on e-mails URGENT I am a senior citizens on a budget and cannot pay for this service only want what is free

    want what is free with the e-mail because I am a senior citizen on a budget need to increase my e-mail font

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    Responded  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Stop lying. Buried in ads paid for none. Renewed for yr, billed at monthly rate.Chose yr today & told rejected. Why

    If you actually furnished service w/o ads the increase might be acceptable.Constant full page car ads pop up as well as clothing stores. Do not patronize any so should not have my address unless you give it out.I renewed at yearly rate, was accepted and then rejected. Same thing this morning...request for yearly billing rejected.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are very sorry if you are seeing ads in your Mail Pro account. Mail Pro should remove the ads on the top of your message list as well as to the right of your reading pane. Can you confirm if this is where you are seeing these ads?

    If you are seeing ads in these areas, this can be caused by a browser caching issue. Please try accessing your mail on another browser or try clearing cache via this methods described here:
    https://help.yahoo.com/kb/new-mail-for-desktop/web-browser-cache-computer-sln27196.html

    If the issue persists, please contact Customer Care via https://io.help.yahoo.com/contact/index?page=home&locale=en_US

    Thank you.
    Product Admin

  7. I am still getting advertisements. How do I get ride of these.

    I paid for the mail pro service to eliminate advertisements. I am still having many unwanted advertisements on my yahoo email account. Also, I tried to call to explain this, and when I clicked to get help all I saw was more advertisements for your services. Please help.

    arthurbkagan@yahoo.com 818-414-4130

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are very sorry if you are seeing ads in your Mail Pro account. Mail Pro should remove the ads on the top of your message list as well as to the right of your reading pane. Can you confirm if this is where you are seeing these ads?

    If you are seeing ads in these areas, this can be caused by a browser caching issue. Please try accessing your mail on another browser or try clearing cache via this methods described here:
    https://help.yahoo.com/kb/new-mail-for-desktop/web-browser-cache-computer-sln27196.html

    If the issue persists, please contact Customer Care via https://io.help.yahoo.com/contact/index?page=home&locale=en_US

    Thank you.
    Product Admin

  8. Stop showing ADS

    I subscribed to Yahoo Mail Pro and whenever i use Yahoo on the computer i still see ads. What are you guys charging me for?
    The money comes off my card every month

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Sorry you’re seeing those problems with ads in your Mail. Just to clarify, please note that there are two versions of Yahoo Mail Pro:

     - Yahoo Mail Pro (purchased on a computer) – Removes ads for 1 account in the web and mobile app interfaces. Video content will continue to appear in empty folders.
     - Yahoo Mail Pro for Mobile (in-app purchase tied to a Google Play or Apple ID) – Removes ads for all accounts in the mobile app, but does not remove ads from the web interface for any account.

    So, if you have purchased Yahoo Mail Pro for Mobile you will not see ads in the App, but you will on your computer. To remove ads from Yahoo Mail on your computer, you may need to cancel your Yahoo Mail Pro for Mobile subscription (via the app) and purchase a subscription to Mail Pro your…

  9. What in the **** have I been paying for Mail Pro all these years, yet getting bombarded with pop-ups. I went to the Mail Pro page and saw o

    Where is it that I am supposed to see any difference from regular mail to the Pro mail? I have been a long time paying Pro member, but the ads are coming in in droves. Is there anyone at Yahoo that actually reads these complaints?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are very sorry if you are seeing ads in your Mail Pro account. Mail Pro should remove the ads on the top of your message list as well as to the right of your reading pane. Can you confirm if this is where you are seeing these ads?

    If you are seeing ads in these areas, this can be caused by a browser caching issue. Please try accessing your mail on another browser or try clearing cache via this methods described here:
    https://help.yahoo.com/kb/new-mail-for-desktop/web-browser-cache-computer-sln27196.html

    If the issue persists, please contact Customer Care via https://io.help.yahoo.com/contact/index?page=home&locale=en_US

    Thank you.
    Product Admin

  10. Sign in Sign in with Yahoo
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Thank you for your feedback. Your Mail Pro subscription removes the advertisements that allow us to provide email accounts for free. These ads include:

    - Ads in empty folders – Video ads appear in folders containing no emails in the desktop interface.
    - Ads in the left or right column – These ads appear on either side of your emails in the desktop interface.
    - Inline ads – These ads appear among your emails within your Inbox and other folders. They’ll have a “sponsored” or “AD” label. These types of ads appear on desktop and mobile interfaces.

    Mail Pro does not remove emails you have received to your inbox. If you are receiving unwanted mail. Please see the following article to help learn how to manage unwanted mail.
    https://help.yahoo.com/kb/new-mail-for-desktop/manage-spam-mailing-lists-yahoo-mail-sln28056.html

    To manage your Yahoo Mail Pro subscription, please see the following article:
    https://en-global.help.yahoo.com/kb/new-mail-for-desktop/manage-yahoo-mail-subscription-sln2742.html

    Thanks,
    Mail Admin

  11. Advertising

    If I'm PAYING you for no ads, I DON'T WANT TO SEE ANY FUKIN ADS, PERIOD

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We are very sorry if you are seeing ads in your Mail Pro account. Mail Pro should remove the ads on the top of your message list as well as to the right of your reading pane. Can you confirm if this is where you are seeing these ads?

    If you are seeing ads in these areas, this can be caused by a browser caching issue. Please try accessing your mail on another browser or try clearing cache via this methods described here:
    https://help.yahoo.com/kb/new-mail-for-desktop/web-browser-cache-computer-sln27196.html

    If the issue persists, please contact Customer Care via https://io.help.yahoo.com/contact/index?page=home&locale=en_US

    Thank you.
    Product Admin

  12. Eliminate ALL ads including those from websites that have emailed me and I haven't yet sent to trash.

    ELIMINATE ALL ADS. Just because I haven't trashed an email from an unsolicited sender doesn't mean I want to see their ad when I access a valid email. I've paid enough for this email account not to see ANY ads.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    Your Mail Pro subscription removes the advertisements that allow us to provide email accounts for free. These ads include:

    - Ads in empty folders – Video ads appear in folders containing no emails in the desktop interface.
    - Ads in the left or right column – These ads appear on either side of your emails in the desktop interface.
    - Inline ads – These ads appear among your emails within your Inbox and other folders. They’ll have a “sponsored” or “AD” label. These types of ads appear on desktop and mobile interfaces.

    Mail Pro does not remove emails you have received to your inbox. If you are receiving unwanted mail. Please see the following article to help learn how to manage unwanted mail.
    https://help.yahoo.com/kb/new-mail-for-desktop/manage-spam-mailing-lists-yahoo-mail-sln28056.html

    Thanks,
    Mail Admin

  13. Let me Cancel my Yahoo Mail Pro subscription

    Around and around I go getting no where. You charged me and tell me I can cancel, but no, just around and around. I want to cancel Mail Pro Subscription!! Please help me!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. It won't let me cancel my subscription? Too Expensive.

    Too expensive! Won't let me cancel my subscription?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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