Stop apologizing and provide a telephone number to a human.
Robots connecting callers to another robot is getting old!! I got email stating "I am sorry..." etc., and 'you' want to keep investigating. Investigating what? I have a simple question, and robots only understand what they tell you to say. I wonder if there are any humans at all at Verizon/Yahoo. Stop hiding behind social media and TALK to your customers! I considered trying Y+, but reconsidering now. Yahoo mail has been trashed. Now, investigate that and LISTEN, for heaven's sake. Now customer care is a paid feature. What? Why is "Live Chat" a robot??? 22 September 2021 Complaint #3.
Charlotte Berry
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Hi there. We’d love to help! To see what official and safe support options are available for your account visit help.yahoo.com; for regionalized, potentially phone, support please visit: https://dispatcher.yahoo.com/yapemeahelp