At least make it free to get customer service by email. It is stupid to only be able to talk to a human if you pay.
Customer service is 101 for a company. I have never seen a company charge its customers for help. Don't forget Yahoo, you wouldn't be here without us.
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C.J. J.
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Hi there,
Could you please message us on Twitter at @YahooCare or on Facebook at Yahoo Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: help.yahoo.com
Looking forward to your reply!
Thank you,
Yahoo Mail team