Email Pro & Add New Credit Card
My account was up for renewal and a email link was sent to me for managing the account. I soon realized that my credit card on Yahoo system was an invalid one. I went into the page to add a new credit card. To my big surprise, among the country drop down list, there is NO "SINGAPORE". As a result I was unable to add a new valid credit card. By the way Indonesia & Malaysia are among the list of countries but NOT "SINGAPORE". Why??
I phoned 1800 974 2273 (Singapore Yahoo help line). Another surprise to me. I was told that the number is for free Yahoo mail account NOT Mail Pro. Therefore nothing they can do to help me. I asked for a phone number for Mail Pro Support. The third surprise is that they are unable to even provide me a phone number to go look for help.
It seem to me that Yahoo is not one Yahoo when customer contacted them!!!!
As this is a post, I am not sure if any one from Yahoo will look into this and give me a reply soonest?????
Hi there,
Could you please message us on Twitter at @YahooCare or on Facebook at Yahoo Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: help.yahoo.com
Looking forward to your reply!
Thank you,
Yahoo team
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HJ Heng commented
What do you meant by " message us on Twitter at @YahooCare or on Facebook at Yahoo Customer Care"?
I message Yahoo Customer Care on FB.
I do not get any further not to mention solving the problem!