Why do I have to have a verification code to sign into my account?
I do not have 2 factor authentication. Yet when I need to sign into my yahoo email when I am away from my usual place, I cannot access my Yahoo email. It wants to send an authentication code to my recovery email. Unfortunately, other email platforms are doing the same thing. So I go in circles --- I can't access Yahoo because email code was sent to my other email. I cannot access that other email account because a code was sent to my Yahoo account. And so on. Which means I cannot travel away from my home computer to get any work done. This is highly frustrating. I do not have a cell phone and none of these platforms allow VOIP. So when I am away from my home computer, I am basically screwed. Have it setup so I can create my own security question to which only I know the answer. That will eliminate this weird circular problem. I need access to my email. A hacker would have gotten into my email a lot faster than I trying to get to my other email (the recovery email which also has a recovery email). Even when I don't have 2 factor authentication set up!!!!!!! This is not for my security. This is a case of Yahoo practicing CYA . Get rid of this verification codes if a person does not have 2 factor authentication !!!!!!!
Your admin responded with
Hi there, we are sorry to hear about your experience with the 2 factor authentication. To avoid any sign in issues, we recommend using an authenticator app to log in, please refer to our help article: https://help.yahoo.com/kb/add-two-step-verification-extra-security-sln5013.html If you encounter any issues, feel free to contact us on help.yahoo.com or on X.com at @YahooCare.
My response
Perhaps you did not understand what I wrote in my statement. I do not own a smart phone. When I use other computer systems I am not allowed to download any apps. But I do need to check my email. I do not have 2 factor authentication setup so why do you have to send me a verification code to an email that also requires a code to be sent to a recover email even though I have put in the correct username and password on Yahoo’s email. Since Yahoo and other email platforms are doing the same thing, this creates a circular problem and as a result, I am not able to log into my email if I use a different computer or am off site. Telling me to use an app on what, a landline? How does that work? Or a simple voice-only flip phone?
One should not have to pay to get an answer! Or is that your way of generating income?
Zita Podany
shared this idea
Hi there! Thank you for the feedback! When you are traveling or switching devices you might be asked to send a code to your recovery options to verify location and device. If you no longer have access to the recovery options you can follow the steps presented on this article: https://help.yahoo.com/kb/add-remove-recovery-method-sln2058.html
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Zita Podany
commented
This is something that Yahoo and Gmail are doing even if 2 factor authentication is not setup. Thus causing a circular loop of no access for legitimate users. We should not have to pay for their support when they instituted this barrier.