Please stop auto-playing videos for ads and news stories
This applies to both news stories and ads on the homepage. PLEASE STOP THE AUTOPLAY FOR THE VIDEOS. I live in a rural area and my choice of ISPs is extremely limited, I don't have the luxury of an urban area where there are more choices and where data caps don't exist. All ISPs that serve my area cap their data and when caps are reached, the speed is throttled down to where it's barely functional. Your auto-playing of videos eats away at my data cap. If I'm interested in a news story or ad, I'll click on it to learn more, and only if I choose to play the video, I will. Your customer care folks provided some info to change the preferences in my browser but they don't work. Through detailed searching of knowledge bases and forums and a lot of experimenting of my own, I was finally able to get them to stop. People like me shouldn't have to do that when you could easily not set them to auto-play. I know you rely on ads for revenue and I'm not sure if the ads or news services (primarily Fox) pay a premium for auto-play, but they're extremely annoying and I can't tell you how many other people are complaining about this. Please stop it.