New Mail
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Your instructions for switching back to the old email format DO NOT WORK!
Your instructions for switching back to the old email format DO NOT WORK!
Hi there,
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Please be sure you click on the settings wheel in Mail, not in Help. We have found that some users are trying to make the change to switchback to classic Mail in help.yahoo.com rather than in Mail.yahoo.com. You will not find the option to switchback in Help. You will find it in Mail.
Thank you!
Mail Support -
less ads
We should have the option to remove ads without having to pay for anything or download any software to keep them off our screen
Yahoo offers Mail Pro which provides an ad-free experience. You can find out more here:
https://help.yahoo.com/kb/new-mail/sln15803.html
Keep in mind that this doesn’t remove ads in emails or Spam. If you still feel that ads are slowing your mailbox, please see this help page for troubleshooting:
https://help.yahoo.com/kb/new-mail/fix-problems-mail-sln28075.html?impressions=true
Thank you!
Mail Support -
changing the password is complicated
why is it so difficult to change the password?
To reset your password, you can follow the steps here:
https://help.yahoo.com/kb/SLN2047.html
If you need to reset your password each time you log in, try these browser troubleshooting steps:
https://help.yahoo.com/kb/fix-problems-mail-sln28075.html
Thanks!
Mail Support -
Adds
How to create a label to block Adds? I'm full of them
Here’s how to remove or block ads in Yahoo Mail: https://help.yahoo.com/kb/SLN15803.html
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Don't read my emails, Yahoo (Oath)!
I read your new terms, and I am so disappointed. I will be moving all of my email services away from Yahoo because you say you will now be going through all of my emails on all of my devices. If you don't change this policy, you will go bankrupt soon... idiots.
Hi there,
Thank you for your feedback. For more information on Oath’s terms, as well as links to FAQs and the new Privacy Controls center please see the following article:
https://help.yahoo.com/kb/SLN28653.html
Thanks,
Mail Support -
want old classic mail back.
Tell people how to get classic Email back!!!!
Hi there,
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
I mistakenly marked an e-mail as Spam
I accidently marked an e-mail as Spam and it wasn't Spam. What can I do? I want to keep receiving those e-mails and I'm afraid I won't now. Please help!!!
The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.
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I've been hacked can't get help. Not receiving my emails, want to change my password don't know how.
I've been hacked, can't get help.
Hi there,
Please review the following help article on how to secure your account:
https://help.yahoo.com/kb/account/recognize-secure-hacked-yahoo-mail-account-sln2090.html?impressions=trueThanks,
Mail Support -
delete email
As the rest state, please allow a custom number and type of emails to be deleted in batches. e.g. date, unread, read, sent from ...., etc.
You can follow the steps in this post to delete large groups of emails at once in Yahoo Mail:
https://help.yahoo.com/kb/sln28054.html
Thank you!
Mail Support -
I want the old mail THIS SUCKS how do I get it back. Directions posted are a big lie there isn't "switch to old mail" choice
THIS SUCKS IT IS NOT AN IMPROVEMENT..........................I want the old mail back this is BEYOND BAD............ there is no way to search my own emails
Hi there,
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
The switchback option should be available to all users. If you cannot see the switchback option, this may be an issue with your resolution. Please try lowering your browser’s resolution or scrolling to the extreme right of your screen. The switchback option is available by clicking on the gear icon. From here you can see the settings menu and the link “Switch back to classic” is available at the bottom on this pane, directly under “More Settings”.
Thank you!
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spam
It used to be that I could notify you about an email I thought you should check out. I think it was a subcategory of marking it as spam. E.g. Just got an email from mailer daemon saying they couldn't deliver a message. The problem is I never sent the msg AND I've never heard of the person it couldn't reach. I wanted to send this to you to see if my account has been hacked. I marked it as spam and it just disappeared. NOT what I had in mind happening. Fix it so we have easy access to…
If you’re suddenly getting a lot of Spam email in your inbox, you can check out this post for more info:
If emails from legitimate senders are going to Spam, make sure to marked them as Not Spam, as opposed to just moving them out of the Spam folder. If the sender is a company or a corporate address, It also be helpful for them to reach out to our Postmaster team (postmaster.yahoo.com)
Thank you!
Mail Support -
lost my password.
One can no longer recover one's password. All that's available is having a code sent to one's phone and then typing in the code. This has locked me out of my netflix account as it keeps asking for my yahoo password (it's linked to my yahoo account.) I am in the process of moving all of my important email out of yahoo and into gmail. Then I will close this account. Extraordinarily stupid, not to mention it's discriminatory towards people without smart phones (like my mother).
If you need to reset your password, you can follow our online system here:
https://help.yahoo.com/kb/sln27051.html
If you can’t sign into an account and are unable to recover it online, we offer phone support through our Yahoo Account Pro service:
https://productcentral.yahoo.com/products/yahoo-account-pro-help/?ncid=mbr_ryhacqdis00000015If you’re seeing a prompt to get a code each time you log in, you may need to turn Account Key off:
https://help.yahoo.com/kb/account/sln25921.html
Finally, if you feel your account has been compromised, you can follow these steps to secure it:
https://help.yahoo.com/kb/SLN3516.html
Thank you!
Mail Support -
I just want the classic format back! Your directions are not clear. Can't get back to it.
Get me back to the classic view.
Hi there,
This help page explains how to switch back:
help.yahoo.com/kb/switch-back-previous-vers..
Please be sure you click on the settings wheel in Mail, not in Help. We have found that some users are trying to make the change to switchback to classic Mail in help.yahoo.com rather than in Mail.yahoo.com. You will not find the option to switchback in Help. You will find it in Mail.
Thank you!
Mail Support -
Stop making me verify email and phone num,ber all the time! Quit asking if I want to add another email or phone number to verify my account
Stop making me verify my account with email or phone codes all the time and quit asking if I want to add another phone number or email!
If there’s something unusual about your sign in or recent activity, we’ll ask you to go through another verification step after you’ve entered the correct password. This helps protect your account from unauthorized access. You may be prompted to get a verification code on your Yahoo app, recovery phone number, or recovery email address for any of the following reasons:
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MAIL FROM YAHOOO
I got the following mail from
CustomerCare <*********@reagan.com>
Dear user,
We are closing all old Version of Your E-mail as from today TUESDAY MAY (5/14/2019). Tap below and sign-in to get a more organized mailbox to avoid being De-activated.UPGRADE NOW TO THE NEWEST VERSION
Thank You.
YAHOO! - Mail support
Is it a genuine mail??? Please confirm
That email is a scam, please mark it as Spam. Here’s an article to help you identify legitimate Yahoo websites, requests, and communications: https://help.yahoo.com/kb/SLN2070.html
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Deleting Mail
I want the option to Delete ALL my mail. Which means, I want to EMPTY my Mailbox, it's too full. I hate that I can only delete a 100 at a time, it's too time consuming! Please respond quickly, thank you.
You can delete large groups of emails by following the steps here: https://help.yahoo.com/kb/SLN16015.html
Thank You!
Mail Support -
GIVE ME MY OLD EMAIL BACK!!! I HATE THE NEW ONE
GIVE ME MY OLD EMAIL BACK!!! I HATE THE NEW FORMAT
This help page explains how to switch back:
https://help.yahoo.com/kb/switch-back-previous-version-yahoo-mail-sln15936.html?redirect=true
Thank you!
Mail Support -
Change the name that appears on my outgoing emails
There is no way for me to change the name on the outgoing emails from our Yahoo Small Business account. I've tried all of the ways that the support team have given me, which look like they work until I send an email and the recipient still thinks they are talking with my boss instead of me. Solutions on the support site either don't work (https://forums.yahoo.net/t5/Yahoo-Help-Community/ct-p/english), or are broken links (https://forums.yahoo.net/t5/Tips-and-tricks/Sent-emails-show-wrong-name-in-Yahoo-Mail/td-p/445701/jump-to/first-unread-message). I'm pretty disappointed in this service that as far as i know we are paying $70 a year for.
You can update your sending name in Yahoo Mail, by going to Settings-More settings-Mailboxes, then click your account and then edit the ‘’Your name’’ section.
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I am being charged $.99 cents for yahoo pro monthly; but I don't see it affected on my yahoo mail.
I have a question.
Still seeing ads in your web browser or Mail app with a Yahoo Mail Pro subscription? Please refer to this article for help: https://help.yahoo.com/kb/SLN15803.html
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Mail/Spam
Why is it not posible to retreive deleted spam mail. An email that was not spam was in the spam folder and got deleted that should not have now i have no way of getting this important email back.
For more information on our Spam filters and how to deal with any Spam you see check out this post:
Thank you!
Mail Support
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