How can we improve New Mail?

Slow speed

I don't mind the new format but I do mind the often slow web speeds of Yahoo.

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Robert Hanawalt shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Dan Gerson commented  ·   ·  Flag as inappropriate

    Its SLOW! I have to wait for several seconds for the words to appear on the screen after I typed them. The old webmail had no issue with keeping up with my very slow touch typing - maybe 15 words a minute if that. This has been the issue with the new format for months. Its not fixed but I am supposed to just live with infuriatingly slow performance. I will try to revert to the old format as many times as possible.

  • Alan and Sandy McGee commented  ·   ·  Flag as inappropriate

    The "new" mail is RIDICULOUSLY slow. Hangs sometimes, trying to serve ads. Crazy slow. Almost unusable. It takes about 1/2 a second to type a character into the "Search" field, for example.

    I'm still on "old" mail for my account, thankfully. But I recently began working with my 80 yr old father's Yahoo mail account, and it is horrific. So slow, plus when I get into long email strings, nearly incomprehensibly convoluted and confusing with regard to following the conversation and responding.

    The new mail is an utter abomination. I can't think of one single thing that's "better". It's just mostly worse in most aspects!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed about the agonizingly slow speed. This is a new laptop with an SSD drive, and trying to do something simple like select multiple emails to Move or Delete can take up to 30 seconds to register!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I just switched to the new mail.yahoo.com layout.... it's so slow. I would select a message and hit delete, but only to observe a delay and then the wrong email gets deleted.

    the old mail worked faster as of within the last month.

    Sorry, but I don't have tips for you on how to make it faster as I'm not a developer.

  • Raymond commented  ·   ·  Flag as inappropriate

    #Anonymous comment on March 24, 2019 @ 11:38 AM.

    The slowness is on Yahoo!'s end.

    However, Verizon, Yahoo! and Tumblr (Now Destroyed) are among the companies OWNED AND Controlled BY OATH,

    OATH seems intent on destroying the functionality of all the companies they own.

    Whatever the reason is, it is nearing the time to move all of our business away from all companies controlled by OATH.

  • Anonymous commented  ·   ·  Flag as inappropriate

    2:30 PM EST and your speed is VERY SLOW!!
    Want to do an update what about midnight??
    Come on Verizon you can do better than this!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    True, it is slow, I wonder what hardware do testers use to accept the new interface. Or do they have any testers to check usability?
    On my pretty fast hardware and very fast internet the delay of every action in web interface ranges from half a second and up to two.

    The bad thing is we all know, they created you this space to complain, you express your thoughts and calm down and mutually accept it. And they will never return back the fast classic view.

    And this upsets me the most. Seems it's time to find a better mail box. Now I need a way to backup hundreds of important emails from this mailbox.

  • Lavinia Alexandra Mihut commented  ·   ·  Flag as inappropriate

    poor performance, many issue when you try to add a ziip file or a picture, word file (in the old version we didn t found this problems). Very low speed when you try to add an attached file and when you send an email. Some times the buttons does not respond(example when you try to close an old email after reading it). Many errors for no reason when you send an email and you need to try on and on to succeed it.

  • M. Doss commented  ·   ·  Flag as inappropriate

    Agreed Robert. I usually click on something and then go to another tab do some browsing before coming back to see if my email is ready for viewing. It really disengages the user.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am waiting 30 or more seconds before I can read a single email, then after I click reply I'm waiting another 30 or more seconds before I can type a reply. Frustrating. How is this an improvement?

  • michael egerton commented  ·   ·  Flag as inappropriate

    Slower and not so easy to navigate, I preferred the "basic" version and not impressed this is no longer available. You need to keep it simple without all the bells and whistles to compete with other providers so the decision is yours - change or lose customers.

  • DAN commented  ·   ·  Flag as inappropriate

    The slow response of yahoo mail is ridiculous.
    Sometimes it simply will not display the full text of an email.
    Sometimes it simply will not attach even a small (<500kb) document. At times, I have waited hours for attachments to load so I can send an email.
    I have been a Yahoo user for over 20yrs, and it has NEVER been as slow as in the last 6mo.s
    I agree with others, if it stays this slow I will have to consider a different email provider.

  • Wayne Lela commented  ·   ·  Flag as inappropriate

    As others have noted re their yahoo email, mine is running very slowly, ridiculously slowly. It doesn't matter if it's the ads or whatever. It shouldn't be happening. If it continues, I'll be switching to gmail or something else. It's a shame, because I've been happy with yahoo mail for at least 20 years or so. But they are alienating a lot of people now, including yours truly.

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    Just in the last few weeks the yahoo ads are strangling my browser completely. I have to close the Yahoo tab to get other pages to load. The ads are giving me the wheel of doom- email won't load, I can't scroll through email, etc. Total drag and I will have to stop using yahoo if it is not fixed soon.

  • Paul Wollaston commented  ·   ·  Flag as inappropriate

    An email was sent from a colleague to my yahoo address and also to my work gmail account. The email to the gmail account arrived instantly, the yahoo account received it slightly over 24 hours later! ****!

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